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Pointillist
APRIL 26, 2018
They have no way to arrive at a single customer view, which is necessary to fully understand each customer and provide her with a personalized experience. This hotel chain now learns about customers’ interests through unified data so that the staff can go the extra mile across all its properties. By Swati Sahai. The result?
3CLogic
JANUARY 24, 2024
As organizations are ramping up their digital transformation strategies to meet the immediate and personalized experiences required by today’s customers, it’ s no surprise Conversational AI is emerging as the fastest-growing segment within the contact center space. in 2022 — dissatisfaction and frequent complaints from customers are rising.
AWS Machine Learning
JULY 10, 2024
Generative AI-powered apps transform business as usual Generative AI democratizes information, gives more people the ability to create and innovate, and provides access to productivity-enhancing assistance that was never available before. That’s why we are investing in a comprehensive generative AI stack.
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