Tenfold - Contact Center Blog

JUNE 22, 2018

The taste of this new class of customers clashes with the traditional mode of service that dominates the finance sector. They have no attachment to legacy systems that banks and finance companies have been holding onto for years, despite the wave of new technologies in business and communications. It’s actually self-service.

Finance 64

Finance Banking Technology Chatbots 64

CSM Magazine

APRIL 24, 2020

The idea of seeing students as customers and employing CRM principles can facilitate organizations to gain a competitive edge in the changing education market. The surprising thing is that most colleges are yet to embrace CRM software, mostly because they do not possess the required knowledge regarding the benefits and use of such systems.

CRM 52

CRM Education Finance Feedback 52

CCNG

NOVEMBER 9, 2021

CRM has long been in the cloud. And once deployed for automation, effective AI investment drives net revenue savings, effectively financing itself. Ten years after we were told that Software is Eating the World, we’re now well aware that The Cloud is Eating the World.

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Contact Center CCNG Contact center software Finance 259

CSM Magazine

MARCH 25, 2024

” BigChange provides customer relationship management (CRM), job scheduling, live tracking, field resource management, job finance, business intelligence in one simple to use and easy to integrate system.

Finance 52

Finance CRM Enterprise Technology 52

Comm100

NOVEMBER 25, 2020

There is a lot of curiosity surrounding the latest technological advancements, and Artificial Intelligence (AI) and Customer Relationship Management (CRM) are no different. AI and CRM are a match made in heaven. But yes, improvements are still required when implementing AI or CRM software. The bottom line: Stronger together.

CRM 52

CRM Customer Service Banking Chatbots 52

Beyond Philosophy

MARCH 25, 2019

At British Telecom (BT), we were buying a CRM system. With the CRM decision in BT, we did not set out to be irrational about it. We had people in to train us all on how to make this decision using this matrix, which was what to look for in a CRM system and how to “score” the presentation for the data we collected on it.

B2B 333

B2B CRM B2C Education 333

Natalie Petouhof

AUGUST 18, 2015

While individuals report it’s the one device they always have with them, the change in mobile commerce and CRM has not grown as fast at most experts expected – at least until now. They are the first CRM solution built specifically for mobile applications. In addition they have added a new Chief Revenue Officer.

CRM 76

CRM Management Engineering Enterprise 76

CSM Magazine

NOVEMBER 15, 2019

Here, we share three simple ways you can implement automation in your CRM sales process. With a good CRM tech, you can define a clear lead scoring strategy which shows you those who qualify and worth pursuing for your business. For this, consider acquiring a CRM tool to help you organize, track, and analyze all your sales information.

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CRM Sales Finance Management 40

CSM Magazine

MARCH 14, 2024

Working with BigChange to get the best from the 6-in-one solution, Green Spark has embraced it fully as its core CRM and management system, with RAMS and job processes being controlled by BigChange and customer sign-offs, via the field-based tablet apps. “BigChange has had a key impact on all aspects of our business.

Management 52

Management CRM Engineering Finance 52

JustCall

OCTOBER 16, 2023

The finance sector today cannot be viewed without thinking of technological intervention first. 3 Pain Points of FinTech User Experience (+ Tips for Improving FinTech Customer Satisfaction) Pain-Point #1: Rising Customer Queries, Lower Agent Head Count The average live chat wait time for customers in the Finance sector is 64.9

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Customer Experience Finance Self service CRM 52

CSM Magazine

JULY 17, 2023

Big-screen graphs and tables provide an instant view of performance, such as job costs, productivity, customer service, and finance. BigChange has launched a series of Analytics Dashboards to display critical business information for field service firms.

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Analytics Finance CRM Engineering 52

CSM Magazine

SEPTEMBER 6, 2023

The portal provides a transparent, easy-to-access and real-time view of all jobs and finances; it’s exactly what their customers want.” customer relationship management (CRM), job scheduling, live tracking, financial management and business intelligence.

Finance 52

Finance Engineering CRM Enterprise 52

CSM Magazine

JUNE 9, 2023

” Prior to implementing BigChange, ASE Autogate tried a number of systems, including a standalone CRM and a generic combined CRM and enterprise resource package. ’ They were also under-supported,” Field continued. .’ ’ They were also under-supported,” Field continued.

Finance 52

Finance Engineering CRM Enterprise 52

CSM Magazine

DECEMBER 15, 2022

The BigChange job management platform, which incorporates customer relationship management (CRM), job scheduling , live tracking , resource management, job finance and business intelligence , has become the core system used by Chicago Glass. The CRM function is paramount to our work, and the ease of use is a big plus point.

Finance 52

Finance CRM Enterprise Management 52

CSM Magazine

APRIL 18, 2024

” DSSL selected the BigChange job management system, which incorporates a mobile workforce app , customer relationship management (CRM), job scheduling , live tracking , financial management , and business intelligence tools in one system, after just one face-to-face demo. “However, we also knew this was long winded.

Management 52

Management Engineering CRM Finance 52

CSM Magazine

MARCH 30, 2022

. “Since implementing BigChange we have achieved many wins that, when we look at the bigger picture, have had a massive impact on the business overall,” commented Dan Ainscough, Operations and Finance Manager at Wirral-based AinsCo Fire and Security. ” About BigChange.

Finance 52

Finance Transportation CRM Benchmark 52

CSM Magazine

AUGUST 7, 2023

Using the BigChange job management system, which incorporates a mobile workforce app , customer relationship management (CRM), job scheduling , live tracking , resource management , job finance and business intelligence , has meant that Crucial has been virtually paper free for more than 6 years.

Engineering 52

Engineering Management Finance CRM 52

Lumoa

FEBRUARY 15, 2021

For example, you probably have integrated your CRM with your helpdesk already to get a better view of your customers so you can be even more efficient when solving their issues. Increased insight actionability Fetching background data such as customer segment, value, or tenure from your CRM systems.

Customer Experience 94

Customer Experience APIs CRM Feedback 94

Hodusoft

OCTOBER 19, 2022

Today, finance contact center software is one of the best ways for financial institutions to keep tabs on their customers and earn their trust. Role of contact center services in financial organizations A finance contact center helps insurance providers, mortgage companies, banks, and other financial institutions connect with their customers.

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Contact center software Contact Center Finance Abandon rate 52

CSM Magazine

JULY 10, 2023

Since rolling out the BigChange job management system, which incorporates a mobile workforce app , customer relationship management (CRM, job scheduling , live tracking , job finance and business intelligence , Hodge Clemco has quickly re-engineered many of its workflows.

Finance 52

Finance Engineering CRM Enterprise 52

CSM Magazine

OCTOBER 2, 2023

It incorporates a mobile workforce app , customer relationship management (CRM), job scheduling , live tracking , financial management and business intelligence. BigChange is an all-in-one job management system that typically replaces a series of separate systems.

Finance 59

Finance CRM Enterprise Technology 59

ChurnZero

JUNE 8, 2022

I am certain that we run ChurnZero’s business using data from no less than two dozen SaaS products: Customer Success platform, CRM, marketing automation, support, finance, HR and more. Finance can forecast renewals better. To a CEO like me, the right approach looks like this: Your sales team sees it in the CRM.

Finance 52

Finance SaaS CRM APIs 52

CSM Magazine

MARCH 19, 2024

BigChange is the complete Job Management system that’s helping field service businesses across the UK to win more work, take control of their operations and deliver winning customer experiences.

Finance 52

Finance Engineering Coaching CRM 52

CSM Magazine

JANUARY 12, 2024

.” Using the BigChange job management system, which incorporates a mobile workforce app , customer relationship management (CRM), job scheduling , live tracking , financial management , and business intelligence tools in one system, Lothian has virtually eliminated paper from its installation and service operation.

Engineering 52

Engineering CRM Finance Enterprise 52

CSM Magazine

OCTOBER 5, 2023

BigChange’s CRM functionality is also helping Blade grow its business. From blocked gutters on a small property to full re-roofing on industrial premises, Blade has the expertise and experience to deliver projects on-time and on budget.

Engineering 59

Engineering CRM Finance Enterprise 59

CSM Magazine

JULY 26, 2022

” Using the BigChange job management platform , which incorporates customer relationship management (CRM), job scheduling , live tracking , field resource management , job finance and business intelligence in one simple to use and easy to integrate platform, Greenskape has transformed its business management.

Finance 59

Finance CRM Education Enterprise 59

CSM Magazine

FEBRUARY 23, 2023

The BigChange job management system, which incorporates customer relationship management (CRM), job scheduling , live tracking , resource management , job finance and business intelligence , in one simple to use and easy to integrate solution has transformed the way Future manages its mobile operation.

Management 52

Management Finance Engineering CRM 52

CSM Magazine

MAY 10, 2023

Qualified Employees Traders should have an educational background in finance or economics to understand the complexities of the forex market. Invest in a CRM System Customer relationship management (CRM) software is essential for forex companies to provide excellent customer service.

Customer Service 52

Customer Service CRM Education Finance 52

CSM Magazine

MARCH 7, 2024

Routine jobs are scheduled in advance allowing for the effective management of the workforce and the incorporation of ad-hoc call-outs and emergency repairs.

Automotive 52

Automotive Engineering CRM Finance 52

CSM Magazine

JANUARY 10, 2023

From small damage repairs to full facade solutions and work packages, Prymo offers a complete surface repair, coatings, restoration and cleaning solution for organisations such as Balfour Beatty, English Heritage and Manchester City Council and has just committed to a 25% growth in its mobile team to drive future expansion plans.

Finance 52

Finance Construction CRM Enterprise 52

CSM Magazine

OCTOBER 19, 2023

BigChange is a cloud-based ‘6 in 1’ solution incorporating a mobile workforce app, customer relationship management (CRM), job scheduling, live tracking, financial management, and business intelligence tools in one system.

Finance 52

Finance CRM Engineering Enterprise 52

CSM Magazine

NOVEMBER 14, 2023

.” EB Gas has now armed all field staff with a mix of mobile phones and tablets in order to access the BigChange job management system, which incorporates a mobile workforce app , customer relationship management (CRM), job scheduling , live tracking , financial management and business intelligence tools, in one system.

Engineering 52

Engineering CRM Finance Accountability 52

CSM Magazine

MARCH 8, 2023

Using the BigChange job management system, which incorporates customer relationship management (CRM), job scheduling , live tracking , resource management , job finance and business intelligence , in one simple to use and easy to integrate solution, NCS has transformed the management of its nationwide team of field engineers.

Finance 52

Finance Engineering CRM Customer centricity 52

CSM Magazine

JULY 4, 2022

VME provides a fully ‘turnkey’ solution, including new installations, modernisation, maintenance, repair and 24/7 call out assistance, for lift and escalators within virtually any setting including commercial, industrial, public sector and residential.

Finance 52

Finance CRM Engineering Enterprise 52

CSM Magazine

NOVEMBER 8, 2022

In many instances, our clients are receiving their post-work completion packs before our engineers even return to base, using the benefit of real time information sharing.”

Finance 52

Finance Engineering CRM Advertising 52

CSM Magazine

SEPTEMBER 21, 2023

. “We have all but eliminated paper from our mobile operation and this has improved the speed with which we can react to changing schedules, the quality of the service we provide to our customers and the efficiency of engineers working on the ground.”

Management 59

Management Engineering CRM Finance 59

CSM Magazine

JUNE 22, 2023

BigChange provides an end-to-end job management system incorporating customer relationship management (CRM), job scheduling, live tracking, mobile app, financial management, and business intelligence. In the first 4 months of use, BigChange customers using the tool have saved over £1.2million; cutting 6.4

Finance 52

Finance CRM Enterprise Management 52