ShepHyken
SEPTEMBER 11, 2023
Top Takeaways: Net Promoter Score (NPS) evaluates customer sentiment and allows companies to compare their data with competitors. It helps identify areas where organizations may be falling short and prompts them to revise their current strategies for improvement. To improve customer experience, companies need to break down the customer journey into smaller episodes or touchpoints.
Lumoa
SEPTEMBER 11, 2023
The customer is a mysterious creature. Just ask any business owner. Deciphering the wants and needs of your customers is essential for sustainable, long-term success. For a company to grow, it needs to convert one-off customers into regular patrons. And the only way to keep them coming back for more is to provide a customer experience that they would like to revisit.
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Cisco - Contact Center
SEPTEMBER 11, 2023
Cyberattacks have become increasingly sophisticated as they target organizations of all sizes in both the public and private sectors.
Lumoa
SEPTEMBER 11, 2023
The customer is a mysterious creature. Just ask any business owner. Deciphering the wants and needs of your customers is essential for sustainable, long-term success. For a company to grow, it needs to convert one-off customers into regular patrons. And the only way to keep them coming back for more is to provide a customer experience that they would like to revisit.
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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.
customer sure
SEPTEMBER 11, 2023
“How can we get more customer feedback survey responses?” It’s the question we get asked the most. Let’s face it — everyone running a Voice of the Customer program wants to increase their response rates. There are various things you can do to get customers to click on your surveys, but what about survey abandonment? That pesky phenomenon where a customer clicks on your survey, and then doesn’t go on to complete it.
Customer Contact Central brings together the best content for Contact Center and Customer Service professionals from the widest variety of industry thought leaders.
Nicereply
SEPTEMBER 11, 2023
Read how sales representatives and support leaders can better prepare themselves for meaningful sales conversations. Support leaders are inundated with cold calls, emails, and LinkedIn messages about buying technology. Tools can improve support services and customer experience in so many ways that selling to support leaders is a significant addressable market.
Global Response
SEPTEMBER 11, 2023
What does outsourcing have in common with kale and tofu? All three have somewhat of a bad reputation—but one that’s not warranted. In all three cases, a bit of the right preparation can make all the difference between a good experience and a bad one. But enough metaphors—if you’re thinking about outsourcing your call center, you’re here for the straight insights.
Cisco - Contact Center
SEPTEMBER 11, 2023
This guest post was authored by Cisco Designated VIP Christian Kellerer.
Jon Arnold
SEPTEMBER 11, 2023
Haven’t been able to post til now, and wanted to share a bit from last Thursday’s CCTC networking event here in Toronto. Telecom events are very rare in Canada, and given the community involved, it was great to attend and support this one. In case you’re wondering, CCTC is the Canadian Communications and Technology Consultants group, and colleague Cheryl Helm is the driving force.
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Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper
Win the Customer
SEPTEMBER 11, 2023
Delivering an exceptional customer experience (CX) isn’t just a nice-to-have—it’s a strategic imperative. However, in order to truly understand and improve the CX you’re offering, you need to measure it. This is where CX metrics for success come into play. In this blog post, we’ll delve into the crucial Key Performance Indicators (KPIs) that define CX success and show you how to leverage them for maximum impact.
Kapta Customer Success
SEPTEMBER 11, 2023
It’s essential to understand key accounts to ensure retention. Learn how to change your mindset and get customers to talk about the things that matter most to them.
Vcaretec
SEPTEMBER 11, 2023
All active firms who want to grow in the market with a sizable client base must provide better customer assistance. Better customer service enables seamless management of non-essential business activities, ensuring an undivided focus on key skills. It doesn't take a rocket scientist to realise that when your complete focus is on your core company activities, an explosive growth rate is to be anticipated.
CSM Magazine
SEPTEMBER 11, 2023
It’s no secret that workforce management (WFM) is at the core of effective business operations. So, if you’re a planning, insight, or transformation specialist, then Sabio’s WFM Community Day, held at our London HQ, was a must-attend event. The session – launched as part of Sabio’s new ‘Inspire’ programme – drew delegates from a gamut of industries, with attendees from the likes of the Royal College of Nursing, DHL Express, NewDay, LV=, Emovis, Flutter E
Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO
The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.
Vistio
SEPTEMBER 11, 2023
In this post, we'll explore the advantages of collaborating with Business Process Outsourcing (BPO) partners in effectively managing contact center workforces.
CSM Magazine
SEPTEMBER 11, 2023
It’s no secret that the online casino industry has skyrocketed in recent years, but what’s often overlooked is the exceptional digital customer service that backs this meteoric rise. While the flashing lights and spinning reels capture attention, it’s the impeccable user experience and customer care that keep patrons coming back. The marriage of entertainment and first-rate service sets the stage for a masterclass in digital hospitality, providing invaluable lessons for other i
AWS Machine Learning
SEPTEMBER 11, 2023
Today, we are excited to announce that the Falcon 180B foundation model developed by Technology Innovation Institute (TII) is available for customers through Amazon SageMaker JumpStart to deploy with one-click for running inference. With a 180-billion-parameter size and trained on a massive 3.5-trillion-token dataset, Falcon 180B is the largest and one of the most performant models with openly accessible weights.
SmartKarrot
SEPTEMBER 11, 2023
Participant Demographics We asked Key Account Management professionals to gain their insights on present challenges and the opportunities they envision through the adoption of automated and intelligent solutions? In your experience, what are the top priorities of a Key Account Management team? How well do you believe the systems and processes in your current organization align with supporting your role in Key Account Management?
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Over the next 12 months, what do you think will have the biggest impact on your CX automation efforts? When asked the same question, only 10% of CX leaders surveyed by Verint chose telephony. It’s no longer the engagement channel leading CCaaS conversations. The customer engagement challenges facing organizations have changed – so a new approach is needed.
AWS Machine Learning
SEPTEMBER 11, 2023
Amazon SageMaker Domain supports SageMaker machine learning (ML) environments, including SageMaker Studio and SageMaker Canvas. SageMaker Studio is a fully integrated development environment (IDE) that provides a single web-based visual interface where you can access purpose-built tools to perform all ML development steps, from preparing data to building, training, and deploying your ML models, improving data science team productivity by up to 10x.
SmartKarrot
SEPTEMBER 11, 2023
Image Source Managing the services, products, quality, and workforce is vital for any company. However, there is one more thing that is non-negotiable for a thriving organization, and that is having your finances in order. A business Finance Playbook is the exact answer to this need, as it can help you define, organize, and execute financial workflows with ease.
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