Global Response

FEBRUARY 13, 2022

So what is a multi-channel contact center? As the name suggests, multi-channel contact centers provide customer support for many channels, which could include voice, SMS, email, social media, and web chat, among others. Are multi-channel contact centers worth it?

Multichannel 62

Multichannel Contact Center Multi-channel support Average Handle Time 62

OctopusTech

NOVEMBER 15, 2020

So, with a growing demand for e-games, it is becoming important to get help via Customer Support Services on time. Thus, most of the gaming platforms are hiring Customer Service Outsourcing services for customer support to retain more paying customers. Five Principles of Successful Customer Support.

Customer Support 62

Customer Support outsourcing Multi-channel support Multichannel 62

Comm100

OCTOBER 17, 2023

This article delves deep into the world of customer service automation software, exploring its key benefits, essential features, and the best customer service automation software for your business needs. What is customer service automation software?

Customer Service 76

Customer Service Interactive Voice Response Multi-channel support Multichannel 76

ProProfs Blog

JUNE 26, 2020

It’s not just great communication skills that make a customer support operator great at their job. 62% of customers say that a representative’s knowledge and resourcefulness play a key role in creating a good experience. To help you get started, we’ve prepared a small customer support glossary below.

Customer Service 179

Customer Service APIs Customer Support Feedback 179

JivoChat

NOVEMBER 29, 2021

Help desk software for small businesses can be what you were looking for to help you create a faster and more efficient customer support system, automating tasks and optimizing your teamwork productivity. It will make it easier to track customer interactions, and your agents will find several tools to aid them. . Team Support

Multi-channel support 52

Multi-channel support CRM Metrics Multichannel 52

Netomi

NOVEMBER 8, 2021

Attrition for customer support agents is one of the highest (with turnover rates between 30-40%), which leads to significant hiring, training and onboarding costs. Freshdesk converts requests coming in via email, web, phone, chat, and social into tickets, and unifies ticket resolution across channels. Improved agent experience.

Chatbots 52

Chatbots Enterprise Self service CRM 52

Hodusoft

FEBRUARY 8, 2024

Multi-Channel integration At a time when more and more people are using multiple channels of communication to seek customer support and assistance, it’s prudent to invest in omnichannel (or multi-channel) support.

Contact center software 52

Contact center software Contact Center Multi-channel support Analytics 52