JustCall

JANUARY 23, 2024

We’ve all used or known regular WhatsApp as the platform for sending messages and calling our loved ones. WhatsApp Business is a similar platform specifically designed for commercial use. It looks like regular WhatsApp but is armed with tools to enhance business communication. WhatsApp for Business: What Is It?

APIs 52

APIs Multichannel Chatbots Accountability 52

JustCall

JANUARY 23, 2024

A customer service platform is the cornerstone for providing a great customer experience. But, it’s more practical to adopt platforms that your customers already prefer. The app’s prevalence across the globe makes it an ideal platform for reaching out to customers. billion unique users globally.

Customer Service 52

Customer Service APIs Customer Support Metrics 52

JustCall

SEPTEMBER 29, 2023

Deep Dive into JustCall’s Copper Integration JustCall’s integration with Copper is more than just an integration; it’s a comprehensive communication solution. JustCall’s Copper integration offers seamless communication with click-to-call and click-to-message features for effortless contact management.

APIs 52

APIs CRM Accountability Management 52

JustCall

APRIL 3, 2024

To help you find the right fit, let us look at 10 of the top auto dialer platforms. This decreases manual data entry and enables direct calling from your CRM through click-to-call features (as offered by platforms such as JustCall). Nextiva is a business communications tool with auto dialing features for efficient outreach.

Sales 52

Sales CRM Scripts APIs 52

JustCall

JANUARY 23, 2024

With aspects like multichannel support and varied products and services into account, businesses need a streamlined platform to reach customers and address their needs on time. The WhatsApp ticketing system tool allows sales and customer support teams to register, process, manage, and track customer requests through the WhatsApp platform.

APIs 52

APIs Chatbots Multichannel Accountability 52

JustCall

AUGUST 23, 2022

CPaaS stands for Communication Platform as a Service. It is a cloud-based model of delivery that lets the user add video, messaging, and voice features to their existing software using the APIs. With the help of CPaaS, one can completely customize the existing communication infrastructure. What is CPaaS?

APIs 52

APIs Healthcare Education Transportation 52

JustCall

JANUARY 23, 2024

Moreover, users tend to open the app 23-25x a day: If you want to reach customers instantly and effectively, you need to leverage a WhatsApp marketing platform. What to Look for in a WhatsApp Marketing Platform? Compliance and Security Does it adhere to WhatsApp’s Business API guidelines? Let’s go!

Management 52

Management APIs CRM Chatbots 52

JivoChat

AUGUST 7, 2023

From a sole email marketing platform, this software-as-a-service (SaaS) business now offers a complete customer relationship management (CRM) suite. Each one is related to the solutions developed by the platform to improve customer relationships, and increase sales. Then, monitor the delivery and conversion rates.

APIs 75

APIs Sales Analytics CRM 75

Comm100

NOVEMBER 15, 2022

On the one hand, CCaaS providers could look to build their own digital platform, with high upfront costs and long time to market. On the other hand, they could partner with a digital communications platform like Comm100 and begin providing a complete omnichannel offering to their customers in weeks. Lower upfront costs.

APIs 74

APIs Chatbots Customer retention Analytics 74

TechSee

AUGUST 31, 2022

For example, strong platform integrations into your existing stack should make it easier for team members to use visual, AR and more – without needing to think about. How does your platform remove user friction, and promote adoption? Platform vs Point Solution. Ask about their training and certification programs.

APIs 109

APIs Enterprise Technology Self service 109

NobelBiz

MAY 25, 2023

If so, it’s crucial to find the right call center software vendor that integrates with a customer data platform (CDP). Understanding Customer Data Platforms (CDPs) Although similar tools existed in the past, the term Customer Data Platform was first used in 2010. Since then, the CDP market has grown rapidly.

call center software 98

call center software Call Center APIs Contact Center 98

CSM Magazine

OCTOBER 31, 2023

Effective communication with customers, partners, and within teams hinges on a reliable phone system. Leveraging Modern Technologies: The Role of Phone Validation API As businesses grow and evolve, their communication needs change, requiring more advanced features and functionalities from their phone systems.

APIs 52

APIs CRM Technology Customer Experience 52

JustCall

JANUARY 29, 2024

And, let’s not ignore the budget factor; getting the best bang for your buck is a smart move when your business’s communication hub is in question. JustCall vs Convoso: Quick peek into the powerhouses Convoso offers one of the best dialer platforms. Convoso is a customer engagement platform focused on outbound lead gen.

Sales 52

Sales Abandon rate APIs CRM 52

ShepHyken

JULY 22, 2022

The deal is that customers are unwilling to waste their precious time on web platforms that are down because their standards and expectations are high. A status page is a tool to communicate incidents that happened in the backend of the web platform. What Is a Status Page? . At the core, it is just a regular HTML/CSS web page.

Customer Experience 179

Customer Experience APIs Customer Service Management 179

JustCall

JANUARY 23, 2024

billion active unique users worldwide, making it one of the most widely used instant messaging platforms. But is it purely for personal communication? WhatsApp has also emerged as a popular tool for business communication. The best part – it now allows you to add team members to manage communication seamlessly in teams.

APIs 52

APIs Accountability Chatbots Enterprise 52

Comm100

NOVEMBER 8, 2023

Enter the era of AI-assisted communications, live chat, omnichannel support, voice bots, and much more. The Rise of AI-Assisted Communication Modern gaming companies are viewing support not just as a solution center, but as a cornerstone of the player experience. Historically, the tools of the trade have been emails and phone support.

Brand ambassadors 52

Brand ambassadors APIs Chatbots Technology 52

Cisco - Contact Center

DECEMBER 17, 2020

Today’s consumers love messaging as a preferred way of communicating with each other. They now expect that same ease when communicating with businesses. In addition to making it easier for consumers to message support, the new platform makes it easy for agents to message back and track those communications across channels.

Customer Experience 131

Customer Experience Contact Center APIs Analytics 131

JivoChat

APRIL 7, 2022

Shoplazza , known as the global leading SaaS Shopping Cart pioneer, is thrilled to announce the birth of this new partnership between the two rapidly growing technology platforms to streamline the resources for better serving the global eCommerce community. .

Customer Experience 75

Customer Experience APIs industry standards SaaS 75

CSM Magazine

OCTOBER 1, 2022

New integration enables Zapier customers to connect existing business apps and processes to messaging channels with Sinch’s Conversation API. Sinch’s Conversation API enables businesses to build, enrich and optimize omnichannel interactions with a single integration. About Sinch .

APIs 52

APIs Marketing Sales Technology 52

aircall

DECEMBER 1, 2022

These customer expectations are growing in line with increasing competition, resulting in heightened pressure for customer support teams to impress and retain customers using innovative communication methods. Using WhatsApp for customer communication. What is WhatsApp? million monthly active WhatsApp users.

APIs 117

APIs Customer Support Wait times Chatbots 117

CSM Magazine

SEPTEMBER 21, 2023

Cirrus, the leading contact centre solutions provider, today announces an upgrade to its revolutionary contact centre platform, and it’s set to transform customer service. With a focus on leveraging generative AI and the smooth integration of cutting-edge technologies, Cirrus brings essential tools into one single platform.

APIs 59

APIs Scripts Interactive Voice Response CRM 59

ConvergeOne

JUNE 7, 2022

The term “Communication Platform as a Service” can mislead you into thinking it is a very broad and inclusive term. At its most basic level, CPaaS is an API-based model for accessing carrier services and media processing resources associated with those carrier services. APIs are Like Legos. APIs are like Legos.

APIs 79

APIs Transportation voip Contact Center 79

JustCall

AUGUST 12, 2022

Contact Center as a Service (CCaaS) and Communications Platform as a Service (CPaas) are innovations that have arisen over the past two decades. Organizations, therefore, need the capacity to redesign and refresh their communication plan and strategies rapidly. Meaning of CPaaS. Meaning of CCaaS. Business domain difference.

APIs 52

APIs Contact center software Contact Center Enterprise 52

AWS Machine Learning

OCTOBER 27, 2023

Enterprises are using generative AI specifically to power their marketing efforts through emails, push notifications, and other outbound communication channels. However, generative AI alone isn’t enough to deliver engaging customer communication. How exactly do Amazon Personalize and Amazon Bedrock work together to achieve this?

Personalization 85

Personalization Marketing APIs Entertainment 85

NobelBiz

APRIL 16, 2024

Customers today expect businesses to meet them on their preferred platforms and provide a seamless experience throughout their journey. Exceed Customer Expectations: Meeting customers on their preferred platforms and providing consistent service at every touchpoint helps in surpassing their expectations, fostering loyalty and advocacy.

Contact Center 52

Contact Center CRM Call Center Best practices 52

VirtualPBX

DECEMBER 7, 2021

There are a few ways to go from a precarious tightrope journey to an easy cakewalk to amp up your communication techniques. Managing customer communication often starts with ‘when’ and ‘how’ your employees receive calls. How You Doin’? Making it Snappy. Zap that Holiday Cheer.

Interactive Voice Response 98

Interactive Voice Response APIs Customer Experience Management 98

Babelforce

OCTOBER 3, 2023

Cool Vendor™ Acknowledges Innovative, Impactful, and Intriguing Brands Berlin-based customer experience (CX) platform babelforce is thrilled to announce their recognition as a Gartner Cool Vendor 2023 in the Gartner Cool Vendors in Composable Customer Engagement Platforms report. and/or its affiliates in the U.S.

APIs 52

APIs Enterprise Customer Experience Technology 52

CSM Magazine

AUGUST 23, 2023

Sendbird, the communications API platform powering 4,000 apps and 300 Million monthly users, today announced that its enterprise Salesforce Connector has entered general availability (GA), delivering efficiency-driving enhancements for customer service teams.

APIs 52

APIs Chatbots Customer retention Enterprise 52

Quality Contact Solutions

MAY 5, 2022

Do you provide your customers the ability to communicate via phone, email, text, and chat? Omnichannel looks to take the various communication channels to the highest level by creating synergy amongst the systems. If you said yes, that’s awesome, but does that mean you have completed your omnichannel strategy? The answer is no.

outsourcing 98

outsourcing APIs CRM Call Center 98

AWS Machine Learning

OCTOBER 24, 2023

T-Mobile already had their voicemail system connected to AWS through a private AWS Direct Connect link and was using the Amazon Transcribe API to get transcriptions. This new capability helps to break language barriers by making it easier for speakers of different languages to communicate. Alex Bulatkin is a solutions architect at AWS.

APIs 88

APIs Engineering Metrics Technology 88

VirtualPBX

NOVEMBER 23, 2021

Holiday Communications Survival Mode. Small businesses must prepare for the increased volume the holidays bring by maximizing internal and external communication needs in today’s challenging business environment. From the website to phones to texting, connecting is even more essential than ever to succeed.

APIs 98

APIs Call Center 98

VirtualPBX

FEBRUARY 16, 2021

We will soon upgrade the platform that runs our VirtualPBX Phone Plans , which we call Dash, to version 5.0. With every call you make or receive, digital information passes through some part of the VirtualPBX API. The API lets use handle call information and pass it to your devices. The move to Dash 5.0

APIs 98

APIs voip CRM Accountability 98

JustCall

JANUARY 29, 2024

Advanced platform features: The dialer you bring in comes as part of wider platform features. In comparison, Kixie only offers limited platform features. more expensive than JustCall’s, despite offering fewer features both in the sales dialer and the overall platform. Kixie gets the basics right but falls short here.

Sales 52

Sales APIs Analytics Abandon rate 52

Comm100

DECEMBER 12, 2023

.” – Forrester, Retailers are Reaping the Rewards of Omnichannel Commerce A key customer support trend in 2024 and beyond will be omnichannel communication. However, disconnected channels create disconnected communication. They can gain even more information by integrating key systems, such as CRMs and shopping cart platforms.

Customer Service 78

Customer Service Chatbots APIs Government 78

Cisco - Contact Center

FEBRUARY 19, 2021

They want support on their own terms on any mode of communication. A Single, Connected Customer Journey Requires a Single Technology Platform. This comprehensive platform gives organizations the ability to provide high quality experiences that customers expect.

Customer Experience 122

Customer Experience Contact Center APIs contact center solutions 122

NobelBiz

FEBRUARY 23, 2023

Communication is at the center of today’s business world, as well as a critical differentiator in this dynamic and competitive market, which has been altered by the epidemic. Real-time communication has become a way of living thanks to the arrival of broadband Internet and a growing generation of know-hows. What exactly is a CPaaS?

Telecommunications 52

Telecommunications APIs Contact center software Contact Center 52

NobelBiz

FEBRUARY 23, 2023

Communication is at the center of today’s business world, as well as a critical differentiator in this dynamic and competitive market, which has been altered by the epidemic. Real-time communication has become a way of living thanks to the arrival of broadband Internet and a growing generation of know-hows. What exactly is a CPaaS?

Telecommunications 52

Telecommunications APIs Contact center software Contact Center 52