VirtualPBX
FEBRUARY 15, 2024
In the business world, every interaction counts. Whether you’re reaching out to potential clients, following up with leads, or connecting with existing customers, the ability to connect effectively is crucial. This is where features like Dynamic Caller ID come into play; one of four strategic Add-Ons available right on the VirtualPBX dashboard.
Beyond Philosophy
FEBRUARY 15, 2024
Learn more about Colin Shaw : Join over 80,000 people on our LinkedIn Newsletter list or visit our website for more great podcast episodes. Listen to the podcast: Bob Black, one of our podcast listeners, loves our ideas about evoking specific customer emotions. However, he hasn’t the faintest idea of how to do it from a practical sense. As someone who appreciates the practical application of an excellent theory, Black’s pickle stood out as one I wanted to address here with you reader
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CSM Magazine
FEBRUARY 15, 2024
John Tschohl of the Service Quality Institute takes a look at the results of some of the leading customer-centric companies of 2023. Amazon I believe is the most customer-driven firm in the world. They are Relentless. Net sales increased 12% to $764.8 billion. A $60.8 billion increase in revenue. AWS sales increased 13% to $90.8 billion. Net income was $30.4 billion.
Cisco - Contact Center
FEBRUARY 15, 2024
From work style to vehicle choice, hybrid has become the new norm. In fact, we are surrounded by use cases that need a hybrid approach to problem solving. And as we all know, networks are evolving.
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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.
AWS Machine Learning
FEBRUARY 15, 2024
With the use of cloud computing, big data and machine learning (ML) tools like Amazon Athena or Amazon SageMaker have become available and useable by anyone without much effort in creation and maintenance. Industrial companies increasingly look at data analytics and data-driven decision-making to increase resource efficiency across their entire portfolio, from operations to performing predictive maintenance or planning.
Customer Contact Central brings together the best content for Contact Center and Customer Service professionals from the widest variety of industry thought leaders.
Cisco - Contact Center
FEBRUARY 15, 2024
Organizations these days face the daunting challenge of effectively prioritizing and responding to security risks and incidents.
Expivia
FEBRUARY 15, 2024
The landscape of customer service is on the brink of a major transformation, thanks to the upcoming release from NICE CXone. This release is not just an update; it’s a leap into the future of AI-driven customer service. With a suite of tools ranging from Enlighten Actions to Autopilot and beyond, NICE CXone is setting a new standard for what businesses can expect from their customer service technology.
Concentrix
FEBRUARY 15, 2024
Richard Chataway Director of Behavioral Science bei Gobeyond Partners, Concentrix + Webhelp, und Autor von „The Behaviour Business” wird am 28. Februar auf der CCW Berlin das Potenzial von Behavioral Science für die Nutzung von KI und neuen Technologie aufzeigen.
VirtualPBX
FEBRUARY 15, 2024
In the business world, every interaction counts. Whether you’re reaching out to potential clients, following up with leads, or connecting with existing customers, the ability to connect effectively is crucial. This is where features like Dynamic Caller ID come into play; one of four strategic Add-Ons available right on the VirtualPBX dashboard.
Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO
The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.
Concentrix
FEBRUARY 15, 2024
Richard Chataway Director of Behavioral Science bei Gobeyond Partners, Concentrix + Webhelp, und Autor von „The Behaviour Business” wird am 28. Februar auf der CCW Berlin das Potenzial von Behavioral Science für die Nutzung von KI und neuen Technologie aufzeigen.
ChurnZero
FEBRUARY 15, 2024
This is a guest post by Shauna McClemens , community strategist, Higher Logic Vanilla. Creating a steady stream of engaging content for a customer community can be a daunting task, especially when you’re relying on your team to contribute. Speaking from my experience as a community strategist, I’ve learned a lot about what works and what doesn’t.
Expivia
FEBRUARY 15, 2024
The Evolutionary Shift in Contact Center BPO Strategy The landscape of Business Process Outsourcing, especially within contact centers, is witnessing a monumental shift. Traditional models, heavily reliant on vast numbers of agents to handle calls and customer inquiries, are rapidly being outpaced by more technologically advanced methodologies. The future success of contact center BPOs hinges on their ability to evolve into strategic partners, leveraging artificial intelligence (AI) to redefine
CSM Magazine
FEBRUARY 15, 2024
In the world of digital communication, music sensation Taylor Swift has carved a unique and dynamic path to engage her fans. With an impressive 128 million followers on Instagram and 88.7 million on Twitter, Swift uses these platforms to unmask the magic of her music career, unveil exclusive content and connect with fans in exciting live streams and engaging Q&A sessions.
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Over the next 12 months, what do you think will have the biggest impact on your CX automation efforts? When asked the same question, only 10% of CX leaders surveyed by Verint chose telephony. It’s no longer the engagement channel leading CCaaS conversations. The customer engagement challenges facing organizations have changed – so a new approach is needed.
COPC
FEBRUARY 15, 2024
BACKGROUND The COPC Standards Committee is a group of industry leaders composed of the largest buyers and providers of customer experience (CX) operational services, including contact center support. Its role is to maintain the best practices and requirements in the COPC CX Standard. The COPC Standards Committee meets semi-annually to update the Standard.
Vistio
FEBRUARY 15, 2024
When it comes to building staffing plans, the focus on average handle time isn’t about changing it, it’s about accurately forecasting it.
Help Scout
FEBRUARY 15, 2024
Not sure if chatbots are the right move for your business? Make an informed decision by learning more about the benefits of using chatbots in customer support.
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