ChurnZero

JANUARY 25, 2024

With technology advancing and customer expectations rising, customer success has become an essential force driving business growth and customer loyalty within the SaaS industry. Skillset 3: Customer-centric consulting While new technology fuels efficiency, the heart of CS remains in understanding and anticipating customer needs.

Education 52

Education Upselling Consulting Consulting 52

ChurnZero

JANUARY 4, 2019

We were curious, so we asked industry thought leaders to take a moment to look forward and share their predictions. In the quest for finding scalable ways to help customers realize more value out of the software they buy, more and more software companies are turning to customer education.

SaaS 73

SaaS Chief Customer Officer Education Consulting 73

SmartKarrot

NOVEMBER 8, 2022

Work with the team leaders to manage ongoing CS activities: onboarding, training, customer support, customer success management, and customer education. Mentor and coach covering both Customer Success practices and processes as well as industry and solution expertise. Apply here: [link]. Apply here: [link]. Apply here: [link].

Coaching 19

Coaching Customer advocacy SaaS Strategic Value 19

ChurnZero

JANUARY 4, 2019

We were curious, so we asked industry thought leaders to take a moment to look forward and share their predictions. One customer success trend I’m seeing is the need to develop more repeatable customer education programs. More and more, customers are seeking out companies that share their values.

SaaS 49

SaaS Chief Customer Officer Education Consulting 49

COPC

SEPTEMBER 3, 2019

re-establishment of industry standards.”. is a globally renowned consulting firm in the service industry, and that the influential COPC CX Standard has provided the industry with guidance and best practices in customer experience measurement and management. “… the technology revolution (e.g., brought to Ant Financial?

industry standards 40

industry standards Enterprise Technology Self service 40

ClearAction

MAY 29, 2016

Customer success managers, predictive analytics , content marketing, and digital marketing can educate customers in the right ways at the right times, from their viewpoint. While great customer service is expected by customers, their primary expectation of value is to have no need to contact the Service organization.

Marketing 67

Marketing Customer Experience Chief Customer Officer Calibration 67

CSM Practice

FEBRUARY 20, 2020

Value; Prove quantitative and strategic value delivered. This can start with education about the value of customer success and its data. Irit is frequently featured in podcasts , books , and industry events as a subject matter expert on customer success operations and strategy. CSM in charge.

Analytics 52

Analytics Customer centricity Metrics Accountability 52