JustCall

FEBRUARY 11, 2022

Bagging a sales job is like closing a sales deal. Good news is you can master both getting a sales jobs and making sales pitches. So, if you’re eyeing a new sales role, you’ve come to the right place. In this guide, you’ll learn everything about how to land a high-value sales job.

Sales 52

Sales B2C call center software B2B 52

Cincom

SEPTEMBER 7, 2021

a global supplier of enterprise software solutions, announced today that it has entered into a partnership with enVista , a leading global software, consulting, managed services and automation firm, whereby enVista will sell and supply CPQSync by Cincom , Cincom’s SaaS-based Configure-Price-Quote (CPQ) solution.

Transportation 52

Transportation SaaS Consulting Consulting 52

Cincom

NOVEMBER 5, 2020

Purely CRM consultants help their customers transform their businesses with Microsoft Dynamics 365 CRM. According to Susan Fine, Cincom Director of Channels and North American Sales, “Purely CRM’s expertise in Microsoft Dynamics helps Cincom CPQSync to expand outside of manufacturing.

CRM 52

CRM Finance SaaS Sales 52

ClientSuccess

MARCH 5, 2020

Customer success is one of the most important – and fastest-growing – factors of today’s SaaS business models. More and more companies are looking to customer success teams to help guide their overarching business strategy (even in sales, marketing, and product) and to help manage and cultivate long-term account growth.

SaaS 64

SaaS Finance Benchmark Upselling 64

ChurnZero

JUNE 7, 2019

Jason is an Associate Partner at Customer Imperative , responsible for overseeing the strategic consulting business. Jason works closely with Customer Imperative consulting teams to ensure that clients succeed at gaining, growing and retaining customers. Today, we are going to be showcasing – Jason Conrad.

SaaS 73

SaaS B2B Consulting Consulting 73

ClientSuccess

MARCH 5, 2020

Customer success is one of the most important – and fastest-growing – factors of today’s SaaS business models. More and more companies are looking to customer success teams to help guide their overarching business strategy (even in sales, marketing, and product) and to help manage and cultivate long-term account growth.

SaaS 52

SaaS Finance Benchmark Upselling 52

ChurnZero

MARCH 24, 2023

So many CEOs and CROs are searching for a singular metric to measure performance because they’re used to managing sales teams. Related resource: The crucial nuance behind seven top Customer Success metrics for SaaS companies 2: Should Customer Success own renewal and expansion? What’s your sales motion?

Upselling 98

Upselling Metrics SaaS Sales 98

ChurnZero

MARCH 24, 2023

So many CEOs and CROs are searching for a singular metric to measure performance because they’re used to managing sales teams. Related resource: The crucial nuance behind seven top Customer Success metrics for SaaS companies 2: Should Customer Success own renewal and expansion? What’s your sales motion?

Upselling 97

Upselling Metrics SaaS Sales 97

ChurnZero

JUNE 22, 2021

This course is for: If you work with customers and are interested in the topics of marketing, market research, sales, customer service and strategy this course is for you. Surprisingly, those same SaaS executives routinely make bad decisions simply because they misinterpret their data. Customer Success Leaders (CCOS, VPs, Directors).

SaaS 92

SaaS Consulting Consulting Sales 92

CSM Practice

JULY 29, 2020

It’s about being prescriptive, consulting, and advising your customers about what would be beneficial and helpful to them. It wasn’t just the customer success team that worked to achieve the 100% customer retention, but also the finance and sales teams. I think this is all a new normal for us. How can CSM Practice Help!

Customer retention 59

Customer retention Finance SaaS Accountability 59

SmartKarrot

FEBRUARY 16, 2022

Software as a service or SaaS has been growing as a leading software distribution model. The world of SaaS has simplified software creation and distribution making access easier than before. Leveraging the power of cloud technology, SaaS has re-engineered the way we look at modern technology and software. Aaron Levie.

SaaS 10

SaaS Finance B2B Marketing 10

ChurnZero

MARCH 11, 2020

I wasn’t satisfied that we lost a customer, but I was now armed with valuable new information that would lead to a breakthrough in our sales model. From these discussions, we were able to gain incredible insights into the root causes of customer churn that informed our strategy from marketing and sales through product and service delivery.

Journey mapping 52

Journey mapping Finance SaaS Consulting 52

CSM Practice

JULY 29, 2020

It’s about being prescriptive, consulting, and advising your customers about what would be beneficial and helpful to them. It wasn’t just the customer success team that worked to achieve the 100% customer retention, but also the finance and sales teams. I think this is all a new normal for us. How can CSM Practice Help!

Customer retention 52

Customer retention Finance SaaS Accountability 52

CSM Practice

JULY 29, 2020

It’s about being prescriptive, consulting, and advising your customers about what would be beneficial and helpful to them. It wasn’t just the customer success team that worked to achieve the 100% customer retention, but also the finance and sales teams. I think this is all a new normal for us. How can CSM Practice Help!

Customer retention 52

Customer retention Finance SaaS Accountability 52

DMG Consulting

SEPTEMBER 30, 2021

While the increase between 2019 and 2020 was relatively modest, given the pandemic, maturity of this sector, and migration from a predominantly on-premises sales model to a cloud annual recurring revenue (ARR) model, this performance is good. Cloud/hosted/software-as-a-service (SaaS) revenue increased by an impressive 64.6,

Contact Center 48

Contact Center Marketing contact center workforce Gamification 48

ChurnZero

JANUARY 4, 2019

Whether that’s AI-enabled analysis of customer data to help teams be proactive, in-house virtual assistants that are a resource to support teams as they work with customers or other operational applications, AI will play a larger role in this capacity next year.” – Julia Ahlfeldt, Customer Experience Advisor, Julia Ahlfeldt CX Consulting.

SaaS 73

SaaS Chief Customer Officer Education Consulting 73

SmartKarrot

SEPTEMBER 21, 2021

If you are into SaaS products, you know how demos are a big deal. A good SaaS product demos goes a long way in the purchase decision. Product demos, especially in SaaS, are crucial in decision-making. But, how to give a winning SaaS product demo that wins customers? They require effort and finance to work.

SaaS 10

SaaS B2B Finance Sales 10

JustCall

NOVEMBER 25, 2022

Sales calls are recorded, transcribed, and analyzed using conversation intelligence (CI) software. CI software can scan sales conversations to find keywords and conversational topics, allowing users to instantly jump to particular spots in the recordings of sales calls and further examine insightful data. G2 Reviews: 4.5

Real estate 52

Real estate CRM Coaching Contact Center 52

CustomerSuccessBox

SEPTEMBER 4, 2019

The Accounts/Finance to raise invoices or confirm if the payment has been made. The essence of SaaS applications are that they’re DIY (do it yourself) and meant to be implemented by the business users; hence the initial training is crucial. appeared first on The Customer Success Blog for SaaS | CustomerSuccessBox.

SaaS 78

SaaS Accountability Best practices Finance 78

SmartKarrot

JUNE 16, 2020

A list of Top 8 SaaS Account Management Best Practices to help you grow your existing accounts and increase revenue. #1 This can be done through operational value-adds, support through insights, channel partnerships, technological help through systems integration & business support through special terms and financing. #6

Best practices 10

Best practices SaaS Accountability Management 10

TeamSupport

JULY 27, 2020

This article explores strategies to build stronger B2B post-sale relationships with new customers to create a strong foundation for moving forward even during uncertain economic times, and how to retain current, even long-term customers when the going gets rough. Be readily available for consultations and check-in conversations.

B2B 90

B2B Finance Metrics Customer Support 90

CustomerSuccessBox

JULY 8, 2020

We had Jay Nathan , Founding & Managing Partner, Customer Imperative and Andrew Marks , Founder, President and COO, SuccessHacker speak to Puneet Kataria , Founder & CEO, CustomerSuccessBox about the role of customer success in driving SaaS businesses during a lockdown. Consulting. Can non-payments be a risk? Discounting.

Customer retention 52

Customer retention SaaS Consulting Consulting 52

ChurnZero

JANUARY 4, 2019

Whether that’s AI-enabled analysis of customer data to help teams be proactive, in-house virtual assistants that are a resource to support teams as they work with customers or other operational applications, AI will play a larger role in this capacity next year.” – Julia Ahlfeldt, Customer Experience Advisor, Julia Ahlfeldt CX Consulting.

SaaS 49

SaaS Chief Customer Officer Education Consulting 49

Amity

MAY 6, 2018

Onboarding a new SaaS customer heralds new beginnings and is a time when they are enthusiastic about beginning their customer journey. To get you started, use these tips for SaaS onboarding: DO start With a Plan. Include training options in your onboarding plan as you transition your customer out of the sales process.

SaaS 96

SaaS Self service Sales Finance 96

ChurnZero

MAY 8, 2020

Based on company finances, CEOs and CFOs are determining which roles are necessary and nice-to-have. To explain why Customer Success should be deemed essential, we hosted a webinar with Executive Director Mikael Blasidell from the Customer Success Association and Customer Success Consultant Ed Powers from Service Excellence Partners.

Benchmark 59

Benchmark SaaS Consulting Consulting 59

Callminer

AUGUST 1, 2017

Alex Tebbs is the Co-Founder and Sales Director at VIA , the UK’s largest Hosted Skype for Business solution. Rachel Ivers worked as an Inside Sales Representative for 8z Real Estate for one and a half years. Katherine Dougherty, MaidPro National Sales Center Director, describes herself as being MaidPro born and raised.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

ChurnZero

OCTOBER 1, 2022

Why is it that the need for operations in marketing and sales is never questioned, yet Customer Success isn’t given the same allowance? Even though CSQLs have a lower customer acquisition cost, faster rate of return, and high close-rate, says Tony D’Auria, industry principal at Valuize, a customer lifecycle consultancy.

B2C 97

B2C Upselling B2B Accountability 97

ChurnZero

AUGUST 18, 2020

Q: If a customer requests to not be referenced by your company during the sales process, how do you convince them otherwise? Other times, I’ve seen it as more of a finance and negotiation ploy. Q: Should you ask questions to assess a customer’s capacity during the sales cycle or onboarding?

Sales 98

Sales Feedback SaaS Finance 98

ChurnZero

MARCH 20, 2020

Peppered with nuance, the recipe for the perfect ratio of technical, subject matter, and relationship expertise is not as cut and dried or easily transferable across SaaS as hiring managers may hope. Customer Success software centralizes data from disparate systems like CRM, support, usage, chat, email, NPS, and finance platforms.

Customer centricity 52

Customer centricity SaaS Finance Scripts 52

CSM Practice

JULY 24, 2019

Here are some solutions that you can use to foster a customer-centric mindset across all departments in your SaaS company: 1. Rather than developing products and features to solely boost sales, a customer-focused company would prioritize customer enhancements requests when developing new features or products.

Customer centricity 45

Customer centricity Feedback Finance Upselling 45

Vistio

SEPTEMBER 20, 2021

Yeah, so the journey of my career before being an entrepreneur was in sales. I started as an enterprise telecom sales rep and worked for AT&T, and then CenturyLink, which is now Lumen. Those are different phases and people that need to do be ultimately be integrated and consultant to get those things right. Excellent.

Contact Center 52

Contact Center Technology Finance Average Handle Time 52

ClearAction

MAY 29, 2016

Marketing, sales, and service are typically most in-touch and in-tune with customers, compared to the other business functional areas. Software-as-a-service (SaaS) and other subscription business models were instrumental in Marketing taking on a greater role for customer retention. It all depends on motives and perspective.

Marketing 67

Marketing Customer Experience Chief Customer Officer Calibration 67

Amity

MARCH 8, 2017

I then went on to becoming an enterprise/sales hybrid CSM, and I finally moved into a role that was specifically agency focused. When I started at Sysomos, the Account Management role was fairly general and we did a lot of different things, including supporting customers, sales-related activities, and creating Marketing collateral.

Education 57

Education Enterprise SaaS Analytics 57

PeopleMetrics

JANUARY 25, 2018

As the operational leader for several software-as-a-service ( SaaS ) companies over the past decade, I have been required to put my organizations through security audits that test similar control functions (e.g. System and information security: Monitoring for and alerting on system flaws and vulnerabilities. Sounds daunting, right?

Education 79

Education Government CRM Self service 79

SmartKarrot

AUGUST 3, 2020

Your primary focus will be on engaging with the global SaaS customers in activities that measure and drive satisfaction such as adoption, retention and future growth opportunities. You will apply a consultative approach to identify upsell opportunities and create a fan base amongst clients.

Finance 10

Finance CRM Upselling Accountability 10

ClientSuccess

MARCH 7, 2017

Francoise’s career has been in high tech where it’s often perceived that the sales cycle is simple: a company creates wonderful products, customers use the products, tell their friends who also buy the products, and so on. Who Owns the SaaS Renewal? Drive Value at Every Stage of the Journey. About Francoise and Her Team.

Finance 40

Finance Benchmark SaaS Consulting 40

SmartKarrot

DECEMBER 8, 2022

Client partner is a relatively new position that has opened in the B2B SaaS (Software As A Service) world. This being a challenging position to fill, the applicant must have several years of experience, at least, in similar positions, such as customer service and sales or HR. The responsibilities of a client partner.

Consulting 10

Consulting Consulting Accountability B2B 10