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HoduSoft partners with Signalmash to bring innovative UC products to US markets

Hodusoft

Signalmash specializes in providing communication solutions for Voice, SMS, and Video meetings. HoduBlast – Voice & SMS Broadcasting Software. The ultimate Voice and SMS broadcast software to increase a business’ reach effortlessly in a few clicks. WHY ADVANCED UC SOLUTIONS ARE NEEDED TODAY .

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What Is Cloud PBX? (Benefits & How To Switch)

JustCall

A cloud PBX , or virtual PBX, is an internet-based communication system that routes voice calls through scalable remote servers before transmitting to the appropriate extension or department in the workplace. Traditional Versus Cloud PBX Solutions. Understanding Cloud PBX – How Does It Work? Key Benefits of Cloud PBX.

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DMG Consulting Releases 2021 – 2022 Cloud-Based Contact Center Infrastructure Product and Market Report

DMG Consulting

The cloud-based contact center infrastruture (CBCCI) market is the fastest growing IT sector in contact centers because these solutions give enterprises what they want – the agility to meet their customers’ evolving inbound and outbound needs, in voice and digital channels.

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The New Call Center Era – What Just Happened?

Fonolo

Well, the obvious thing that happened was the launch of Twilio Flex, their “programmable call center platform” I’ve written a bunch on that, and they got plenty of press attention (deservedly), but I don’t want to over-emphasize that either. That’s going to lead to more competition and ultimately better products.

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Five CX Trends From the 2024 Institute of Customer Service Conference

customer sure

It’s vital that we stay in touch with our network, to learn from both the issues they’re facing in their businesses, and the solutions they’re putting in place. You might be able to get the same results from an AI API that Google or Amazon have offered for the past decade, which have significantly more real-world testing.

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CPaaS Vs CCaaS: Everything You Need to Know

JustCall

Today’s clients request quicker and more helpful approaches to arrive at solutions. You have probably gone through “aaS” abbreviations while diving into the cloud-based solution framework. Organizations, therefore, need the capacity to redesign and refresh their communication plan and strategies rapidly. Meaning of CCaaS.

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Super-Agents Are Real (Blog #4)

Enghouse Interactive

As we saw in yesterday’s webinar, both enhancing the Customer Experience (CX) and understanding the Voice of the Customer (VoC) are inextricably linked… for the better. That self-service will be their first point of contact and they are willing to deal with digital assistants (chatbots, knowledge bases, voice authentication, etc.)