de-de improving-customer-experience-with-a-virtual-agent Blog Related Topics 
3CLogic
JANUARY 24, 2024
When a customer contacts your business, what’s their first impression? Are they met by long wait times and low-performing agents? With the American Customer Satisfaction Index making its largest decline in 28 years in 2022 — falling from 77 in 2018 to 73.1 Or is the opposite true?
Uniphore
JANUARY 4, 2022
Self Serve Omnichannel AI-driven intelligent virtual assistant (IVA). Trust Frictionless agent verification. Assist Agent co-pilot with real-time call transcription and AI guidance that automates after call work. Uniphore Collaborates with Cisco to Enable Better Customer Experiences. Case Studies. White Papers.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Nicereply
JANUARY 16, 2023
Every customer service team has to deal with angry customers and haters. Dealing with them is harder than talking to happy and satisfied customers, but these interactions can be valuable—for your company, your team, and for you as an individual. Interacting with people is part and parcel of customer service.
Avaya
JULY 24, 2019
Brands are built on the great experiences that employees deliver to customers, starting with the contact center. As the core of customer experience, it’s crucial that organizations prioritize the engagement their agents need for effectively serving customers. But what does this look like?
Blueship Call Center
FEBRUARY 13, 2023
While answering the phone could seem like a distraction from more crucial operational needs, providing excellent customer service is essential for gaining new clients and keeping existing ones. After all, when customers are deciding which companies to buy from or work with, customer assistance is a crucial factor.
Revation Systems
JANUARY 3, 2018
As consumer obsession with digital devices increases, the use of mobile apps as a means of communication between businesses and their customers will continue to skyrocket. But with this mobile trend comes a new set of standards for businesses to meet and maintain in order to ensure customer satisfaction. Support Customization.
Avaya
JULY 15, 2019
Agent efficiency and service personalization go hand-in-hand. After all, an organization can’t successfully connect with customers if it doesn’t assist those responsible for making the connections. Research suggests the current state of the agent experience is…well, dim. In fact, the No. Sentiment Analysis.
Expert insights. Personalized for you.
64 
Let's personalize your content