de-de the-impact-of-ai-on-sales-meetings Blog Related Topics 
Avaya
JULY 31, 2019
Artificial intelligence (AI) is considered one of the most important technologies for 2019, particularly within the contact center. New research from Vanson Bourne shows that 99% of organizations are using some form of AI in this area of their organization with the belief that it can transform overall business performance.
Global Response
AUGUST 7, 2023
There’s no business out there who doesn’t want to improve their customer retention and CLV. The secret weapon to improving customer retention and CLV? Your call center. Don’t believe us? First, customer retention rates are always measured based on a specific timeframe, typically monthly, quarterly or annually.
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Avaya
JULY 8, 2019
New research from Vanson Bourne shows that almost all (99%) of organizations are using some form of artificial intelligence (AI) in the contact center. The research found that organizations using AI in the contact center are most likely to be only halfway through their implementation. Top Barriers of Contact Center AI.
Blueship Call Center
FEBRUARY 13, 2023
There often doesn’t appear to be enough time in the day while operating a business. Particularly in small organizations, employees must wear several hats; duties like taking phone calls can easily be neglected. Contact center outsourcing services are used by companies of all kinds to handle their phone lines in several ways.
Solvvy
AUGUST 31, 2022
Using the tips in this blog can help you tailor your strategy, the KPIs you’ll use in addition to the CSAT score, and the best way to measure CSAT for your business, your industry, and your customer base. Satisfaction is closely tied to meeting expectations and preventing disappointment. What is a CSAT Score? CSAT Score Formula.
Branch Mesenger
MARCH 20, 2018
Last week, we hosted our second webinar. We were joined by a very special guest, bestselling author and expert on all things customer service -- Shep Hyken. Shep joined us to talk about some of the following topics and trends that are shaping the world of customer service: The state of customer service in 2018. Taylor Pipes: My name is Taylor pipes.
Pointillist
APRIL 17, 2019
By Steve Offsey Your company is now competing based on customer experience, but you’re only capturing feedback from a quarter of your customers and tracking maybe 1 out of 2500 interactions. Today, the number of customer data analytics tools are overwhelming. Today, the number of customer data analytics tools are overwhelming.
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