Fonolo

APRIL 2, 2019

So, this week, we put together some video you can queue up and watch. This video is mostly about their WebEx plans, with a bit of call center content, but her energy is really infectious; it’s a joy to watch. This is a 40-minute video but worth the time. I know it can be hard work to keep up with all that reading.

Contact Center 78

Contact Center Customer Service Call Center Enterprise 78

TechSee

AUGUST 31, 2022

Making the leap from engaging with customers and agents via text and voice, to visual and live video is a big step. While COVID introduced technology laggards to Zoom, bringing instant, live video to the mainstream. The right partner will provide customers with the option to schedule a video call for later.

APIs 109

APIs Enterprise Technology Self service 109

JustCall

AUGUST 23, 2022

CPaaS stands for Communication Platform as a Service. It is a cloud-based model of delivery that lets the user add video, messaging, and voice features to their existing software using the APIs. With the help of CPaaS, one can completely customize the existing communication infrastructure. What is CPaaS?

APIs 52

APIs Healthcare Education Transportation 52

JustCall

JANUARY 23, 2024

It looks like regular WhatsApp but is armed with tools to enhance business communication. There’s also a solution for medium and large businesses, which is the WhatsApp Business scalable API. Why Use WhatsApp for Business The WhatsApp Business API is an ideal platform to improve customer experience and reduce pressure on live agents.

APIs 52

APIs Multichannel Chatbots Accountability 52

TechSee

JUNE 29, 2023

Visual communications consistently deliver faster and more efficient service, and higher. Similarly, sending the customer visual guidance requires that this LLM management tool sync with a visual AI that can apply augmented reality guidance overlays on top of the received images or live video and display this information to the user.

Chatbots 202

Chatbots Customer Service Wait times APIs 202

JustCall

JANUARY 23, 2024

Customer service via WhatsApp offers a direct and real-time communication channel. This will save time and ensure consistency in your communication. WhatsApp supports multimedia messages (images, videos, documents, etc.) Encourage your customers to send screenshots or videos of the issues they are facing.

Customer Service 52

Customer Service APIs Customer Support Metrics 52

VirtualPBX

NOVEMBER 23, 2021

Holiday Communications Survival Mode. Small businesses must prepare for the increased volume the holidays bring by maximizing internal and external communication needs in today’s challenging business environment. The next step in this process is taking advantage of video collaboration and text messaging. You’re on Camera.

APIs 98

APIs Call Center 98

AWS Machine Learning

MARCH 25, 2024

Amazon Transcribe can be used for transcription of customer care calls, multiparty conference calls, and voicemail messages, as well as subtitle generation for recorded and live videos, to name just a few examples. Applications must have valid credentials to sign API requests to AWS services.

Best practices 79

Best practices APIs Transportation Personalization 79

JustCall

JANUARY 23, 2024

WhatsApp management software enables businesses to: Simultaneously send pre-drafted messages to WhatsApp users at scale without human intervention Drive in-the-moment communication with customers and improve engagement as well as conversion rates Why Use a WhatsApp Marketing Tool? Can it connect with third-party APIs for added functionality?

Management 52

Management APIs CRM Chatbots 52

AWS Machine Learning

SEPTEMBER 6, 2023

Generative AI is a type of AI that can create new content and ideas, including conversations, stories, images, videos, and music. These SageMaker endpoints are consumed in the Amplify React application through Amazon API Gateway and AWS Lambda functions. For more information, refer to Amazon SageMaker Identity-Based Policy Examples.

Enterprise 93

Enterprise APIs Real estate Construction 93

Spearline

JULY 4, 2022

The importance of WebRTC monitoring for enterprises Web Real Time Communications (WebRTC) is transforming the way we communicate online. Fuelled, in part, by the remote communication needs of the Covid-19 pandemic, use of WebRTC solutions has grown significantly in the last few years. What does WebRTC enable?

Enterprise 98

Enterprise APIs Metrics Technology 98

JustCall

APRIL 12, 2023

Though Skype was an invaluable video communication platform for many businesses, its past popularity has been eclipsed by newer tools designed to address the pain points of today’s virtual workplace. Skype’s features and functionality fall short of the sophisticated communication needs of modern businesses and their workforce.

Enterprise 52

Enterprise APIs Contact Center Feedback 52

NobelBiz

FEBRUARY 23, 2023

Internal and external communication modalities have also changed dramatically, providing a variety of instruments for exchanging information among colleagues as well as with consumers and suppliers. While apps are becoming more cloud-based, corporate telephony has also shifted to UCaaS or Unified communication as a service.

Contact Center 52

Contact Center voip APIs Interactive Voice Response 52

Cisco - Contact Center

JANUARY 10, 2023

Contact Center/Ap Development/Unified Communications Readiness. With expertise in DevOps, Infrastructure-as-Code, cloud, and Software-Defined Infrastructure, Xentaurs turns complex technology into digital solutions that are easy for businesses to consume.

Banking 145

Banking Enterprise APIs Contact Center 145

JivoChat

FEBRUARY 16, 2023

Networking: How to make asynchronous API calls, store and retrieve data from the cloud, and use the JSON format for server communication. The course explains how to fetch data from external and internal JSON files using web APIs, basic mobile application design, and prototyping skills. Workload: 30.5 Workload: 37.5 Workload: 83.5

APIs 75

APIs SaaS Marketing Management 75

CSM Magazine

OCTOBER 1, 2022

New integration enables Zapier customers to connect existing business apps and processes to messaging channels with Sinch’s Conversation API. Sinch’s Conversation API enables businesses to build, enrich and optimize omnichannel interactions with a single integration. About Sinch .

APIs 52

APIs Marketing Sales Technology 52

VirtualPBX

SEPTEMBER 24, 2021

Transform your smartphone or computer into a powerful communication hub capable of HD voice, Business SMS, and Video Conferencing. VirtualPBX is an award-winning VoIP ecosystem with features like HD Voice, SMS, Video, and so much more. VirtualPBX Softphone App.

voip 98

voip Call Logging Telecommunications Call flow 98

JustCall

JANUARY 27, 2023

Dialpad Overview Dialpad is a cloud-based business communications solution and a popular magicJack replacement device. Dialpad supports voice, messaging, and video. Whiteboarding – Use whiteboards during video calls. Real-time analytics – The platform delivers real-time communication and performance analytics.

Interactive Voice Response 52

Interactive Voice Response Call Logging APIs Enterprise 52

JustCall

APRIL 5, 2023

Mitel is a Canadian telecommunications company that provides unified communications solutions for businesses of all sizes and scales. You can use this tool to improve your customer communications drastically. This ensures ease of communication and collaboration. Founded in 1972, it is headquartered in Ottawa, Ontario.

APIs 52

APIs Analytics Enterprise Feedback 52

NobelBiz

FEBRUARY 23, 2023

Communication is at the center of today’s business world, as well as a critical differentiator in this dynamic and competitive market, which has been altered by the epidemic. Real-time communication has become a way of living thanks to the arrival of broadband Internet and a growing generation of know-hows. What exactly is a CPaaS?

Telecommunications 52

Telecommunications APIs Contact center software Contact Center 52

NobelBiz

FEBRUARY 23, 2023

Communication is at the center of today’s business world, as well as a critical differentiator in this dynamic and competitive market, which has been altered by the epidemic. Real-time communication has become a way of living thanks to the arrival of broadband Internet and a growing generation of know-hows. What exactly is a CPaaS?

Telecommunications 52

Telecommunications APIs Contact center software Contact Center 52

JustCall

AUGUST 12, 2022

Contact Center as a Service (CCaaS) and Communications Platform as a Service (CPaas) are innovations that have arisen over the past two decades. Organizations, therefore, need the capacity to redesign and refresh their communication plan and strategies rapidly. Meaning of CPaaS. Meaning of CCaaS. Compatibility difference.

APIs 52

APIs Contact center software Contact Center Enterprise 52

Cisco - Contact Center

FEBRUARY 19, 2021

They want support on their own terms on any mode of communication. Communications Platform-as-a-Service ( CPaaS) infrastructure to enable customization of communications via APIs. In addition to API access, the platform allows for the automation and orchestration of customer interaction workflows. What’s Next?

Customer Experience 122

Customer Experience Contact Center APIs contact center solutions 122

VirtualPBX

FEBRUARY 16, 2021

Stay tuned in the next couple weeks for updates related to management of video and calling groups with our softphone that runs on Android and iOS mobile devices and on Mac and Windows computers. With every call you make or receive, digital information passes through some part of the VirtualPBX API. A Quick Softphone Mention.

APIs 98

APIs voip CRM Accountability 98

JustCall

AUGUST 24, 2022

If your company is looking for a unified communication solution, then uCaaS or Unified Communications as a Service can be a good option. A unified communications platform helps integrate multiple communication channels in software or apps. This includes voice, video, messaging, voice mail, file sharing, etc.

Interactive Voice Response 52

Interactive Voice Response voip APIs Analytics 52

JustCall

APRIL 9, 2024

> Nextiva: It streamlines communication and offers personalized interactions with AI features. > GoTo Connect: A cloud-based app with call routing and video conferencing capabilities. > > GoTo Connect: A cloud-based app with call routing and video conferencing capabilities. > On-screen scripts for live calls.

voip 40

voip Sales Scripts CRM 40

JustCall

DECEMBER 23, 2022

Business texting – SMS with a high open rate turns out to be a very lucrative communication medium. JustCall is best-suited for: JustCall can be used by enterprises of all sizes (small, mid, and large) and is perfect for a business looking to implement an all-in-one customer communication platform. RingCentral. Microsoft Teams.

voip 52

voip APIs CRM Enterprise 52

Spearline

JULY 21, 2022

Many view WebRTC as the new solution to all of our existing real-time communication problems. And testingRTC offers multiple ways to export these metrics, from direct collection from webhooks, to downloading results in CSV format using the REST API. You can check framerate information for video here too. Happy days!

Scripts 98

Scripts APIs Metrics Analytics 98

AWS Machine Learning

NOVEMBER 22, 2022

Enterprises often need to communicate effectively to a large base of customers, partners, and stakeholders across several different languages. Using Amazon API Gateway , these features are exposed as one simple /translate API. Therefore, another API /customterm is exposed. API Gateway validates the API key.

APIs 70

APIs Enterprise Accountability industry standards 70

CSM Magazine

AUGUST 23, 2023

Sendbird, the communications API platform powering 4,000 apps and 300 Million monthly users, today announced that its enterprise Salesforce Connector has entered general availability (GA), delivering efficiency-driving enhancements for customer service teams.

APIs 52

APIs Chatbots Customer retention Enterprise 52

ConvergeOne

JUNE 7, 2022

The term “Communication Platform as a Service” can mislead you into thinking it is a very broad and inclusive term. At its most basic level, CPaaS is an API-based model for accessing carrier services and media processing resources associated with those carrier services. APIs are Like Legos. APIs are like Legos.

APIs 79

APIs Transportation voip Contact Center 79

Hodusoft

JANUARY 13, 2022

With the rise in hybrid work, VoIP (Voice over Internet Protocol) is the most favored business communication solution. . No matter how many extensions you’ve got, where your employees are located, or what devices they are using, the essential VoIP communication products are the lifeblood of businesses now. SIP Trunk Technology .

voip 52

voip Contact center software APIs Cloud contact 52

aircall

SEPTEMBER 12, 2022

100+ Integrations and API access. Access to API developer support. At Aircall, we offer a free 7-day trial so you can why 13,000+ global customers trust us with their business communication needs. . Check out our developer portal for more info on our open API. Essentials, starting at $30 per month. & Canada*.

voip 62

voip APIs Interactive Voice Response Analytics 62

aircall

AUGUST 18, 2022

Most of our internal APIs are REST , but we are introducing GraphQL APIs for our client applications with great results. . GSuite, Slack, and Zoom are our communication tools. Some teams use Loom for asynchronous video communication, while others use Miro , LucidCharts , or Draw.io Infrastructure and Monitoring.

SaaS 62

SaaS Engineering APIs Management 62

JustCall

APRIL 5, 2023

JustCall Best-suited for: JustCall can be used by enterprises of all sizes (small, mid, and large) and is perfect for a business looking to implement an all-in-one customer communication platform. Five9 Overview Five9 is a virtual call center with customer engagement functions like voice calls, email, chat, social, SMS, video, and so on.

voip 52

voip Interactive Voice Response APIs Contact Center 52

VirtualPBX

JULY 7, 2022

Now offered at $16/month or $18/month annually, the entry-level Flex Plan is still the perfect product for hybrid workers or entrepreneurs, now adding better-than-basic features , including SMS, Video, Ring Groups, and Call Recording with 250 GB of storage and more. Your success is our success, so let’s get started.

voip 98

voip Call Logging Call flow APIs 98

aircall

DECEMBER 1, 2022

These customer expectations are growing in line with increasing competition, resulting in heightened pressure for customer support teams to impress and retain customers using innovative communication methods. Using WhatsApp for customer communication. What is WhatsApp? See Aircall’s integration with Kommo here. Salesforce.

APIs 117

APIs Customer Support Wait times Chatbots 117