Momentum Telecom

JULY 20, 2021

Cloud communications is a critical component because one of the biggest challenges business leaders face is ensuring that all employees interact effectively, regardless of where they’re based. . . Why Are Cloud Communications Critical? . What Technologies Support a Hybrid Workforce? . Network Solutions .

Technology 92

Technology Service level Personalization Management 92

Spearline

NOVEMBER 25, 2020

Contact centers continue to embrace cloud services and break free of their legacy on-prem infrastructures. Voice remains a preferred channel for customer communications. Cloud migrations are on the agenda. Cloud services have also emerged with superior reliability and business continuity capabilities. of interact.

Cloud contact 98

Cloud contact Contact Center Call flow Benchmark 98

FluentStream

NOVEMBER 1, 2023

Read More The post Fluent in Franchises: How FluentStream’s Cloud-Hosted Solution Elevates Small Business Communication appeared first on FluentStream. When choosing suppliers and partners, they need solutions that are easy to implement and adopt, and ready to scale as they add headcount and locations. FluentStream aims to make.

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FluentStream

NOVEMBER 1, 2023

Read More The post Fluent in Franchises: How FluentStream’s Cloud-Hosted Solution Elevates Small Business Communication appeared first on FluentStream. When choosing suppliers and partners, they need solutions that are easy to implement and adopt, and ready to scale as they add headcount and locations. FluentStream aims to make.

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Avoxi

JANUARY 13, 2022

Leveraging Cloud Communications for Your Software Company’s SAM Process Software and tech companies require reliable communications to interact with customers. Organizational agility is critical in… The post Leveraging Cloud Communications for Your Software Company’s SAM Process appeared first on AVOXI.

Technology 62

Technology Management Contact Center 62

FluentStream

OCTOBER 16, 2023

Read More The post 9 Ways FluentStream’s Mobile Cloud Communications App Helps Distributed Teams Tap Into Efficiency appeared first on FluentStream. Good news: FluentStream has launched the new-and-improved FluentStream Mobile app to provide small business professionals greater efficiency and control of their.

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FluentStream

OCTOBER 16, 2023

Read More The post 9 Ways FluentStream’s Mobile Cloud Communications App Helps Distributed Teams Tap Into Efficiency appeared first on FluentStream. Good news: FluentStream has launched the new-and-improved FluentStream Mobile app to provide small business professionals greater efficiency and control of their.

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Contact Center Pipeline

NOVEMBER 19, 2020

When workforce operations are disrupted, the results can have a serious impact on your business. This is especially true if your customer service operations are interrupted. With customer service as one of the top areas driving customer satisfaction, continuing to serve customers in a timely, convenient manner is of the utmost importance.

Contact Center 147

Contact Center Customer Service Call Center Technology 147

Quadient

MAY 20, 2022

Is it time to Evolve Your Communications to the Cloud? Quadient’s vision for the future of communications is about simplicity. As customer expectations and the demand for personal, secure, in-the-moment communications rise, a new standard has been set for all organizations. j.shah-thiel. Fri, 05/20/2022 - 16:00.

SaaS 52

SaaS Finance Healthcare Education 52

Momentum Telecom

FEBRUARY 16, 2023

If you’ve been thinking about upgrading your communications capability, working with a managed cloud service provider can help you reduce costs, improve security, and increase reliability. You’ll get the expertise you need to move to the cloud and the ongoing support that will give you peace of mind.

Management 52

Management 52

Noble Systems

NOVEMBER 12, 2019

The cloud communications market is fast and everchanging. Recently, industry analyst Jon Arnold sat down with Noble Systems’ Karl Koster to discuss the approaches cloud providers are taking to have success in a crowded market where it’s hard to differentiate, highlighting how they are growing today, and how they plan to grow tomorrow.

Analytics 59

Analytics Contact Center Marketing Technology 59

Thinq

JANUARY 21, 2019

The rise of artificial intelligence in cloud communications has delivered many new opportunities for vendors and given users access to… The post Artificial Intelligence & Cloud Communications: A Growing Connection appeared first on thinQ.

Contact Center 70

Contact Center Call Center 70

Cisco - Contact Center

OCTOBER 24, 2023

In the rapidly evolving automotive landscape, vehicles are no longer just machines that move us from point A to point B; they have transformed into complex, interconnected systems on wheels. With this… Read more on Cisco Blogs

APIs 68

APIs Automotive Transportation Enterprise 68

Nexmo

MAY 2, 2019

In the Cloud Communication Platforms category, Nexmo emerged as the “ Most Implementable ” product (see full Implementation Index report ). Suppose that convertible is a communications API platform and those summer drives are the differentiating engagement and support features you’re going to build into your customer experience (CX).

APIs 86

APIs Transportation B2B Consulting 86

Jon Arnold

OCTOBER 28, 2019

I’m constantly researching the cloud communications market, and my most recent focus has been on selling to SMBs. As I interview cloud providers, channel partners and end customers, trends emerge, and I’m going to address a few of them in this post. These approaches are worth noting since the cloud is really a dual-edged sword.

Healthcare 40

Healthcare voip APIs Scripts 40

Avoxi

MAY 11, 2021

The BAT Group Leans on AVOXI to Modernize Communications with Seamless Path to Cloud for its Regional Shared Services Center BASS Americas S.A., The BAT Group Leans on AVOXI to Modernize Communications with Seamless Path to Cloud for its Regional Shared Services Center BASS Americas S.A.,

Finance 62

Finance 62

MiaRec

NOVEMBER 8, 2022

The way the world communicates has changed considerably over the last few years. Service Providers have had to evolve with the market and adapt to the the way businesses seek to enable their workforces to communicate with customers and colleagues.

Marketing 66

Marketing Quality management Analytics Management 66

Thinq

JANUARY 21, 2019

The rise of artificial intelligence in cloud communications has delivered many new opportunities for vendors and given users access to… The post Artificial Intelligence & Cloud Communications: A Growing Connection appeared first on thinQ.

Contact Center 40

Contact Center Call Center 40

Jon Arnold

FEBRUARY 15, 2019

My latest one here is with 8x8 , where I prepared a white paper focused on how cloud can really help SMBs take advantage of today’s UC offerings. No doubt, 8x8 would love to hear from you if you’re considering cloud communications, and I’m always here if you want learn more about how I help companies get to market faster.

Marketing 45

Marketing 45

Nexmo

JANUARY 20, 2018

The post Delivering the Goods with a Supply Chain Control Tower and Cloud Communications appeared first on Nexmo. How do brands, manufacturers, distributors, retailers and myriad other participants each play their part at just the right […].

Enterprise 74

Enterprise 74

Outsource Consultants

MARCH 9, 2018

The process of selecting the right cloud-based call center software solution is lengthy and time consuming. Working with an experienced partner is an excellent way to objectively control the time and expense associated with the research, evaluation, selection, and implementation of a new cloud-based call center software solution.

Interactive Voice Response 52

Interactive Voice Response call center software outsourcing Consulting 52

Avaya

OCTOBER 21, 2016

I’m part of a contingent of employees that have more than just our heads in the cloud and having access to our work anywhere and everywhere is vital. Cloud-enabled unified communications and collaboration tools are the new wave, and something that Avaya excels at. Effective communication is important in our mobile world.

Technology 52

Technology Surveys 52

Topdown

AUGUST 12, 2019

ROCKVILLE, Maryland, USA — Top Down Systems Corporation (“Topdown”), a leading developer of customer communication management (CCM) software applications, and Infosys, Ltd.

Management 48

Management Marketing Consulting Consulting 48

AWS Machine Learning

APRIL 16, 2024

Because their data and model weights are incredibly valuable, customers require them to stay protected, secure, and private, whether that’s from their own administrator’s accounts, their customers, vulnerabilities in software running in their own environments, or even their cloud service provider from having access.

Engineering 120

Engineering Personalization Accountability Customer Experience 120

8x8

FEBRUARY 22, 2018

Aberdeen’s survey findings show year-over-year improvements in customer satisfaction more than doubled for companies that have integrated unified communications with their contact center. They’re happier—and your agents are too. Customer retention is higher–the study shows a 9.9 percent for other companies in the study.

Metrics 66

Metrics Interactive Voice Response Chief Customer Officer Contact Center 66

Contact Center Pipeline

JUNE 18, 2020

As such, contact center execs are asking themselves, “Can we meet these goals with the communications solution we already have in place?” Moving to the Cloud—When, Not If With the […].

Call Center 241

Call Center Contact Center Customer Experience Technology 241

Connect

JANUARY 22, 2024

A cloud contact centre integrated with AI offers the essential capabilities to deliver scalable end-to-end experiences. This contact centre buyer’s guide by Genesys outlines specific capabilities crucial for maximising value in customer, employee, and business interactions on a cloud platform.

Cloud contact 94

Cloud contact Contact Center Marketing Customer Experience 94

Momentum Telecom

OCTOBER 19, 2023

Despite the rise in popularity of digital channels, phones are still the top dog in business communications. 52% of businesses still consider phone calls to be their primary communication tool. What communication channels do we use? Are there any problem areas in our communications? Contact Momentum today to learn more.

voip 97

voip Analytics Management 97

Momentum Telecom

OCTOBER 24, 2022

You may be familiar with a small subset of Momentum’s services – but you and your customers can benefit from knowing about our role as a managed cloud service provider. Because you want the best for your customers, and many of them want to take advantage of the cloud. You Need to Support Your Customers Moving to the Cloud.

Management 98

Management Interactive Voice Response CRM Technology 98

Cisco - Contact Center

MARCH 6, 2024

During his tour of Cisco’s PENN1 smart building, Andrew Gilman, Chief Marketing Officer for NWN Carousel–an integrated cloud communications service provider and Cisco partner–had a lightbulb moment. W… Read more on Cisco Blogs

Marketing 98

Marketing 98

8x8

FEBRUARY 22, 2018

Aberdeen’s survey findings show year-over-year improvements in customer satisfaction more than doubled for companies that have integrated unified communications with their contact center. They’re happier—and your agents are too. Customer retention is higher–the study shows a 9.9 percent for other companies in the study.

Metrics 48

Metrics Interactive Voice Response Chief Customer Officer Contact Center 48

8x8

FEBRUARY 22, 2018

Aberdeen’s survey findings show year-over-year improvements in customer satisfaction more than doubled for companies that have integrated unified communications with their contact center. They’re happier—and your agents are too. Customer retention is higher–the study shows a 9.9 percent for other companies in the study.

Metrics 48

Metrics Interactive Voice Response Chief Customer Officer Contact Center 48