ShepHyken
JULY 3, 2023
Top Takeaways: A simple and convenient customer experience can be a competitive advantage for brands and companies, whether it’s B2B or B2C. It starts with leadership, where decisions are made and trickle down to every department in the company. Being nice and respectful is one thing, but there is more. There must also be a process behind delivering an amazing customer experience.
CSM Magazine
JULY 3, 2023
In today’s digital age, search engine optimization (SEO) is crucial for businesses to enhance their online visibility and drive customer engagement. By implementing effective SEO strategies, you can improve your website’s search engine rankings, attract quality traffic, and increase customer interactions. In this comprehensive guide, we will explore powerful SEO tips that will help you boost customer engagement and create a strong online presence for your business.
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MiaRec
JULY 3, 2023
While adopting a Voice Analytics solution can improve agent performances and business operations, contact centers in highly regulated industries such as healthcare must ensure that any solution they adopt adheres to strict compliance regulations, lest they want to pay severe fines.
AWS Machine Learning
JULY 3, 2023
Companies across various industries create, scan, and store large volumes of PDF documents. In many cases, the content is text-heavy and often written in a different language and requires translation. To address this, you need an automated solution to extract the contents within these PDFs and translate them quickly and cost-efficiently. Many businesses have diverse global users and need to translate text to enable cross-lingual communication between them.
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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.
Global Response
JULY 3, 2023
Think back to your last new relationship: whether it was a friend, a work colleague, a child or a romantic relationship, building any new relationship takes time, effort and dedicated focus. Relationships with your customers are no different—and yet, many businesses assume they will happen automatically. When they don’t, it can be easy to just assume it’s not happening.
Customer Contact Central brings together the best content for Contact Center and Customer Service professionals from the widest variety of industry thought leaders.
Hodusoft
JULY 3, 2023
Average Handle Time: A Comprehensive Guide In the call center industry, time is a lot more valuable than money. When agents learn to make the most of their stipulated time and provide superior customer service within that, then nothing can stop money from pouring in. When customers call your call center (or contact center), they need their issues and queries to be resolved as fast as possible.
Concentrix
JULY 3, 2023
Webinar ChatGPT, Generative AI and CX: Myth vs Reality REGISTER NOW Debunking myths from the realistic applications of GenAI in contact centers.
Nicereply
JULY 3, 2023
Supporting non-techies requires a patient and empathetic approach, focusing on clear communication to bridge the knowledge gap. The IT field is full of jargon and complex processes. IT support is no exception. As we know, IT support aims to keep business processes running smoothly and increase customer satisfaction. However, companies often fall into the trap of blindly following complex guidelines and described processes without seeing the full IT picture.
Kapta Customer Success
JULY 3, 2023
There are various forces in the business world causing stress for your company and for your customers such as banking issues, interest rates, and a pending recession. Although these external factors are out of our control, there are risks that develop within key accounts that you can influence, IF you spot them early enough.
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Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper
CSM Magazine
JULY 3, 2023
In today’s technology-driven world, the success of businesses often hinges on their ability to develop and maintain efficient and reliable software solutions. Whether you’re a startup looking to build your first application or an established enterprise in need of custom software, selecting the right software development company is a critical decision.
SoliCall
JULY 3, 2023
Noise captured by the microphone can be frustrating as it affects the clarity and quality of the recorded or transmitted sound. Following are 6 ways to cancel the noise introduced by the microphone. Microphone malfunction Make sure there is no microphone malfunction. Microphone malfunctions can introduce various types of noise into the audio signal.
Back Office Centers
JULY 3, 2023
The front office and the back office are the traditional divisions of a company’s operations. The distinction between the two is very obvious: the front-office supports all of the operations that generate income for the company and serves as its profit center. The back office supports all of the operations that the company needs to run effectively while attempting to keep expenses to a minimum.
ShepHyken
JULY 3, 2023
Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. 100 Customer Experience Stats For 2023 by Blake Morgan (Forbes) Customer experience in 2023 looks different than it ever has before.
Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO
The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.
SmartKarrot
JULY 3, 2023
The expansion and growth of an organization depend heavily on its ability to scale up teams. Effective team building and management are key to the sustainable growth of any organization. Evolving and expanding businesses makes scaling, managing, and optimizing teams a crucial exercise. However, scaling teams is not an easy task. It is a challenging process that requires an in-depth understanding of team dynamics, thorough planning, and tactical execution.
AWS Machine Learning
JULY 3, 2023
In computer vision (CV), adding tags to identify objects of interest or bounding boxes to locate the objects is called labeling. It’s one of the prerequisite tasks to prepare training data to train a deep learning model. Hundreds of thousands of work hours are spent generating high-quality labels from images and videos for various CV use cases. You can use Amazon SageMaker Data Labeling in two ways to create these labels: Amazon SageMaker Ground Truth Plus – This service provides an expert workf
Cisco - Contact Center
JULY 3, 2023
Did you know July kickstarts a month-long global challenge to remove plastic from your daily routine?
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