collaborate 
CX Global Media
FEBRUARY 8, 2021
Being a collaborative leader does not begin with your customers. The post How to Be a Collaborative Leader and Transform Your Team Collaboration appeared first on Customer Experience Strategy and Tactics. It begins with the team you work with. In customer experience, working with customers means.
Cisco - Contact Center
MARCH 29, 2024
It was a fantastic opportunity to connect with customers and partners as we unveiled a series of groundbreaking collaboration… Read more on Cisco Blogs What an action-packed week we have had at Enterprise Connect!
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Contact Center Pipeline
MARCH 16, 2021
For decades, people have used the term “collaboration” to mean many things—from sharing intelligence and resources with allied nations during wars and peacekeeping missions, to gathering small teams in collab office spaces for networking and brainstorming sessions. Within hours and days, millions of […].
Totango
FEBRUARY 23, 2024
From the key responsibilities of each role to activating and deploying the flywheel to the most important metrics to measure, Karen discusses all the hottest topics about this compelling collaboration. Here are three key takeaways from the podcast.
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Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout. Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform.
TechSee
JANUARY 14, 2020
Harnessing the Power of Collaboration Through AI. These efficiencies have certainly driven operational improvements, but data from Deloitte demonstrates that the real advantage of AI is yet to be fully realized: providing the ability to harness the power of collaboration between the human agent and the machine.
Cisco - Contact Center
JULY 21, 2023
Cisco recognizes the importance of collaborative innovation with partners,… Read more on Cisco Blogs In today’s rapidly evolving market, companies are increasingly leveraging technology to create business value and agility.
Speaker: Colin Taylor, CEO & Chief Chaos Officer at The Taylor Reach Group, Inc
The aim of a script has always been to assist and help the agent, and technology has enabled many agent assist capabilities, such as real-time sentiment analysis and collaborative or dynamic scripting. Collaborative scripting can improve CX and agent performance. Agent assist technologies can support the agent.
Advertiser: Vanilla Forums
In collaboration with the Community Roundtable, we have provided you with a comprehensive summary of The State of Community Management 2020, including an assessment of three key findings: Advanced Communities Create Generative Value.
Speaker: Beth Vanderkolk, Lindsay Olson, & Amanda Peterson, The MURAL Community Team
Not only has the community offered a brilliantly collaborative space to MURAL customers, it has garnered excellent product feedback and ideation and has, in such a short time, proven itself a community worth emulating. MURAL came to Vanilla just 4 months ago and together, we worked with them to build their thriving community from scratch.
Speaker: Kate Nasser, The People Skills Coach™
Contact center agents are people and people can grow on their own BUT great collaborative coaching truly guides agents to connect authentically to customers better and better each time. Great collaborative coaching awakens and guides an agent’s ability and choices with customers in a wide range of situations.
Speaker: Paul Weald, Contact Center Innovator
Embrace automation, collaborate with new technology, and watch how you thrive! No matter what industry you're in - healthcare, customer service, sales, and more - it’s easier than you think to reduce wait times, monitor sentiment, and provide enhanced self-service options for all of your users.
Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions
💢 Do you find yourself stuck in never-ending review cycles? Are you wondering if your Subject Matter Expert actually got that last review request? Are you having trouble trying to decipher impractical or conflicting feedback?
Advertiser: Vanilla Forums
Find out how collaboration can enhance the customer experience and drive business growth. Centering a business around the customer is critical for accelerated growth and customer-centricity requires a strong CCO and CMO alliance. When they work together, the CMO and CCO can build better customer experience, satisfaction, and retention.
Advertiser: The Office Gurus
With this eBook you will learn about: Collaboration, Training, and Technology. Contact center outsourcing clients want guaranteed business continuity and security that is out of reach for BPO providers that are either pure play brick-and-mortar or work-at-home providers. Dispersed Teams and Leadership. Future-Proof Recruitment and Engagement.
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