Tethr

FEBRUARY 21, 2019

We are very excited to announce the general availability of Conditional Categories – a new, powerful capability within the Tethr platform that enables innovative enterprises to gain deeper contextual understanding of the complex interactions happening with their customers. Click here to request a demo!

Engineering 49

Engineering Enterprise Customer effort Sales 49

AWS Machine Learning

APRIL 5, 2024

Amazon Rekognition makes it easy to add image and video analysis to your applications. It’s based on the same proven, highly scalable, deep learning technology developed by Amazon’s computer vision scientists to analyze billions of images and videos daily. You also receive a confidence score for each label category.

APIs 107

APIs Advertising Enterprise Technology 107

Quadient

JANUARY 21, 2022

How insurers can user personalized video to improve customer experience. While text-based communications will always play a role in your customer strategy, personalized videos are showing promise in driving engagement and customer satisfaction while keeping insurers compliant. Product line category. Andrea Haughton. Experience.

Personalization 52

Personalization Customer Experience Customer centricity Journey mapping 52

Toister Performance Solutions

SEPTEMBER 4, 2018

The New Training Video Many years later, I now have the chance to share some of my favorite techniques in my new LinkedIn Learning training video. The new course marks the release of my 19th training video. These techniques don't work 100% of the time, but I noticed I received good service more often.

Customer Service 76

Customer Service Accountability 76

AWS Machine Learning

NOVEMBER 17, 2023

Amazon Interactive Video Service (Amazon IVS) is a managed live streaming solution that is designed to provide a quick and straightforward setup to let you build interactive video experiences and handles interactive video content from ingestion to delivery. This process involves the utilization of both ML and non-ML algorithms.

APIs 90

APIs Engineering Advertising Accountability 90

Beyond Philosophy

SEPTEMBER 14, 2023

Personalized Customer Journeys: Kihlstrom says this AI doubles down on all the above categories. This AI category also automates internal processes and generates personalized content for that customer along their journey. However, the other categories are types of automation that we almost take for granted now.

Self service 221

Self service Analytics Personalization Consulting 221

Eptica

FEBRUARY 14, 2022

You might also be interested in these posts: Why so many contact centres are turning to Microsoft Teams (Video). Categorie(s): Trends & Markets Best Practice The pandemic has fast-tracked digital into every aspect of our lives, meaning companies that aren’t reshaping their CX approach are going to get left behind.

Customer Experience 133

Customer Experience Best practices Self service Marketing 133

TechSee

MARCH 16, 2023

Creating a computer vision model generally involves collecting pictures and videos, labeling the photos and the different parts of the image, and using this data to train a computer to recognize an object, component, or status. Welcome to our computer vision primer! Computer vision is an AI that can automatically see and understand images.

APIs 109

APIs CRM Technology Sales 109

Beyond Philosophy

AUGUST 10, 2023

Watch Colin talking about this on YouTube: Subscribe to our YouTube channel here to see all the latest videos! This video from the BBC also explains how perception and interpretation interact. Then, take those responses and sort them into categories. If perception is reality, they have two realities—only one matters.

Surveys 195

Surveys Education Sales Personalization 195

Beyond Philosophy

SEPTEMBER 7, 2023

This experience might include previous shopping that you’ve done yourself, any prices you’ve seen in advertisements, any price discussions you’ve had, and prices from related categories you’ve shopped in before. In other words, anything memory related contributes to that internal reference price.

Advertising 221

Advertising Education Sales Marketing 221

Eptica

APRIL 11, 2022

Why so many contact centres are turning to Microsoft Teams (Video). Categorie(s): Trends & Markets Delivering the right customer experience in financial services has never been more vital – or more difficult. Tags: Financial Services Customer Experience Categories: Trends & Markets. Share this page on: Tweet.

Banking 120

Banking Customer Service Marketing Customer Experience 120

Eptica

JANUARY 31, 2022

Why so many contact centres are turning to Microsoft Teams (Video). Categorie(s): Best Practice Trends & Markets Empowering your customer service agents delivers a range of benefits from increased contact centre productivity and happier agents to an overall better customer experience. Share this page on: Tweet.

Agent Empowerment 111

Agent Empowerment Best practices Self service Marketing 111

Totango

MAY 13, 2022

Video tutorials and transcripts. When exploring customer engagement systems, here are a few key features to consider: Customer data coverage: does the platform support the communication channels you need covered (email, in-app communication, web, video, social media, etc.)? Video tutorials: Vidyard. Video transcripts: Trint.

Enterprise 103

Enterprise Customer Support SaaS Sales 103

AWS Machine Learning

OCTOBER 19, 2023

Companies increasingly rely on user-generated images and videos for engagement. From ecommerce platforms encouraging customers to share product images to social media companies promoting user-generated videos and images, using user content for engagement is a powerful strategy.

APIs 110

APIs Best practices Advertising Accountability 110

Eptica

JANUARY 29, 2021

The benefits of bringing video into the contact centre. Categorie(s): Best Practice Successfully delivering high-quality customer service starts with having the right technology infrastructure in place. Tags: Customer Service, Use Cases, Contact Centre Technology Categories: Best Practice. Share this page on: Tweet.

Technology 127

Technology Best practices Customer Service Management 127

Beyond Philosophy

APRIL 30, 2020

The Rational Animal model represents these feelings in the Immediate Physiological Needs category, much like Maslow. Suffice it to say, there are a lot of categories of needs, and these categories can all be essential in different contexts. However, the Physiological isn’t the only area affected by the COVID-19 pandemic.

Consulting 404

Consulting Consulting Healthcare Advertising 404

REVE Chat Blog

MARCH 25, 2020

The use of tools like video chat, co-browsing along with live chat has brought a significant impact. The benefits of recording customer service calls (voice & video). How recording video calls ensure high-quality customer service ? 94% of businesses say video conferencing increases productivity.

Customer Service 53

Customer Service Best practices Call Center Sales 53

Beyond Philosophy

SEPTEMBER 21, 2023

Watch Colin talking about this on YouTube: Subscribe to our YouTube channel here to see all the latest videos! Two Common Pricing Strategies Regarding pricing strategies, most firms engage in two broad categories. So, disrupting this assumption is difficult. It is possible, though.

Construction 221

Construction Marketing Personalization Management 221

Eptica

DECEMBER 16, 2020

You might also be interested in these posts: The benefits of bringing video into the contact centre. Categorie(s): Best Practice When it comes to customer service, Father Christmas has been delighting children for countless years. Tags: contact centre, Happy Christmas, Lessons from Santa Categories: Best Practice.

Customer Service 118

Customer Service Best practices Management 118

ShepHyken

MARCH 15, 2021

(New 4 Tucson) Two Tucson Police Department officers went above and beyond their duties after they were seen gifting a mobility scooter in a heart-warming video shared Wednesday. My Comment: Put this one into the “Feel Good” category. It includes a short video.

Customer Service 319

Customer Service Customer retention Customer Experience Technology 319

Natalie Petouhof

JANUARY 6, 2017

With more and more buyers using mobile devices to shop, 4 out of 5 shoppers say a video showing how a product or service works is important in their decision to purchase or not purchase a product or service. As a result, Marketers who use video grow revenue ~49% faster than non-video users. With over 1.5

Advertising 40

Advertising Marketing Analytics Contact Center 40

AWS Machine Learning

JUNE 27, 2022

Now let’s dive into a video object tracking example using CBCL StreetScenes dataset. For instance, in our example batch, we have a total of five videos. You can specify if you want to review only a subset of these five videos or all of them. For example, let’s focus on the Car label category.

Feedback 70

Feedback Engineering Quality management Management 70

JivoChat

MAY 21, 2023

The information that can be added to a Google business profile includes your location, opening hours, website and contact information, business description, services, product category, and pictures of your business. 4 - Choose your business category Here, you can select the kind of service your business provides.

Engineering 75

Engineering Chatbots Consulting Consulting 75

Eptica

JANUARY 5, 2021

You might also be interested in these posts: The benefits of bringing video into the contact centre. Categorie(s): Trends & Markets As we move forward into 2021, now is the perfect time to review the past year, with all its disruption and challenges. Share this page on: Tweet.

Self service 104

Self service Marketing Management Customer Service 104

Beyond Philosophy

AUGUST 20, 2020

For example, reviews of refrigerators will not be as emotional as reviews of a controversial video on current affairs. Professor Melumad’s research also fits into a broader category of Behavioral Sciences research that emphasizes the importance of small changes in affecting people’s behavior.

Transportation 870

Transportation Surveys Consulting Consulting 870

Beyond Philosophy

JUNE 15, 2023

Watch Colin talking about this on YouTube: Subscribe to our YouTube channel here to see all the latest videos! It has to be a personality that matters to your customers, consistent with what they want in that category, and you can deliver on all those things. Therefore, this rule shows us that developing a personality is not enough.

Banking 363

Banking Construction Accountability Advertising 363

Callminer

NOVEMBER 13, 2018

Additionally, Quinn and his associate Matt Lurie won the inaugural Hackathon award for their leading work in developing an advanced First Call Resolution category. FCR Hackathon winners (L) Matt Lurie and (M) Quinn Burren of First Associates with CallMiner VP of AI Rick Britt.

First call resolution 260

First call resolution Analytics Sales Metrics 260

Eptica

JANUARY 8, 2021

The benefits of bringing video into the contact centre. Categorie(s): News Trends & Markets In current times businesses are looking at how they can optimise their operations and work as efficiently as possible, while still delivering the high levels of customer service that consumers expect. Share this page on: Tweet.

Self service 85

Self service Service level Marketing Customer Service 85

Beyond Philosophy

OCTOBER 11, 2018

Organizations offer some of their knowledge through free eBooks, videos, articles, and podcasts about their area of expertise to get new clients. This video explains it well: The Door in the Face Technique was born out of a social experiment Cialdini did in the 1970s. uses the concept of reciprocity, albeit in a different way.

Sales 344

Sales Call Center Marketing Personalization 344

Beyond Philosophy

OCTOBER 26, 2023

Watch Colin talking about this on YouTube: Subscribe to our YouTube channel here to see all the latest videos! Moreover, sometimes Functional Value is critical, even when the brand scores high in another category. She thinks of brands appropriately, and not everyone does. Brands are a tactic we use, which is different than strategy.

Banking 221

Banking Consulting Consulting Personalization 221

Natalie Petouhof

NOVEMBER 10, 2016

Perhaps the answer is video marketing. Video consumption has exploded across all devices and is one of the fastest growing advertising category. Adobe, a the leader in video content creation and delivery, announced it’s acquisition of TubeMogul which will enable brands to capitalize on the huge shift to online video.

Advertising 40

Advertising Strategic Value Marketing Analytics 40

Beyond Philosophy

JULY 14, 2022

Other examples would be physical comedy, like Fails videos where you watch people slip and fall or crash their go carts or break their ceiling fans. Wordplay falls in this category, too. Also, practical jokes and pranks fall under this theory. . The classic setup punch lines use it. .

Coaching 413

Coaching Consulting Consulting Personalization 413

AWS Machine Learning

NOVEMBER 21, 2022

Amazon Rekognition offers pre-trained and customizable computer vision capabilities to extract information and insights from images and videos. Lastly, Amazon Rekognition Labels now organizes label results using two additional fields, aliases and categories , and supports filtering of those results. New aliases and categories fields.

APIs 68

APIs Advertising Automotive Personalization 68

Spearline

MARCH 27, 2023

March 27, 2023 – Cyara , the creator and leader of the Customer Experience (CX) Assurance category, today announced its acquisition of industry-leading global communication testing company Spearline , headquartered in Ireland. This significantly expands Cyara’s global in-country dialing and WebRTC testing and monitoring capabilities.

Customer Experience 52

Customer Experience Chatbots Enterprise Contact Center 52

Eptica

JANUARY 15, 2021

The benefits of bringing video into the contact centre. Categorie(s): News Trends & Markets The ongoing pandemic makes it difficult to predict the near-future. Tags: Customer Service Categories: News, Trends & Markets. To find out more, read the full post on our parent company Enghouse Interactive’s site.

Marketing 72

Marketing Customer Service Management 72

TechSee

APRIL 2, 2019

Automatically extracting and analyzing data from both stills and video, computer vision gives a machine the power to derive meaning by interpreting the visual data according to sophisticated algorithms built around previous experiences. Computer Vision AI – Reinventing the Contact Center. Object Recognition. It doesn’t end there.

Contact Center 174

Contact Center Average Handle Time B2C Banking 174

Eptica

JANUARY 22, 2021

The benefits of bringing video into the contact centre. Categorie(s): Best Practice With customer experience now key to winning and retaining business for every organisation how can contact centres play their part? Tags: ContactBabel Categories: Best Practice. Share this page on: Tweet.

Best practices 72

Best practices Customer Experience Management Customer Service 72