Provide live agent assistance for your chatbot users with Amazon Lex and Talkdesk cloud contact center
AWS Machine Learning
MARCH 29, 2024
Amazon Lex provides advanced conversational artificial intelligence (AI) capabilities to enable self-service support for your organization’s contact center. If the request to the Talkdesk API is successful, a Talkdesk conversation ID is returned to Amazon Lex. The payload includes the conversation ID of the active conversation.
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