design 
Beyond Philosophy
NOVEMBER 12, 2020
No matter where you fall on that spectrum, we have some essential considerations for designing your digital experience in the form of 5 rules. The Five Rules for Designing a Great Digital Experience. Design in a digital “nudge.” Design your experience to anticipate your customers’ needs.
OctopusTech
MAY 3, 2024
With so much competition in the ecommerce space, your website’s design and user experience are absolutely crucial for attracting new customers and turning prospects into buyers. A huge part of it comes down to nailing the big and little details of web design and UX optimization. Keep it simple. Final Thought.
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Lumoa
JANUARY 3, 2023
But with great power comes great responsibility – if you’re going to get the results you need to make critical business decisions, it’s important that your survey design is done well! So grab a pen (or electronic notepad) and let’s dive into the world of survey design! . Survey Design Best Practices.
Beyond Philosophy
MARCH 27, 2021
However, these examples also represent critical areas for your Customer Experience design. In this episode, we speak with sound and smell design expert Simon Faure-Field , CEO of Equal Strategy. The post Sound and Smell: The Crucial Missing Aspect in Your CX Design appeared first on CX Consulting. Click here to learn more.
Speaker: Chris Paxton McMillin, President of D3 Training Solutions
To avoid awkward (and sometimes disastrous) learning content, instructional designers must use authentic translation in the right context to ensure optimal results. The common challenges instructional designers and other learning professionals come across when implementing localization. For example, even a simple phrase like “got milk?”
AWS Machine Learning
MARCH 1, 2024
When exploring AWS CCI capabilities with Amazon Lex and Genesys Cloud, you may be unsure of where to start on your bot design journey. To assist those who may be starting with a blank canvas, Amazon Lex provides the Amazon Lex automated chatbot designer. Solution overview The following diagram illustrates the solution architecture.
Beyond Philosophy
APRIL 2, 2021
This underexploited area is why I was so keen to get Simon Faure-Field , CEO of Equal Strategy , an experience design consultancy, on a recent podcast. He shared with us why many Customer Experience design projects overlook sound and smell. The Dulcet Tones of Sound Design for CX. The Dulcet Tones of Sound Design for CX.
Advertiser: ZoomInfo
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Speaker: Errol S. van Engelen, Author, Speaker and Independent Advisor
This webinar is designed for a broad audience including business and technology professionals, as well as managers in the contact center industry. Artificial intelligence, blockchain, 3D printing, the Internet of Things, and drones are some of the emerging technologies that are already transforming our world.
Speaker: Shannon Tipton, Chief Learning Officer, Learning Rebels LLC
Analyze the different use-cases between three different learning reinforcement drip delivery platforms to build into your content designs. After attending this exclusive webinar with Shannon Tipton, you'll be able to: Apply the concept of conversational drip delivery to your current curriculum.
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A survey of 1,000 contact center professionals reveals what it takes to improve agent well-being in a customer-centric era. This report is a must-read for contact center leaders preparing to engage agents and improve customer experience in 2019.
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What does it take to engage agents in this customer-centric era? Download our study of 1,000 contact center agents in the US and UK to find out what major challenges are facing contact center agents today – and what your company can do about it.
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A recent Calabrio research study of more than 1,000 C-Suite executives has revealed leaders are missing a key data stream – voice of the customer data. Download the report to learn how executives can find and use VoC data to make more informed business decisions.
Speaker: Connie Malamed, Founder of Mastering Instructional Design and Publisher of The eLearning Coach
Did you know that the visual design of eLearning content has a big impact on learner success? Well-designed materials can motivate learners, improve comprehension, and assist optimal retention. February 2nd, 2023 at 12:30pm PST, 3:30pm EST, 7:30pm GMT
Speaker: Brian Morin, CMO & Mark Landry, VP of Product at SmartAction
In a world where top businesses are always battling for the best technology, you have to ensure that your virtual agent's design is the best in the competition. But how do you do this? Schematics of successful interactions. How data + business logic keeps virtual agents in their "swim lane".
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