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Revation Systems
JANUARY 3, 2018
As the expectation for 24/7/365 convenient mobile communications spreads, call centers are becoming even more mission-critical for customer engagement. As the expectation for 24/7/365 convenient mobile communications spreads, call centers are becoming even more mission-critical for customer engagement. Support Customization.
Cisco - Contact Center
SEPTEMBER 9, 2019
” AI in the Contact Center. ” AI in the Contact Center. The interesting piece, which leading players such as Cisco ( Cognitive Collaboration Solutions ) will be able to turn into an advantage for their Contact Center architecture , is related to the way Google Duplex works.
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Totango
OCTOBER 22, 2020
When operating within a customer-centered economy , maintaining client satisfaction is an absolute necessity—a fact that’s been made all the more true thanks to today’s increasingly digitized business landscape. Indications might include a key contact beginning to show low usage or suddenly becoming unresponsive to emails.
Global Response
AUGUST 7, 2023
Your call center. In this article, we’re breaking down the recent data and future trends to demonstrate why your call center is an essential element in customer retention—and how to use it effectively. There’s no business out there who doesn’t want to improve their customer retention and CLV. Don’t believe us?
Hodusoft
JULY 27, 2022
How to Handle Escalated Calls in Call Center? Dealing with escalated calls is something that even the best call center businesses have to navigate. Handling escalated calls is never the best part of a call center agent’s day. 7 Proven Ways to Tackle Escalated Calls. In fact, 91% of those customers simply leave and never return.
Avaya
JULY 8, 2019
New research from Vanson Bourne shows that almost all (99%) of organizations are using some form of artificial intelligence (AI) in the contact center. The research found that organizations using AI in the contact center are most likely to be only halfway through their implementation. Top Barriers of Contact Center AI.
ViiBE Blog
JANUARY 19, 2022
ViiBE Blog Customer service challenges of remote work Anna Gorina January 19, 2022 Share this article Contents Share this article Contents Before 2020, only a few companies across the globe had remote work best practices in place where they were used to allowing team members to work from home for a certain period of time regularly.
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