ShepHyken

JANUARY 2, 2024

Plus, Shep shares ten tactics that you must start doing, and ten things you must stop doing if you want to create a customer experience that gets customers to say, “I’ll be back.” And finally, Shep introduces The Super Amazing Show !

Customer Experience 217

Customer Experience B2C B2B Customer centricity 217

CCNG

JUNE 22, 2022

It is about creating a foundation where everyone in your organization feels like they belong and is included in activities no matter where they are located. It means creating equal access to information & people, equal access to roles & responsibilities regardless of time zone or zip code.

CCNG 195

CCNG 195

ShepHyken

JANUARY 25, 2023

I’ll describe it in the form of a question: Do you create an experience that is so good your customers want to remember it with a photograph? Create an experience that customers want to remember and share. I call this creating the Selfie Experience. Here’s an interesting concept. So, here is the goal.

Customer Service 188

Customer Service Personalization 188

ShepHyken

DECEMBER 28, 2022

So, I’ve created a list of simple ways to deliver the experience that everyone wants. They create lasting impressions. . Fast response time creates confidence. . Create a warm human-to-human experience. . The post 23 Ways to Create an Amazing Experience In 2023 appeared first on Shep Hyken. They are people. .

Customer Service 328

Customer Service Personalization Accountability Sales 328

Beyond Philosophy

FEBRUARY 15, 2024

The post How to Create Unbreakable Brand Loyalty through Emotional Connection appeared first on Beyond Philosophy. Talk to Colin about how he can speak ‘in person’ or ‘virtually’ at your conference. Click here. Thanks for reading, we appreciate you! Get access to your free ebook here and why not tell a friend?

Customer emotions 222

Customer emotions Call Center Customer Experience Customer Support 222

ShepHyken

NOVEMBER 27, 2023

Top Takeaways: Businesses use advanced technology like search and generative AI to create better customer experiences. Creating meaningful and personalized customer interactions with the help of AI-powered technology can help brands set themselves apart from the competition.

Customer Experience 240

Customer Experience Self service Chatbots Engineering 240

ShepHyken

FEBRUARY 16, 2022

That expertise creates confidence. . And second, you’re eliminating confusion, which creates clarity and confidence. . Creating an educational experience is a powerful customer experience strategy. The post Make Your Customer Smarter: Create an Educational Experience appeared first on Shep Hyken.

Education 328

Education Sales Customer Service Customer Experience 328

Beyond Philosophy

JUNE 20, 2020

When you go the first time, you see different landmarks for the first time that create time markers. The more time markers you create, the longer the trip feels. On the way back, you do not see them for the first time, so they might not be as notable, creating fewer time markers. Strive to make experiences unique. Be deliberate.

Consulting 335

Consulting Consulting Customer Experience Marketing 335

ShepHyken

OCTOBER 12, 2016

How much clutter do you create for your customer’s email inbox? The post Don’t Create Clutter, Create Trust appeared first on Shep Hyken. How you promote your company, your products and services is a very important part of the customer experience. And, it’s not just email. Follow on Twitter: @Hyken.

Customer Service 334

Customer Service Customer Experience Marketing 334

Beyond Philosophy

OCTOBER 25, 2018

Creating and sustaining a customer-centric culture was the subject of a recent podcast. Hear the rest of the conversation on “ Creating and Sustaining a Customer-centric Culture” on The Intuitive Customer Podcast. The post Why You Must Create and Sustain a Customer-Centric Culture appeared first on. However, it’s worth it.

Customer centricity 614

Customer centricity Customer Experience Consulting Consulting 614

ShepHyken

NOVEMBER 21, 2018

Customer loyalty… This is what companies strive for, to create loyal customers. Be Employee Focused: Focus on creating loyal employees and you’ll create loyal customers. The post Five Ways to Create Customer Loyalty appeared first on Shep Hyken. How do they do it? Don’t keep your differentiator a secret.

Customer Support 326

Customer Support Customer Service Sales Customer Care 326

ShepHyken

JUNE 12, 2023

When you want to create loyalty and an amazing experience, the word you want to hear the customer use is “always” in front of something good. She empowers her team to create customer-centric strategies to help individuals and teams achieve productivity goals. Over-communication is better than no communication.

Customer centricity 156

Customer centricity Sales Customer Service Customer Experience 156

ShepHyken

JANUARY 20, 2021

The post Small Improvements in Customer Service Create Big Wins appeared first on Shep Hyken. For information on The Customer Focus customer service training programs, go to www.thecustomerfocus.com. Follow on Twitter: @Hyken. Copyright © MMXXI, Shep Hyken).

Customer Service 396

Customer Service Journey mapping Customer Experience 396

ShepHyken

SEPTEMBER 23, 2022

She shares five key tips for creating an exceptional experience for customers. Here are five key tips to consider when looking to create an exceptional experience for customers: . By accurately understanding customers and creating an experience they value, businesses can set the bar to the level they need to perform.

Brand ambassadors 200

Brand ambassadors Chatbots Self service Contact Center 200

Beyond Philosophy

MARCH 8, 2019

This episode of our podcast explores How to Create Innovative Service and explains why people feel more loyalty as a result of them. The post How To Create Innovative Service appeared first on. Do you have the proper culture for your front-line employees to deliver Whoa -moments to customers as they see fit in the moment?

Consulting 335

Consulting Consulting Customer Experience Marketing 335

Beyond Philosophy

MAY 17, 2019

Creating a Frictionless Experience. Listen to the podcast in its entirety to learn more about Creating Frictionless Experiences for your Customer Experience. The post Creating a Frictionless Experience appeared first on. I wish that buying process was just a little more complicated!” ” Why?

Consulting 269

Consulting Consulting Customer Experience Marketing 269

ShepHyken

JULY 15, 2022

Delivering much more value than customers asked for is the only way to create the kind of coherence that leads to unfettered loyalty. . Read Shep’s latest Forbes article: Three Lessons To Create A Better Customer Experience. . We want clients to become raving fans so they feel as if they need us as badly as they need their sleep.

Coaching 328

Coaching Customer centricity Accountability Feedback 328

Beyond Philosophy

MAY 5, 2022

Luckily for me, my podcast partner, Professor Ryan Hamilton from Emory University, is an expert in this, so he shared his five rules for creating behavioral experiments in a recent episode that I thought I would share here well. The post 5 Rules for Creating Behavioral Experiments appeared first on CX Consulting.

Metrics 195

Metrics Consulting Consulting Surveys 195

Beyond Philosophy

AUGUST 23, 2019

Listen to the podcast in its entirety to learn more about The Secret of Creating Loyal Customers with your Customer Experience. The post The Secret of Creating Loyal Customers appeared first on. The Intuitive Customer podcasts are designed to explain the psychological concepts behind customer behavior.

Consulting 322

Consulting Consulting Marketing Customer Experience 322

ShepHyken

OCTOBER 18, 2017

It creates confidence, and that can lead to loyalty! The post When Customer Service Creates Customer Validation appeared first on Shep Hyken. Instead, the focus should be on the customer’s level of delight and willingness to want to do business with you the next time they need whatever it is that you sell. Follow on Twitter: @Hyken.

Customer Service 398

Customer Service Metrics Customer Support Customer Experience 398

Callminer

MAY 18, 2022

Delivering great CX might not be the simplest thing to do, but it is well worth the effort. Read this blog to learn a few ways to start improving your customer experience today.

Customer Experience 345

Customer Experience 345

Contact Center Pipeline

FEBRUARY 8, 2023

As we enter 2023, it’s never been clearer that we are living in a world created by a global pandemic. It upended how organizations operate and then accelerated how businesses responded to years of evolving customer behaviors. What we’re seeing already – and will see more of in 2023 – are no longer reactive operational […]

Customer Experience 130

Customer Experience 130

Bill Quiseng

JUNE 14, 2023

In this second week, I give you Principle Two: Create their Experience. To earn customer loyalty, Be the Customer and Create Their Experience. In order to earn customer loyalty, you need to create an experience for each customer. So how do you create your customers’ experience? You are in the Experience business.

Wait times 109

Wait times Personalization Sales Customer Experience 109

Eptica

AUGUST 4, 2022

Date: Friday, August 5, 2022 Author: Pauline Ashenden - Demand Generation Manager Creating a framework for digital transformation. Published on: August 05, 2022. Author: Pauline Ashenden - Demand Generation Manager A lot has been said about the importance of digital transformation in business today, including in customer experience.

Best practices 148

Best practices B2B Management Customer Experience 148

Bill Quiseng

MARCH 15, 2022

When I saw Marc Lore’s (founder of Jet.com) quote that “the values create the value,” I said, “Yes, that’s what I’m looking for.” Culture is a driving force in creating value for customers and for the business. Yes, values do create value. A lack of riverbanks creates estuaries and cloudy waters that are confusing to navigate.

Customer centricity 103

Customer centricity Coaching Employee engagement Consulting 103

SharpenCX

JANUARY 9, 2024

Learn how Sharpen is driving better outcomes by creating contact centers people love. Flip the script on bad customer experiences.

Contact Center 67

Contact Center Scripts Customer Experience Technology 67

AWS Machine Learning

FEBRUARY 6, 2024

This document contains over 100 highly detailed technical reports created during the process of drug research and testing. Manually creating CTDs is incredibly labor-intensive, requiring up to 100,000 hours per year for a typical large pharma company. The tedious process of compiling hundreds of documents is also prone to errors.

Government 102

Government APIs industry solution Education 102

kommunicate

AUGUST 10, 2023

Creating a customer service chatbot using ChatGPT is a great way to materialize your vision of world-class customer service. [.] The post Create A Customer Service Chatbot Using ChatGPT – Code Included appeared first on Kommunicate Blog.

Chatbots 97

Chatbots Customer Service Personalization 97

Toister Performance Solutions

MARCH 30, 2023

Defining objectives Creating a training plan Reinforcing the training Who should deliver the training? I really like to use the Tell, Show, Do approach to create straightforward training. Page 10 of The Service Culture Handbook Toolkit contains a template you can use to create your training plan. That's no problem.

Construction 87

Construction Best practices Personalization Customer Service 87

Cisco - Contact Center

NOVEMBER 8, 2023

You asked us to simplify our tools even more, give you more flexibility, enhance access to APIs and our Technical Assistance Center (TAC), and create opportunities for you… Read more on Cisco Blogs We hear you loud and clear!

APIs 87

APIs Customer Experience 87