CSM Magazine

FEBRUARY 16, 2024

This post will review several characteristics you should look for to help you choose the best life insurance provider; also, before making a choice, consider going through materials like Review of Zurich Life Insurance. Here’s when research becomes crucial, and you should consider resources like Review of Zurich Life Insurance.

Calibration 52

Calibration Education Customer Care Customer Service 52

CSM Magazine

NOVEMBER 27, 2020

With home-working becoming the norm, a recent webinar, hosted by Insurance Post, asked representatives from Zurich Insurance, Tesco Underwriting, Canopius, and SAS whether they believed traditional contact centres would ever return. Can Tech Keep Customers Close While Colleagues Work Remotely? Waiting times.

Wait times 98

Wait times Chatbots Enterprise Technology 98

TeamSupport

APRIL 15, 2021

Customers are often in need of assistance and expect smooth interactions with the company. Surveys show that 86 percent of customers are willing to pay more for a better customer experience. Surveys show that 86 percent of customers are willing to pay more for a better customer experience. Marketing and Technology.

Omni-channel support 106

Omni-channel support Customer Support Technology B2B 106

CSM Magazine

AUGUST 19, 2021

Reuters Events: Customer Service & Experience 2021 will be returning to the virtual stage on October 5-6th and the event is committed to showcasing the world’s most customer-centric leaders. Reuters Events: Customer Service & Experience 2021 has assembled an unrivalled speaker faculty. Zone President, KraftHeinz.

Chief Customer Officer 40

Chief Customer Officer Customer Service Benchmark Banking 40

CSM Magazine

AUGUST 22, 2019

In an era of rapid automation and technological advances it can be easy to lose track of what customer service really means. As brands we need to ensure we are customer-centric, always putting their needs first and delivering a level of care that is personal and helpful regardless of scale.

Multi-channel support 40

Multi-channel support Customer Service Multichannel Customer centricity 40

Creative Virtual

FEBRUARY 18, 2020

So, for those of you, like me, who hate overblown corporate presentations, here is the miniaturised version: 6 years old, HQ in Zurich with offices in Milan, London, Madrid and Moscow. …but just who on earth are Spitch I hear you say …. Technology – Speech Recognition, A.I., NLP/ NLU, Voice Analytics, Voice Biometrics.

Interactive Voice Response 52

Interactive Voice Response Self service Consulting Consulting 52

ClearAction

JANUARY 4, 2020

CEO’s Guide to Growth through Customer Experience Engagement Lynn Hunsaker. Customer experience engagement is a growth strategy. It’s the aim of Net Promoter Score®, CRM, loyalty programs, experiential marketing and so forth — rallying customers toward purchase volume, referrals and long-term relationships.

Customer Experience 48

Customer Experience Employee engagement Engineering Customer centricity 48