Mission Possible: Creating Contact Centers People Love
SharpenCX
JANUARY 9, 2024
Flip the script on bad customer experiences. Learn how Sharpen is driving better outcomes by creating contact centers people love.
SharpenCX
JANUARY 9, 2024
Flip the script on bad customer experiences. Learn how Sharpen is driving better outcomes by creating contact centers people love.
Momentum Telecom
JANUARY 9, 2024
Transaction Accelerates Momentum’s Strategy to Expand its Global Voice and Managed Network Footprint ATLANTA- January 09, 2024 – Momentum, a leading global managed services provider, today announced the successful close of its acquisition of Horizon Telecom , a Netherlands-based global next-gen managed service provider. This acquisition reinforces Momentum’s commitment to providing comprehensive global solutions and further establishes its position as a leader in the communications industry.
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AWS Machine Learning
JANUARY 9, 2024
With the rapid adoption of generative AI applications, there is a need for these applications to respond in time to reduce the perceived latency with higher throughput. Foundation models (FMs) are often pre-trained on vast corpora of data with parameters ranging in scale of millions to billions and beyond. Large language models (LLMs) are a type of FM that generate text as a response of the user inference.
NobelBiz
JANUARY 9, 2024
Effective communication is pivotal for the business landscape. Companies compare Primary Rate Interface (PRI) and Session Initiation Protocol (SIP) to find technologies that enhance communication while ensuring cost-efficiency and scalability. Understanding the applicability of these technologies is crucial for informed decision-making. The choice between PRI and SIP should consider specific communication needs, infrastructure, and future goals.
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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.
ConvergeOne
JANUARY 9, 2024
We took this event seriously, and that’s a big reason why we made this a two-day session during the normal workweek. Taking off two full days of work is not the easiest thing to do, but it was important to us, so we made it happen. Here’s how it worked.
Customer Contact Central brings together the best content for Contact Center and Customer Service professionals from the widest variety of industry thought leaders.
Cyara
JANUARY 9, 2024
Will the company resolve any issues I have quickly and easily? This question is one of customers' primary concerns when first purchasing from a new business. In this blog, we’ll dive into the importance of this and why you should measure and understand your customer effort scores.
Cisco - Contact Center
JANUARY 9, 2024
As you drive across a bridge you might think of the impact it’s having on your commute, but have you ever considered the impact you’re having on the bridge itself?
COPC
JANUARY 9, 2024
Interview with Lance Gruner, Executive Vice President of Mastercard Global Customer Care Mastercard recently achieved certification to the COPC Customer Experience (CX) Standard for Customer Operations , a first for a Fortune 500 company. This achievement, which includes its business-to-consumer locations in the United States and Australia, marks a pivotal moment in Mastercard’s ongoing commitment to customer service excellence.
Cisco - Contact Center
JANUARY 9, 2024
For any organization sending bulk email or high email volumes to Google and Yahoo accounts, there’s one date you should have flagged on your calendar.
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Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper
24-7 InTouch
JANUARY 9, 2024
CAIRO, EGYPT – January 10, 2024 – IntouchCX, a global leader in customer experience management, digital engagement, and technology solutions, has announced the creation of more than 500 full-time jobs in Cairo. “The diverse workforce and extraordinary talent here made investment and expansion an easy decision,” said Ahmed Samir Ayoub, Vice President for Africa at IntouchCX. “We are excited to hire local talent to ensure that Cairo becomes a key hub for our global clients in providing a ful
Concentrix
JANUARY 9, 2024
Forget just getting from point A to point B. This automotive innovator wanted to conceptualize a whole new customer buying journey to improve engagement.
Helpware
JANUARY 9, 2024
Vendor outsourcing is an integral strategy for global enterprises. It refers to the process of subcontracting out certain functions or processes to external service providers. The global volume of business process outsourcing reached an amazing $245.9 billion in 2021 and is forecast to expand at a rapid 9.1 % CAGR over the period from 2022 to 2030. Businesses resort to BPO in pursuit of cost efficiency and specialized expertise in certain areas.
TeamSupport
JANUARY 9, 2024
There are more ways than ever for customers to get in touch with tech support. Ever wonder what customer service looked like 50 or 60 years ago? It certainly wasn’t as accessible or intuitive as it is today. Here’s a look back at how customer support technologies evolved over the last century, and a peak at where they’re going next. 1960s-1970s: Emergence of Call Centers The concept of providing on-demand customer support began with call centers in the 1960s.
Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO
The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.
Cisco - Contact Center
JANUARY 9, 2024
Cloud transformation has given rise to a new era of business innovation and growth.
CSM Magazine
JANUARY 9, 2024
Pin Up Casino is known for its diversity of vibrant games, including favorites like Crazy Monkey, Resident and Zeus Rush Fever Deluxe. These games not only offer quality entertainment, but also the possibility of substantial winnings. Below, we’ll explore specific strategies for each of these games to maximize your chances of success. Crazy Monkey: A Jungle Adventure Crazy Monkey stands out with its fun theme and lively graphics.
Cisco - Contact Center
JANUARY 9, 2024
The Cisco Substation Automation solution enables utilities to support new business models, expand capacity, integrate renewable energy sources, reduce operational costs, reduce risks to grid… Read more on Cisco Blogs
CSM Magazine
JANUARY 9, 2024
Business fleet fuel cards offer significant savings on gas expenses through various features such as rebates and discounts. With fuel cards, businesses can track fuel usage, set spending limits, and generate custom reports to better manage and control their fleet’s fuel expenses. These cards also eliminate the need for employees to make fuel purchases on expense reports, streamlining expense reporting processes.
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Over the next 12 months, what do you think will have the biggest impact on your CX automation efforts? When asked the same question, only 10% of CX leaders surveyed by Verint chose telephony. It’s no longer the engagement channel leading CCaaS conversations. The customer engagement challenges facing organizations have changed – so a new approach is needed.
24-7 InTouch
JANUARY 9, 2024
Access to quality online learning is an important step in helping people future-proof their skills and seek new opportunities for growth and development. The market has grown increasingly competitive as more and more people are accessing online courses to help them navigate today’s ever changing labor market. The rise in demand continues an upward trend that predates the Covid-19 pandemic, which created an opportune moment that increased remote learning enrollments.
CSM Magazine
JANUARY 9, 2024
Creating a comfortable and productive home office is essential for maximizing your efficiency and well-being. With the rise of remote work and the increasing number of people working from home, it’s more important than ever to design a workspace that fosters creativity and focus. In this article, we’ll explore various tips and ideas to help you transform your home office into a space that you’ll look forward to working in every day.
Zappix
JANUARY 9, 2024
Zappix announces a year of substantial growth and strategic evolution throughout 2023, significant expansion of its portfolio, market recognition via industry awards, and record-setting usage by clients. The post Zappix Announces Remarkable Business Growth and Portfolio Advancements in 2023 appeared first on Zappix.
3CLogic
JANUARY 9, 2024
You've heard it before; "In today's competitive market, outstanding customer experience is more important than ever." According to IDC research, most customers will not interact with businesses that aren’t contextually aware. To stay competitive, you need to meet your customers' expectations by addressing their specific concerns in a personalized way.
Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions
💢 Do you find yourself stuck in never-ending review cycles? Are you wondering if your Subject Matter Expert actually got that last review request? Are you having trouble trying to decipher impractical or conflicting feedback? 💢 If any of these scenarios sounds familiar, you may benefit from a crash course on managing SME relationships!
Cisco - Contact Center
JANUARY 9, 2024
Did you miss some of the great financial services customer success stories Cisco produced in 2023? These stories are a testament to clients achieving their goals with Cisco at their side.
Strategic Contact
JANUARY 9, 2024
I’ve been asked by Contact Center Pipeline to lend my voice to an article on contact center trends for 2024. I wouldn’t dare write about it without talking about Artificial Intelligence (AI). But here’s the $64,000 question: Will it be the breakthrough that contact centers are hoping for, or another technology that falls short of.
Back Office Centers
JANUARY 9, 2024
Back office duties are becoming more and more appealing to outsource as companies struggle to keep up with the rising demand for their goods and services and as technology advances. For businesses, a professional back office outsourcing service may be a useful strategy for increasing productivity, cutting costs, and freeing up funds for other initiatives.
AWS Machine Learning
JANUARY 9, 2024
Amazon Q is a new generative AI-powered application that helps users get work done. Amazon Q can become your tailored business expert and let you discover content, brainstorm ideas, or create summaries using your company’s data safely and securely. You can use Amazon Q to have conversations, solve problems, generate content, gain insights, and take action by connecting to your company’s information repositories, code, data, and enterprise systems.
Speaker: Keith Kmett, Principal CX Advisor at Medallia
Join Keith Kmett, Principal CX Advisor, in this new webinar that will focus on: Understanding CX Orchestration Fundamentals: Gain a solid understanding of what CX orchestration is, its significance in the customer experience landscape, and how it plays a crucial role in shaping customer journeys. This includes the key concepts, strategies, and best practices involved in CX orchestration. 🔑 Connection to Customer Journey Maps: How to effectively integrate customer journey mapping into the
Back Office Centers
JANUARY 9, 2024
Outsourcing back-office functions may help businesses run more efficiently, maintain their competitiveness, and free up management time for other priorities. Businesses may increase productivity, cut expenses, and boost overall performance by choosing back office outsourcing to specialized service providers. This article analyses the advantages and drawbacks of outsourcing back-office functions, emphasizing how it affects the performance of organizations.
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