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USAN
JUNE 14, 2022
Contact center turnover rates have historically been high. These factors create more opportunities for agents looking to leave the contact center industry. These factors create more opportunities for agents looking to leave the contact center industry. What is causing the increasing agent churn?
Totango
OCTOBER 22, 2020
When operating within a customer-centered economy , maintaining client satisfaction is an absolute necessity—a fact that’s been made all the more true thanks to today’s increasingly digitized business landscape. Indications might include a key contact beginning to show low usage or suddenly becoming unresponsive to emails.
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JustCall
AUGUST 10, 2022
In this blog post, we will discuss how phone numbers in Mexico function, the area codes you need to know & where to put them, how to connect to those numbers, efficient ways to make international phone calls, and, last but not least, how to make these calls at the lowest possible rates, so you can minimize the damage to your pockets.
Avaya
JULY 15, 2019
According to Deloitte, only 9% of large contact centers effectively use desktop analytics and 61% struggle with integrating systems. According to Regalix, 67% of agents use 3-5 different applications during one customer interaction (something that can cost a typical contact center up to $1.57 In fact, the No.
Callminer
MARCH 6, 2020
Managers play an integral role in ensuring high quality customer service, from hiring and training call center agents to monitoring performance, keeping tabs on vital call center metrics and keeping agents motivated every day. Mainly those that gauge the candidate’s capability to deal with customers in the best way possible.
Callminer
MARCH 6, 2020
Managers play an integral role in ensuring high quality customer service, from hiring and training call center agents to monitoring performance, keeping tabs on vital call center metrics and keeping agents motivated every day. Mainly those that gauge the candidate’s capability to deal with customers in the best way possible.
Avaya
JUNE 29, 2017
In our Executive Briefing Center (EBC) you can be awed and amazed, and find something new around every corner. Our partners gain deep confidence in our capabilities. Let me roll out the red carpet to a behind-the-scenes tour of the Avaya Executive Briefing Center. Contact us at ebcjourney@avaya.com or visit Avaya.com/ebc.
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