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As Telemedicine Ramps Up, Hospitals Need to Keep Language Access in Mind

Certified Languages International

As of now, if a patient would like to be seen by his or her provider through videoconferencing technology, the patient must travel to an eligible facility, often called an “originating site.” The aim of the bill is to remove originating site restrictions to include a patient’s home as a coverable location.

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How to Market Customer Experiences in a Time of Isolation

CSM Magazine

So much of marketing now centres on ‘experience’, how do we provide that for our customers, how do we encourage our buyers to invest in the story of our product and how do we encourage them to share that experience, and by extension our product, on their social channels? Firstly, let’s take a closer look at the customer journey.

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As Telemedicine Ramps Up, Hospitals Need to Keep Language Access in Mind

Certified Languages International

As of now, if a patient would like to be seen by his or her provider through videoconferencing technology, the patient must travel to an eligible facility, often called an “originating site.” The aim of the bill is to remove originating site restrictions to include a patient’s home as a coverable location.

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Defining the Gray Area Between Stretch-Fit and Bad-Fit Customers

ChurnZero

And how do you know when you’ve gone too far? How Can Customer Success Better Influence Customer Fit? . Treat your ICP as a living document that changes as your context does. . Your product or service is not going to be right for everyone. And just because you can sell a customer your solution, doesn’t mean you should.

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Progressive Profiling: The Solution to Form Fatigue

GetFeedback

You need the data, but how do you get it without putting people off? In this post, we’ll cover the basics—what progressive profiling is, why it’s beneficial, and how you can make the most of it. It’s also frequently the reason companies cite for missing their revenue targets. What is progressive profiling?

CRM 68
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10 Best Wufoo Alternatives and Competitors

ProProfs Blog

29% of people cite security concerns as one of the main reasons for abandoning online forms, followed by form length (27%). If you’ve been using Wufoo and looking for Wufoo alternatives, then you’ve come to the right place. Using a quiz-like form for collecting information has the potential to triple conversions. What is Wufoo?

Surveys 78
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Customer Service Trends 2018: Creating Effortless Customer-Centric Experiences

Kayako

I’d purchased flights through a popular comparison site only to find double charges in my bank account. Did the comparison site or airline double book me? We predict it’s the technology they choose that will reflect how close they want to get to their customers. This is how we see the breakdown happening.