Avoxi

FEBRUARY 3, 2021

Before COVID-19, there was a real debate over why an organization should switch from its legacy PBX to a cloud solution. … The post Moving from On-Premise to the Cloud: The 2020 Catalyst You Needed appeared first on AVOXI. .… It didn’t really make sense for organizations that had 100% of their staff in house.

Contact Center 62

Contact Center 62

Avoxi

NOVEMBER 1, 2019

As confident as we are with AVOXI's services, we know that no business phone service is the perfect match for every company. That's why we want to review various providers as a way to… The post Grasshopper vs. eVoice appeared first on AVOXI.

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Avoxi

NOVEMBER 1, 2019

As confident as we are with AVOXI's services, we know that no business phone service is the perfect match for every company. That's why we want to review various providers as a way to… The post Grasshopper vs. eVoice appeared first on AVOXI.

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Avoxi

SEPTEMBER 3, 2019

In this article, we’ll discuss what a CSAT is, why it’s important to your call center, best practices, and how to improve your CSAT score. What… The post How to Improve CSAT Scores in Your Call Center appeared first on AVOXI. You measure it, and improve it-- and one great way to do it is through CSAT scores.

Call Center 63

Call Center Best practices Management Customer Service 63

Avoxi

SEPTEMBER 5, 2019

This is why we often provide quick reference guides on how to dial certain telephone numbers… The post How to Dial South Africa from the United States appeared first on AVOXI. Every country has its own unique dialing format, and some countries even have phone numbers with different numbers of digits.

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Avoxi

JULY 5, 2019

We all know that call monitoring is used by companies all the time, but how, or why? appeared first on AVOXI. Request Demo Talk to an Expert Contact Us If you’ve found this article, you’re probably curious about the ins and outs of call monitoring-- and you’ve come to the right place!

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Avoxi

MARCH 15, 2019

Everyone loves knowing all of their options, which is why we went ahead and made it easy for you! That's why we don't mind… The post M800 Review, Pricing, and Top Alternatives in 2019 appeared first on AVOXI.

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Avoxi

JUNE 28, 2019

We all know that call monitoring is used by companies all the time, but how, or why? appeared first on AVOXI. Request Demo Talk to an Expert Contact Us If you’ve found this article, you’re probably curious about the ins and outs of call monitoring-- and you’ve come to the right place!

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Fonolo

JUNE 30, 2020

According to Avoxi , call center attrition rates hover around 33% on average. Why is it so difficult to find good agents? Have the candidate walk you through their thought process and offer insights into why they made each choice. While these statistics may be sobering, don’t give in to the mindset that “any hire will do”.

Call Center 136

Call Center Contact Center Construction Scripts 136

Callminer

OCTOBER 3, 2019

You have to be prepared to deal with all types of problems at any given time, you never know when you may be connected with an irate caller.” – Michael Mahoney, 7 Qualities of a Successful Call Center Agent , Avoxi; Twitter: @AVOXI. This is Why. There’s a lot to remember. You may have the ability to look stuff up.

Call Center 186

Call Center Morale Employee engagement Customer centricity 186

JustCall

AUGUST 10, 2022

Top 8 Avoxi Alternatives & Competitors in 2022. Looking for a robust Avoxi alternative ? In this comprehensive blog, we will look at other Avoxi alternatives that demonstrate features that are similar to Avoxi but are a shade better in some way or another. Before we jump into the tools, a brief background on Avoxi.

Interactive Voice Response 52

Interactive Voice Response voip CRM call center software 52

Avoxi

NOVEMBER 1, 2019

That's why we put together this SimpleTexting review. After comparing several of the… The post SimpleTexting Review appeared first on AVOXI. No single SMS platform is perfect for everyone, so we have no problem recommending other texting services when called for.

Marketing 48

Marketing 48