de-de contact-center-ai-better-customer-experiences Blog Related Topics 
3CLogic
APRIL 10, 2024
A digital-first approach lies at the core of every contact center’s transformation strategy, yet solely relying on digital channels risks damaging your customer service. This is most likely due to a siloed data structure, where engagement data, contact history, and customer records are stored across separate systems.
Uniphore
JANUARY 4, 2022
Conversational AI Platform. Conversational AI. Emotion AI. Conversational AI Platform. Self Serve Omnichannel AI-driven intelligent virtual assistant (IVA). Assist Agent co-pilot with real-time call transcription and AI guidance that automates after call work. U-Self Serve. Case Studies. White Papers.
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3CLogic
JANUARY 24, 2024
When a customer contacts your business, what’s their first impression? With the American Customer Satisfaction Index making its largest decline in 28 years in 2022 — falling from 77 in 2018 to 73.1 in 2022 — dissatisfaction and frequent complaints from customers are rising. Or is the opposite true?
Global Response
AUGUST 7, 2023
There’s no business out there who doesn’t want to improve their customer retention and CLV. The secret weapon to improving customer retention and CLV? Your call center. First, customer retention rates are always measured based on a specific timeframe, typically monthly, quarterly or annually. Don’t believe us?
Avaya
JULY 31, 2019
Artificial intelligence (AI) is considered one of the most important technologies for 2019, particularly within the contact center. New research from Vanson Bourne shows that 99% of organizations are using some form of AI in this area of their organization with the belief that it can transform overall business performance.
Cisco - Contact Center
SEPTEMBER 9, 2019
I would like to share some thoughts pulled together in discussions with developers, customer care system integrators and experts, along one of the many possible journeys to unleash all the power of Artificial Intelligence (AI) into a modern customer care architecture. ” AI in the Contact Center.
Avaya
JULY 15, 2019
After all, an organization can’t successfully connect with customers if it doesn’t assist those responsible for making the connections. Research suggests the current state of the agent experience is…well, dim. The numbers are stacked, but there is a silver lining: contact center AI. In fact, the No.
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