Nuance

NOVEMBER 25, 2019

That’s right—the hub for AI innovation news and insights is back for another edition. In the summer, we focused on AI-driven contact center transformation, but for our fall edition we’re diving […] The post It’s back! Nuance IQ Fall Edition now live appeared first on What’s next. This is a summary.

Contact Center 59

Contact Center Enterprise 59

Nuance

NOVEMBER 25, 2019

That’s right—the hub for AI innovation news and insights is back for another edition. In the summer, we focused on AI-driven contact center transformation, but for our fall edition we’re diving […] The post It’s back! Nuance IQ Fall edition now live appeared first on What’s next. This is a summary.

Contact Center 59

Contact Center Customer Experience 59

JivoChat

NOVEMBER 3, 2022

Do you know how to create a blog on WordPress? With just a few steps, you can have your own blog up and running. There are millions of different blog types on the internet, you can write about multiple topics and conquer visibility in specific niches. Besides, your blog won’t display WordPress ads. .

Engineering 75

Engineering Best practices Accountability Personalization 75

ShepHyken

JUNE 8, 2018

When our users ask how to combine photos in Photofox (our artistic photo editing app) or ask something as simple as how to change settings, we started attaching a personalized screen recording to accompany our explanation. The post Guest Blog: Exceptional Customer Support Is Fresh, Not Canned appeared first on Shep Hyken.

Customer Support 189

Customer Support Brand ambassadors Scripts Customer Care 189

ShepHyken

AUGUST 19, 2016

This week on our Friends on Friday guest blog post my colleague, Jack Plantin, writes about the importance of customer support and options we can offer for around the clock support. MacPhun offers photo-editing software that may be a little confusing to use for the novice photographer. He shares some excellent self-help ideas.

Customer Support 223

Customer Support Banking outsourcing Coaching 223

Jon Arnold

OCTOBER 6, 2022

Both went live then, and am just getting a chance now to blog about it. Am a bit behind in posting this update. First Tuesday of the month is my usual publishing date. The October issue of JAA Communications and Collaboration Review is out now, along with the latest Watch This Space podcast.

Contact Center 59

Contact Center 59

VocalCom

MAY 13, 2020

Beter Bed chooses Vocalcom Salesforce Edition Cloud Contact Center Solution. In January 2020, the company chose to replace its existing contact center solution with Vocalcom’s Salesforce Edition solution. Their contact center agents manage mostly inbound, sales and service related enquiries.

contact center solutions 62

contact center solutions Cloud contact Contact Center Inbound sales 62

Jon Arnold

AUGUST 3, 2018

It's been fairly quiet lately on the blog front, as well as my broader activities, and I think summer just might have something to do with that. Until then, I hope you enjoy the current edition. Read what you may into that, and while the content is light, my August newsletter is now out.

Feedback 40

Feedback Contact Center 40

Nuance

DECEMBER 18, 2018

But sometimes […] The post Who’s keeping track of the time and money we burn every day on inefficiencies with PDF editing? Visit Nuance's What's next blog to see the full content. In theory, the screwdriver really was the right tool for the job. appeared first on What’s next. This is a summary.

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ShepHyken

AUGUST 18, 2017

Designing a quality customer satisfaction survey is a process, requiring multiple edits to reach the best version. The post Guest Blog: How to Make your Survey Better than Nordstrom, Lowe’s, and Wal-Mart appeared first on Shep Hyken. Throwing in every question is how NOT to design a survey.

Surveys 203

Surveys Automotive Advertising Enterprise 203

Contact Center Pipeline

MARCH 25, 2020

As I write this blog, I’ve had to go back and edit before I could even submit it to the blog site as the U.S. The COVID-19 pandemic has put the contact center industry in a manner of disarrayed motion the likes of which have never been seen before. government’s Center for Disease Control (CDC) […].

Contact Center 204

Contact Center Interactive Voice Response Chatbots Call Center 204

kommunicate

DECEMBER 10, 2023

It is doing everything from creating images to video editing, writing poems, [.] The post How 4 Companies Transformed with Generative AI Adoption appeared first on Kommunicate Blog. There has been a breakout number of Generative AI tools that have taken the world by storm.

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90

GetFeedback

JULY 14, 2018

A blog survey is simple but powerful way to learn more about your audience. With just a few questions, you can measure reader satisfaction, promote new content, and convert more blog traffic. Here are step-by-step instructions on launching an awesome blog survey in under 30 minutes. Building a Blog Survey. Like/Dislike.

Surveys 74

Surveys Feedback Best practices Metrics 74

Nuance

SEPTEMBER 13, 2018

All the “t”s are crossed, all the “i”s perfectly dotted, but wait – the latest payment terms you expertly negotiated weren’t included. […] The post From paper to PDF: The evolution of the edit appeared first on What’s next. Visit Nuance's What's next blog to see the full content. This is a summary.

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CSM Magazine

APRIL 8, 2024

Through these raffles, participants can access highly sought-after limited editions. This blog post covers unique strategies for mastering sneaker raffles. Thus, you need to identify and follow high-quality sneaker blogs and relevant celebrities on social media and read newsletters.

Education 52

Education Accountability Marketing Personalization 52

Method:CRM

MAY 23, 2023

In this blog, we’ll go over how you can customize your invoices to make them more professional, engaging, and effective. Step 1: Create a new template or edit an existing one To create a new template in QuickBooks Online , follow these steps: Click the gear icon, then select “Custom Form Styles.”

Personalization 97

Personalization Revenue potential Engineering Sales 97

JivoChat

AUGUST 15, 2023

For example, finding the perfect image to illustrate a post on your social media profile or on your blog. That’s necessary to ensure you can count on an experienced team of professionals to assist you in case of any problem with generating the images you want or editing them. Use the Shutterstock edition tools to edit the image.

Enterprise 75

Enterprise Customer Support Accountability Personalization 75

Beyond Philosophy

SEPTEMBER 7, 2015

Post blogs, articles and create white papers that share information on the latest and greatest happening, not just with you and your company, but in your industry. Repurpose content from your blogs and articles. Create daily Google Alerts for any articles, blog posts, or news related to your products and industry.

Advertising 416

Advertising Engineering Consulting Consulting 416

Brad Cleveland Blog

OCTOBER 23, 2019

It’s hard to believe that Contact Center Management on Fast Forward is in its fourth edition. It has been a privilege to be … Continue reading → The post Contact Center Management on Fast Forward – Fourth Edition Now Available appeared first on Brad Cleveland.

Contact Center 26

Contact Center Management Quality management Call Center 26

Nicereply

JANUARY 27, 2022

Welcome to our first edition of Content Pie. Blog tip: 3 Customer Service Skills for Handling Difficult Conversations. Blog tip: 6 Tips for Writing Satisfying Customer Service Responses. Blog tip: How to Answer Customer Complaints to Keep Them Coming Back. Blog tip: What Do Customer Satisfaction Metrics Really Measure?

Average Handle Time 98

Average Handle Time Customer effort Metrics Customer Support 98

ChurnZero

MARCH 10, 2023

After playing around with our new CS AI tool and gathering product tips and tricks from the industry at large, the above is what we produced as an introduction for this blog. It was a team effort (strong prompts and follow-up instructions on our end, quick and accurate copy on CS AI’s end) and included some minor editing tweaks.

Scripts 98

Scripts Accountability Feedback Marketing 98

AWS Machine Learning

FEBRUARY 6, 2024

Solution overview Accenture built an AI-based solution that automatically generates a CTD document in the required format, along with the flexibility for users to review and edit the generated content​. Users then review and edit the documents, where necessary, and submit the same to the central governing bodies.

Government 99

Government APIs industry solution Education 99

kommunicate

JULY 5, 2021

Chat widget & Dashboard Manage tags Now you can edit and rename tags that you have already added to the dashboard. The post Here’s What’s New from June 2021|Kommunicate Product Updates appeared first on Kommunicate Blog. Also updated the existing ones to improve your overall experience with Kommunicate.

Management 93

Management 93

Nicereply

JANUARY 30, 2020

You can not edit the type of existing agents/things or actions. Admin is a role that allows agent to edit all account settings and he/she has access to all analytics data, including payment options. Leader is a role that allows agent to edit only his/her own settings and access all analytics data. Team Member. Restricted.

Management 94

Management Analytics Accountability Feedback 94

ProProfs Blog

JULY 30, 2020

In this blog, let’s discover: . Add a pulse survey at the end of a blog post rather than a generic call to action. If you scroll to the end of this blog, you’ll find an embedded survey example that does just this! Finding the right distribution channel is as important as choosing the right online survey maker.

Surveys 145

Surveys Feedback Marketing Customer Support 145

OctopusTech

JANUARY 23, 2024

In this blog, we will delve into crucial SEO strategies tailored specifically for Magento websites, providing you with a roadmap to enhance your website’s functionality. With both Community and Enterprise editions, businesses can choose a solution that aligns with their specific needs.

Engineering 62

Engineering Enterprise Sales Management 62

LiveChat

MAY 25, 2018

4 years ago, I was given the challenge to write my first article for the LiveChat Blog. For the record, LiveChat Blog had a small audience back then and our job was to get traffic to our blog and make it popular. Decide what to write about on your blog. And that is the main focus of our blog. Can you imagine that?

Inbound sales 66

Inbound sales Marketing Personalization Customer Service 66

JivoChat

FEBRUARY 7, 2023

Other topics covered by this masterclass are the basic elements of grammar, storytelling , writing, and editing. You will discover how to edit your book manuscript and self-publish a book on Amazon too. Workload: 3.5 Besides, it will guide you through finding your personal writing style.

Construction 75

Construction Advertising Engineering Personalization 75

JivoChat

FEBRUARY 9, 2023

How to set up a blog for shorter posts, and how to create these blog posts using Feedly and Youtube. You will learn how to create and monetize a YouTube channel, and record, edit, and publish video content. Blogging your videos for more traffic to your links. Add social sharing buttons to the site.

Marketing 75

Marketing Engineering Sales Analytics 75

COPC

JULY 17, 2018

In our periodic blog series, Ask the Experts, we ask COPC Inc. In this edition of?Ask The post Ask the Experts Blog Series: Implementing Change Management appeared first on COPC Inc. Ask the Experts, we discussed change management with Judi Brenstein, COPC Inc. vice president. So, be sure to celebrate quantifiable success.

Management 40

Management Government Education Call Center 40

ChurnZero

MARCH 10, 2023

After playing around with our new CS AI tool and gathering product tips and tricks from the industry at large, the above is what we produced as an introduction for this blog. It was a team effort (strong prompts and follow-up instructions on our end, quick and accurate copy on CS AI’s end) and included some minor editing tweaks.

Scripts 75

Scripts Accountability Feedback Marketing 75

JivoChat

FEBRUARY 15, 2022

Turn photos into cartoons is a fun way to create different images to post on your social media pages, illustrate blog articles or insert on another part of your website as an element of your design. Access the website, upload the image you want to edit, and make the alterations online, without having to install any software to your PC. .

Accountability 52

Accountability Personalization 52

Brad Cleveland Blog

OCTOBER 23, 2019

It’s hard to believe that Contact Center Management on Fast Forward is in its fourth edition. It is a testimony to the strategic importance of contact centers to organizations of virtually any type. It has been a privilege to be a part of an industry that is dedicated to connecting with customers and helping organizations succeed.

Contact Center 20

Contact Center Management Quality management Call Center 20

Brad Cleveland Blog

OCTOBER 23, 2019

It’s hard to believe that Contact Center Management on Fast Forward is in its fourth edition. It is a testimony to the strategic importance of contact centers to organizations of virtually any type. It has been a privilege to be a part of an industry that is dedicated to connecting with customers and helping organizations succeed.

Contact Center 20

Contact Center Management Quality management Call Center 20

VirtualPBX

FEBRUARY 17, 2022

For today’s excursion, we will be under “SLA BLOG” : Go to the workgroup you want to edit, see the EDIT WORKSPACE menu and click on the REPORTING Tab. Let’s get your SLA set up into a report. When you sign in to your admin, click on your workgroups dropdown menu. Click the arrow down for CALL THRESHOLD.

Best practices 98

Best practices Service level Wait times Metrics 98

ClientSuccess

JANUARY 24, 2023

If you want to see a demo of the ClientSuccess SuccessScore health scoring framework and how it can save you time and headaches and make you grow more accounts, you can request a 30-minute demo here.

Metrics 89

Metrics SaaS Customer advocacy Accountability 89

Nicereply

AUGUST 5, 2021

Here you can edit or delete your tags. More exciting features are coming your way in the near future, so make sure to subscribe to our blog to never miss an update. The post Product News: Rating Tags appeared first on Customer Happiness Blog. Happy tagging!

Feedback 98

Feedback Surveys Accountability Management 98