SmartAction

MAY 12, 2021

Whether it’s using the self-checkout station or resetting your password, one thing is certain — customers love self-service. Or perhaps, they hate waiting even more. Either way, the demand for customer self-service options has been trending upwards in recent years and skyrocketed exponentially last year, largely in part due to COVID.

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Self service Virtual Agent Technology 78

inSided

MAY 12, 2021

Welcome to our new blog series – This is Digital Customer Success. In this series, we’ll talk about what Digital CS is, what’s required to build a Digital CS program, team structure and responsibilities, metrics, and so much more!

Metrics 59

Metrics 59

CSM Magazine

MAY 12, 2021

Calabrio’s new blog series explores the rise of the Connected Enterprise. In our next blog, discover the customer benefits of being a Connected Enterprise. Today, the key to success lies in becoming a Connected Enterprise where all parts of the organisation work together to deliver exceptional customer experiences. About the Author.

Enterprise 64

Enterprise Construction Finance Benchmark 64

JustCall

MAY 12, 2021

In this blog, you will learn exactly which sales enablement tools, resources, and practices you need to follow. Alternatively, if you are looking for a broader sales training plan, you can check out our blog post on how to run a 4-week sales training program. Analytics and Reporting.

Sales 52

Sales call center software Scripts call center solutions 52

Speaker: Shannon Tipton, Chief Learning Officer, Learning Rebels LLC

We'll discuss self-directed microlearning content and how blogs, chatbots, and email lessons can provide the combined value of chunked content. In this session, we will learn about three different types of drip delivery platforms.

Chatbots

aircall

MAY 12, 2021

The post Why Small Businesses Need to Accelerate Their Digital Transformation appeared first on Aircall Blog. Digital transformation is possible—and it’s easier than you might think.

Best practices 62

Best practices Entertainment Technology APIs 62

5CA

MAY 12, 2021

The post How fans of brands can improve your CX ROI appeared first on 5CA.

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