What is product experience (PX)? Examples, strategies & more
Callminer
JULY 26, 2023
Discover why product experience (PX) plays such a crucial role in the customer journey and how it directly impacts customer retention and satisfaction.
Callminer
JULY 26, 2023
Discover why product experience (PX) plays such a crucial role in the customer journey and how it directly impacts customer retention and satisfaction.
CCNG
JULY 26, 2023
Here is information that my fellow CCNG members may want to consider when choosing a new cloud contact center product. Future Change is Often Overlooked Beyond the normal due diligence of comparing vendors’ products to their requirements and doing a cost-benefit analysis, companies often overlook the issue of future change. This can potentially cause serious business or technical challenges down the road.
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Cisco - Contact Center
JULY 26, 2023
There are things in life that just go better together. Salt and pepper. Fish and chips. Chili and cheese. Another perfect pairing, if you’re hungry for tech training, is the combination of Cisco U.
Nuance
JULY 26, 2023
… Meet the 2023 Global Marketing interns Read More » The post Meet the 2023 Global Marketing interns appeared first on What’s Next blog.
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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.
JivoChat
JULY 26, 2023
In today’s fast-paced business environment, exceptional customer support is a must as businesses adjust to rising client demands. The evolution of customer support tools from traditional systems to cutting-edge AI-driven solutions has been transformative, enhancing proactive and seamless support experiences. In this guest post, we will explore the fascinating journey of customer support tools and their influence across various industries.
Customer Contact Central brings together the best content for Contact Center and Customer Service professionals from the widest variety of industry thought leaders.
JivoChat
JULY 26, 2023
Landing page examples are a great asset to learn how to build a high-converting page that will help you achieve your purpose. It’s fundamental to pay attention to the details that will drive your target audience’s attention. Attractive design, convincing copy, and direct and compelling call to action (CTA) are some of the factors that create a good landing page.
Cisco - Contact Center
JULY 26, 2023
Meet Josh, Senior Systems Reliability Engineer at T-Mobile and our Hybrid Work Hero, from the Cisco Global Advocate Awards 2023: Americas event Welcome, Josh! Thanks for joining us today.
JivoChat
JULY 26, 2023
As we delve deeper into the digital era, the world of graphic design has begun to witness a significant shift, all thanks to the groundbreaking advancements in artificial intelligence (AI). AI, with its transformative potential, is making waves across multiple sectors, and graphic design is no exception. Here, we aim to shed light on some of the defining AI trends that are expected to shape the future of graphic design in 2023 and beyond.
Cisco - Contact Center
JULY 26, 2023
Cisco Secure Endpoint (formerly AMP for Endpoints) provides comprehensive, cloud-based security for endpoint detection and response (EDR).
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Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper
Interaction Metrics
JULY 26, 2023
Everyone is talking about using AI tools to measure the customer experience. Here we explain when AI companies like Clarabridge and CallMiner are the right fit. We also explain 2 situations when they are NOT the right fit. Check it out! Or, if you want to read more about AI for customer experience, check out our blog here. The post Customer Experience: Could AI Tools Be Your Solution?
Cisco - Contact Center
JULY 26, 2023
This post was co-authored by Lead Disability Inclusion Consultant Mary Fernandez and Accessibility Program Manager Monica Wegner.
Hodusoft
JULY 26, 2023
Ameyo Alternative: A Comparison of the Best Contact Center Software If you type “ best contact center software for small businesses ” or “most affordable contact center software” or “top 10 contact center software” and type enter, you will get about a dozen of websites on the first page of the search engine results page. Some websites will belong to software providers such as Ameyo and Zendesk and some sites will belong to online platforms such as SoftwareSuggest and G2.
Cisco - Contact Center
JULY 26, 2023
Just weeks ago at Cisco Live, we shared with the world the general availability of the Cisco Full-Stack Observability Platform.
Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO
The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.
CSM Magazine
JULY 26, 2023
Workplace wellbeing in the contact centre goes beyond surface-level happiness; it encompasses creating an environment that nurtures the holistic wellbeing of advisors. In recent months at Sabio, we’ve been exploring how organisations can shape work environments for a practical and lasting impact. By gaining insight into the experiences of contact centre advisors and providing the necessary targeted support, organisations can foster wellbeing and enhance performance.
Cisco - Contact Center
JULY 26, 2023
Network connectivity for roadway devices is increasingly important as traffic engineers are tasked with connecting new devices and systems, along with existing infrastructure, as part of an… Read more on Cisco Blogs
Calltools
JULY 26, 2023
Maintaining loyal customers is crucial for business growth and improving brand loyalty. When customers are satisfied, they are more likely to recommend your business to others. That’s why monitoring customer satisfaction is essential for contact centers. The Importance of Customer Satisfaction Do you know your call center’s CSAT scores? Customer satisfaction, commonly referred to as CSAT, measures how well you satisfy your customers through interactions and the products or services y
CSM Magazine
JULY 26, 2023
Agents today expect far higher levels of flexibility than ever before. Nick Brook at Calabrio shares 7 winning strategies for driving all-round flexibility in contact centres. If you’re not a fan of wearing a suit and tie every day and want plenty of time to spend with friends and family, then working in a contact centre is for you. That’s the verdict of Bristol-based RED Recruitment , which cites ‘flexible dress codes’ and a ‘great work/life balance’ as 2 of the top 8 reasons to work in a
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Over the next 12 months, what do you think will have the biggest impact on your CX automation efforts? When asked the same question, only 10% of CX leaders surveyed by Verint chose telephony. It’s no longer the engagement channel leading CCaaS conversations. The customer engagement challenges facing organizations have changed – so a new approach is needed.
Concentrix
JULY 26, 2023
Learn how to navigate misconceptions, address risks, and implement a successful proof of concept for Generative AI.
Cisco - Contact Center
JULY 26, 2023
What is zero trust? Zero trust is a cybersecurity concept that helps enable secure access for users and devices and within apps, across networks, and clouds.
5CA
JULY 26, 2023
Hackers are using diverse techniques to target the gaming ecosystems and their players. Read these strategies to build robust defences!
Vistio
JULY 26, 2023
The question I most often receive is, “How will my contact center job help me get to where I want to go?
Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions
💢 Do you find yourself stuck in never-ending review cycles? Are you wondering if your Subject Matter Expert actually got that last review request? Are you having trouble trying to decipher impractical or conflicting feedback? 💢 If any of these scenarios sounds familiar, you may benefit from a crash course on managing SME relationships!
Zappix
JULY 26, 2023
Zappix, a leading provider of digital customer service solutions, announced a partnership with Repay Holdings Corporation (NASDAQ: RPAY) (“REPAY”), a leading provider of vertically-integrated payment solutions. By embedding REPAY’s payment technology.
AWS Machine Learning
JULY 26, 2023
Today we are excited to announce that Stable Diffusion XL 1.0 (SDXL 1.0) is available for customers through Amazon SageMaker JumpStart. SDXL 1.0 is the latest image generation model from Stability AI. SDXL 1.0 enhancements include native 1024-pixel image generation at a variety of aspect ratios. It’s designed for professional use, and calibrated for high-resolution photorealistic images.
AWS Machine Learning
JULY 26, 2023
Generative AI Foundations on AWS is a new technical deep dive course that gives you the conceptual fundamentals, practical advice, and hands-on guidance to pre-train, fine-tune, and deploy state-of-the-art foundation models on AWS and beyond. Developed by AWS generative AI worldwide foundations lead Emily Webber, this free hands-on course and the supporting GitHub source code launched via AWS Youtube.
AWS Machine Learning
JULY 26, 2023
Generative AI models have been experiencing rapid growth in recent months due to its impressive capabilities in creating realistic text, images, code, and audio. Among these models, Stable Diffusion models stand out for their unique strength in creating high-quality images based on text prompts. Stable Diffusion can generate a wide variety of high-quality images, including realistic portraits, landscapes, and even abstract art.
Speaker: Keith Kmett, Principal CX Advisor at Medallia
Join Keith Kmett, Principal CX Advisor, in this new webinar that will focus on: Understanding CX Orchestration Fundamentals: Gain a solid understanding of what CX orchestration is, its significance in the customer experience landscape, and how it plays a crucial role in shaping customer journeys. This includes the key concepts, strategies, and best practices involved in CX orchestration. 🔑 Connection to Customer Journey Maps: How to effectively integrate customer journey mapping into the
AWS Machine Learning
JULY 26, 2023
The increase in online social activities such as social networking or online gaming is often riddled with hostile or aggressive behavior that can lead to unsolicited manifestations of hate speech, cyberbullying, or harassment. For example, many online gaming communities offer voice chat functionality to facilitate communication among their users. Although voice chat often supports friendly banter and trash talking, it can also lead to problems such as hate speech, cyberbullying, harassment, and
AWS Machine Learning
JULY 26, 2023
Breakthroughs in artificial intelligence (AI) and machine learning (ML) have been in the headlines for months—and for good reason. The emerging and evolving capabilities of this technology promises new business opportunities for customer across all sectors and industries. But the speed of this revolution has made it harder for organizations and consumers to assess what these breakthroughs mean for them specifically.
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