contact-centers integrations 
Expivia
FEBRUARY 14, 2024
Guide to Preparing Your Contact Center for AI Integration The integration of Artificial Intelligence (AI) in call centers represents a monumental shift in how customer experiences are delivered. For businesses poised to embark on this transformative journey, the preparation phase is critical.
LiveVox
NOVEMBER 14, 2023
Ready to create a holistic view of your customers and drive better engagement with the LiveVox + Jack Henry™ integration? We’re proud to announce that we’ve joined the Jack Henry™™ Vendor Integration Program (VIP). The […] The post The Power of Integrating Jack Henry™ with LiveVox Contact Center CRM appeared first on LiveVox.
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Upstream Works
OCTOBER 21, 2022
To a large extent, this is due to various types of integrations that pull data from across the organization in support of each customer inquiry. Artificial intelligence (AI) application integrations also have a role to play, especially in extracting specific data points across massive data sets and doing so in real-time.
Contact Center Pipeline
JUNE 1, 2021
If that’s the case, every contact center should be text messaging with customers. The post Texting Takeover: How to Integrate SMS, Whatsapp and Apple Business Chat into Your Contact Center first appeared on Contact Center Pipeline Blog. Compared to phone lines, email […].
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A recent Calabrio research study of more than 1,000 C-Suite executives has revealed leaders are missing a key data stream – voice of the customer data. Download the report to learn how executives can find and use VoC data to make more informed business decisions.
Advantage Communications
SEPTEMBER 9, 2022
If you’re thinking about outsourcing your customer service program in full, or in part, to a contact center, it’s important to have a well-thought-out implementation plan. That’s the only way to ensure a smooth launch and a successful call center integration.
SharpenCX
SEPTEMBER 16, 2021
One way to tackle those inefficiencies is with integrations to your other customer service platforms – like your Zendesk ticketing system. >> When you integrate your call center system with other systems, like Zendesk, you give agents access to vital customer data.
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With the growth of hybrid work models and work from home, one thing is more important than ever: integration. In this whitepaper, you’ll get in-depth insight into how companies are utilizing integrated platforms in their day-to-day operations, and which success metrics they are measuring.
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For years now, contact center admins and supervisors have leveraged bots to improve customer and employee experiences but we are at the beginning of a completely new paradigm regarding increased speed and efficiency. Implementing a modern contact center solution, powered by AI, can give contact centers a competitive advantage.
Speaker: Tom Lewis, CEO of SmartAction
Register now to hear Tom Lewis, CEO of SmartAction, discuss how leading contact centers are leveraging the power of conversational AI through cloud-based virtual agents that automate the call types and chats traditionally handled by live agents. How cloud-based AI automation integrates with every IVR / contact center platform.
Speaker: Jeremy Watkin, Director of Customer Experience at FCR
If you're a contact center leader you've undoubtedly been inundated with sales people trying to get you to hop on the chatbot bandwagon. How to integrate new tools in your support tech stack, and more. But is this the best place to burn our operational calories? January 15th, 2019, 11:00AM PST, 2:00PM EST, 6:00PM GMT
Speaker: Paul Ellis, Contact Center SME & Business Consultant for One You Love Homecare LLC
Engagement integrates their personal goals into their work so they not only bring the quality the contact center requires, but each person feels cared about and cared for in the process — like customers require. Best practices for leaders in the contact center to truly get to know their employees and gain mutual trust.
Speaker: Laura Sikorski, Contact Center Consultant
Your Contact Center today is truly an Interactive Engagement Center and the most customer-focused area in your organization. Your staff requires appropriate tools and integration to all operational functions of your business to satisfy customer needs. How do you retain the human touch in the digital world?
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To find how contact centers are navigating the transition to omnichannel customer service, Calabrio surveyed more than 1,000 marketing and customer experience leaders in the U.S. about their digital customer communication strategies. Read the report to find out what was uncovered.
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If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.
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