VocalCom

JUNE 24, 2020

The post How AI will change the face of customer experience appeared first on Vocalcom Blog.

Customer Experience 62

Customer Experience Multichannel Contact Center Chatbots 62

Nuance

JUNE 24, 2020

Visit Nuance's What's next blog to see the full content. In honor of LGBTQ Pride month and in celebration of all diverse communities, four [.] The post Just Being Who We Are: Personal Stories from Our LGBTQ Community appeared first on What’s next. This is a summary.

Personalization 94

Personalization 94

Nuance

JUNE 24, 2020

Visit Nuance's What's next blog to see the full content. We spoke to [.] The post Forrester’s Art Schoeller on seven strategies for elevating CX today appeared first on What’s next. This is a summary.

Contact Center 52

Contact Center Technology Customer Experience Enterprise 52

SmartKarrot

JUNE 24, 2020

In this blog, we’ll delve deeper into the process of setting up effective OKRs for customer success. It’s essential to understand that a customer success strategy goes beyond traditional customer relationship management and customer support. The former is proactive while the latter are mostly reactive. Customer Success: A Closer Look.

Complaint resolution 10

Complaint resolution Customer retention Upselling Customer Support 10

Speaker: Shannon Tipton, Chief Learning Officer, Learning Rebels LLC

We'll discuss self-directed microlearning content and how blogs, chatbots, and email lessons can provide the combined value of chunked content. In this session, we will learn about three different types of drip delivery platforms.

Chatbots

Eptica

JUNE 24, 2020

Drilling into these four questions should provide you with a detailed audit of the customer view of your customer service effectiveness – in my next blog I’ll cover how you can evaluate the agent perspective in order to implement the right improvements in time for your peak months.

Customer Service 79

Customer Service Self service Best practices Consulting 79