Aspect
APRIL 17, 2020
Aspect CEO, Patrick Dennis recently had an opportunity to sit with Frank Bria , host of The SaaS CX Show. They spent roughly 30 minutes discussing CX in the contact center. Finally, Patrick discussed the benefits of an omn ichannel contact center. The final answer might surprise you.
CCNG
NOVEMBER 9, 2021
Hosted contact center software offerings continue to grow in number and sophistication, while legacy players rush to transform their products accordingly. So in a world where every product description ends in “aaS” from SaaS to CCaaS, it only makes sense that AI should follow suit. CRM has long been in the cloud.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
BlueOcean
FEBRUARY 14, 2024
When we are talking to organizations in the sales cycle, we will often hear from SaaS companies that the customer success role is too complex, too critical, too deeply embedded in their internal operations to ever be outsourced. As mentioned, one of our SaaS clients began years ago as a Tier 1 tech support program. Ill-defined KPIs.
Cisco - Contact Center
JANUARY 24, 2023
I am extremely proud that over the past year, Cisco unlocked a new route to market to sell turnkey Software as a Service (SaaS) solutions. It gives me great pleasure to announce that Webex Contact Center, our contact center as a service (CCaaS) solution, has been added to our agency offer. billion by 2027.
CX Global Media
JULY 26, 2017
When it comes to trying to figure out the contact center communications cloud landscape, the fog began to lift for me somewhat at Call Center Week. End Finger Pointing in the Contact Center Communication Cloud Click to Tweet. Sally’s was experiencing a problem with the chat channel in her contact center.
Fonolo
JUNE 13, 2023
Their patience is never shorter than when dealing with your call center. That’s why call-backs have become a contact center essential. If you’re considering a call-back solution for your contact center, here are some things you’ll be glad to know before you decide which product is right for you.
Spearline
APRIL 10, 2022
Until 2009, contact centers and other organizations had to rely on relatives abroad or holidaymakers to call their overseas numbers to make sure they were working and that the line was of sufficient quality to hold a conversation. Please send us a brief message , and we will be in contact with you shortly.
Expert insights. Personalized for you.
128 
Let's personalize your content