Spearline

JULY 4, 2022

The importance of WebRTC monitoring for enterprises Web Real Time Communications (WebRTC) is transforming the way we communicate online. Fuelled, in part, by the remote communication needs of the Covid-19 pandemic, use of WebRTC solutions has grown significantly in the last few years. What does WebRTC enable?

Enterprise 98

Enterprise APIs Metrics Technology 98

AWS Machine Learning

JANUARY 12, 2023

This process can be cost-prohibitive and difficult to scale, leading many enterprises to only support English for chats. Using human interpreters for translation support is expensive, and infeasible since chats need real-time translation. The following steps set up API Gateway, Lambda, and Amazon Translate resources using the AWS CDK.

Customer Support 77

Customer Support APIs Scripts Enterprise 77

Quiq

DECEMBER 22, 2021

89% of customers would like to use messages to communicate with businesses, reported Twilio. While it has become an essential part of your customer communication strategy, it’s admittedly confusing. It covers: Web chat. Apple Business Chat. Juggling multiple channels of asynchronous communication gets chaotic.

Best practices 52

Best practices Chatbots Interactive Voice Response Wait times 52

JivoChat

JULY 5, 2021

Key features. Easy SEO: Built-in search engine optimization (SEO) features can boost your shop’s rankings and help you reach more customers. You’ll find that BigCommerce has the e-commerce tools needed to let your business thrive with high-performance features and modules. Key Features. Key Features. Key Features.

Advertising 52

Advertising Analytics Sales Enterprise 52