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3CLogic
JANUARY 24, 2024
When a customer contacts your business, what’s their first impression? As organizations are ramping up their digital transformation strategies to meet the immediate and personalized experiences required by today’s customers, it’ s no surprise Conversational AI is emerging as the fastest-growing segment within the contact center space.
Cisco - Contact Center
JANUARY 21, 2020
Artificial Intelligence and Translational Services. The language barrier is undoubtedly and historically adding complexity to international business, and this is especially true when we consider Contact Centers and the high-quality customer experience they have to deliver in business-to-consumer services.
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Avaya
JULY 31, 2019
Artificial intelligence (AI) is considered one of the most important technologies for 2019, particularly within the contact center. But how are companies measuring the effectiveness of their AI rollout? But how are companies measuring the effectiveness of their AI rollout?
Avaya
JULY 8, 2019
New research from Vanson Bourne shows that almost all (99%) of organizations are using some form of artificial intelligence (AI) in the contact center. That’s great, but just how far along are they in their implementation, and how much further do they have to go? Top Barriers of Contact Center AI.
RichCall
SEPTEMBER 13, 2017
With the rise of technology that allows better customer service, customers are becoming more demanding – that’s why to satisfy and retain them, you need to develop your contact center in accordance with the worldwide trends. Contact Center and CX Research and Reports. Contact Center and CX Research and Reports.
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