ShepHyken

MARCH 10, 2024

If I had to sum these up in one word, I would say these fall under the category of “friendly,” which, according to our customer service and CX research , is a top reason customers will say, “I’ll be back!” My Comment: A self-service experience falls under at least two categories. Is Customer Empowerment the New Customer Engagement?

Customer Service 190

Customer Service Airlines Self service Customer Experience 190

CSM Magazine

JULY 17, 2023

If you are a business owner that does not have a blog, it is time to change that. Now that we have that out of the way, let’s cover the most important advantages of having a blog. Later on, we will also give you some tips on how to blog effectively. Later on, we will also give you some tips on how to blog effectively.

Entertainment 52

Entertainment Engineering Advertising Marketing 52

ShepHyken

JUNE 15, 2018

This category of chatbots sounds promising but is a few years away from mainstream adoption, mainly due to the error rates associated with their performance. The post Guest Blog: Customer Support Chatbots – Striking The Right Balance appeared first on Shep Hyken.

Chatbots 189

Chatbots Customer Support Healthcare Scripts 189

Maru Group

FEBRUARY 15, 2021

We used Maru/HUB ’s proprietary panel and surveying tools to get updated insights on consumers responses to this elusive category. But, given the age skew, grocery stores and restaurants should continue to watch this category to see if this behavior stays firm as current meal kit customers age. Download it to learn more.

Construction 80

Construction Marketing Education Surveys 80

Help Scout

AUGUST 11, 2021

One of the best ways to stay current with trends and customer needs is by following customer service blogs. Below are nine customer service blogs we love, with breakdowns of what content you can expect to find on them and details on why they’re so amazing. Aggregated “toolkits” of paired blog posts, webinars, and ebooks.

Customer Service 82

Customer Service Coaching Education Best practices 82

ClientSuccess

MARCH 20, 2019

In this blog, I will cover the 4 high-level categories of customer success metrics. These categories were developed by 100 of the top customer success leaders during a session at the CS100 Summit —the number one leadership conference for customer success leaders. 4 High-Level Categories of Customer Success Metrics.

Metrics 61

Metrics SaaS Customer advocacy Marketing 61

Jive

MAY 23, 2019

Our efforts have effectively established cloud-based phone systems and Unified Communications platforms as essential tools for the modern workplace—a fact further bolstered by G2 who recently named Jive a leader in the VoIP category. The post Jive named leader in G2’s VoIP Category appeared first on The Jive Blog.

voip 69

voip B2B Customer Service Marketing 69

Call Experts

FEBRUARY 18, 2021

Check out this blog. . You can follow our blog or some of the blogs listed below! Contact Center Blogs to Follow: Telephone Doctor. Contact Center Blogs to Follow: Telephone Doctor. This blog offers helpful support documents that delve into customer service, customer experience, and the contact center business.

Contact Center 52

Contact Center Interactive Voice Response Best practices Call Center 52

ShepHyken

MARCH 30, 2018

The calculation is fairly simple: after asking people whether they would recommend you with a 10 points scale, you divide answers into three categories: 0-6 (detractors), 7-8 (passives) and 9-10 (promoters). The post Guest Blog: Key KPIs You Must Monitor for an Optimal Customer Experience appeared first on Shep Hyken.

Customer Experience 213

Customer Experience Average Handle Time Customer Care Customer centricity 213

CustomerSuccessBox

MAY 18, 2022

Searching for blogs in the arena is getting accessible slowly and it’s time you leverage the essential knowledge these blogs have to offer, to flourish! Here is the list of 10 Customer Success blogs to follow and save in your digital library in 2022! Suggested blog : Account Expansion: If You Want To Grow Fast, Do This….

SaaS 52

SaaS Upselling Education Customer retention 52

Eptica

JANUARY 9, 2019

Date: Wednesday, January 9, 2019 Author: Anne-Claire Bellec - Marketing Director Reviewing 2018 – our top 10 blog posts from the year. At the Eptica blog we’ve looked at all of our posts from 2018 and come up with a top 10 of the most popular and topical, based on the number of views, comments and general feedback.

Average Handle Time 89

Average Handle Time Best practices Surveys Chatbots 89

OctopusTech

OCTOBER 8, 2019

A well-researched and high-quality blog post would be worthless if no one ever finds it online. So, how can you improve your SEO and optimize your blog posts so that they may rank high on Google and other search engine’s SERP? Well, that is exactly what we are going to learn in this blog post today. Keyword Research.

Best practices 74

Best practices Marketing 74

Mindtouch

SEPTEMBER 19, 2018

Major updates to the MindTouch blog just hit the airwaves. Our goals with this blog update were simple: Simplify navigation and make it easier to find content. Finding interesting blog content should be easy. Drill Down Using Dynamic Categories. Stop the presses! Our goal is to deliver useful content with less noise.

Real estate 48

Real estate Self service Management 48

Eptica

AUGUST 24, 2023

In our latest blog we share key tips to help customer service teams optimise and get the most from the email channel. In our latest blog we share key tips to help customer service teams optimise and get the most from the email channel. Read the full article on our parent company Enghouse Interactive’s site.

Customer Service 116

Customer Service Best practices Management 116

Callminer

AUGUST 11, 2021

The latest in our Responsible AI blog series, the CallMiner Research Lab explores two of the main categories of harms that AI outputs can cause: Harms of Allocation and Harms of Representation.

182

182

GetFeedback

JULY 14, 2018

A blog survey is simple but powerful way to learn more about your audience. With just a few questions, you can measure reader satisfaction, promote new content, and convert more blog traffic. Here are step-by-step instructions on launching an awesome blog survey in under 30 minutes. Building a Blog Survey. Like/Dislike.

Surveys 74

Surveys Feedback Best practices Metrics 74

SmartAction

NOVEMBER 7, 2018

In the contact center, it isn’t often that a new category of technology emerges. Moreover, they have recognized the need to name leaders in this emerging category. The emergence as a category indicates these new solutions are here to stay and are as integral to service delivery as the PBX or workforce management software.

Self service 78

Self service Virtual Agent Contact Center Customer Support 78

Beyond Philosophy

JANUARY 10, 2019

It means that we put a resource, like time or money, in different categories and allocate them toward that end. In the customers’ minds, they have “already” spent that money on that category, and it should not be used for any other category. You want to go but decide not to because that category’s budget has been spent.

Accountability 317

Accountability Customer Experience Entertainment Benchmark 317

Eptica

JANUARY 8, 2020

Date: Thursday, January 9, 2020 Author: Pauline Ashenden - Marketing Manager 2019 in focus: our top 10 blog posts from the year. This blog looks at how CX has evolved , and the priorities for brands looking forward into the new decade. Published on: January 09, 2020. Avoid these Five CX Leadership Traps! Share this page on: Tweet.

Customer centricity 65

Customer centricity Self service Marketing Customer Experience 65

Eptica

JULY 14, 2023

Read the views of AI experts from our parent company Enghouse Interactive in our new blog post. Read the views of AI experts from our parent company Enghouse Interactive in our new blog post.

Chatbots 105

Chatbots Engineering Marketing Customer Service 105

Maru Group

FEBRUARY 15, 2021

We used Maru/HUB ’s proprietary panel and surveying tools to get updated insights on consumers responses to this elusive category. But, given the age skew, grocery stores and restaurants should continue to watch this category to see if this behavior stays firm as current meal kit customers age.

Construction 52

Construction Marketing Education Surveys 52

Eptica

APRIL 19, 2023

Our latest blog post explains what a web UI is and the benefits it provides. Our latest blog post explains what a web UI is and the benefits it provides. Read the full article on our parent company Enghouse Interactive’s site. Read the full article on our parent company Enghouse Interactive’s site.

Best practices 113

Best practices Management 113

Eptica

AUGUST 4, 2022

In our latest blog we describe how you can increase your chances of a digital CX success by following a structured process that focuses on four key considerations. Categorie(s): Best Practice A lot has been said about the importance of digital transformation in business today, including in customer experience.

Best practices 148

Best practices B2B Management Customer Experience 148

Eptica

NOVEMBER 18, 2022

Our latest blog highlights ten important best practice tips to help you successfully implement knowledge management in your contact centre. Categorie(s): Best Practice Using knowledge effectively is key to driving excellence in customer service, particularly as queries become increasingly complex and information changes ever faster.

Management 126

Management Customer Service Best practices Chatbots 126

Eptica

NOVEMBER 24, 2022

Based on the latest ContactBabel report, our blog explains the key functionality contact centres are rolling out via the cloud, as well as sharing best practice advice for successful cloud deployments. Tags: Cloud Contact Centres Categories: Trends & Markets. Share this page on: Tweet.

Cloud contact 126

Cloud contact Best practices Banking Technology 126

Eptica

SEPTEMBER 12, 2022

Our latest blog explores the 6 key benefits chatbots deliver, while outlining best practice for ensuring ROI. Click here to read the full blog post on our parent company Enghouse Interactive’s site. Tags: Chatbots, Housing Associations Categories: Market Trends, Best Practice. Share this page on: Tweet.

Chatbots 125

Chatbots Best practices Marketing Management 125

Eptica

JANUARY 13, 2023

Find out by reading our latest blog post on our parent company Enghouse Interactive’s website. Find out by reading our latest blog post on our parent company Enghouse Interactive’s website. As companies increasingly adopt Microsoft Teams, how can they integrate call recording with the platform?

Best practices 105

Best practices Customer Service Management 105

Eptica

SEPTEMBER 2, 2022

To help we’ve answered key questions that end-users ask in our latest blog. Categorie(s): Best Practice With more and more contact centres seeing the benefits of moving to the cloud, companies are asking more detailed questions about the functionality and advantages that it provides. Share this page on: Tweet.

Cloud contact 124

Cloud contact Best practices Chatbots Management 124

JustCall

OCTOBER 20, 2019

That is why I have compiled this comprehensive list of 5 blogs and 5 podcasts for every real estate agent to check out. In case you want to skim through things quickly, you can opt to read the blogs. Top 5 real estate blogs to read. #1 Culture Scan is the official blog by The National Association of Realtors.

Real estate 56

Real estate Coaching Finance Advertising 56

Cisco - Contact Center

NOVEMBER 20, 2023

That’s when a baseball player leads his league in three offensive categories: batting average, homeruns and runs batted in for… Read more on Cisco Blogs If you’re a sports fan, you’re probably aware of the term “Triple Crown”.

88

88

Eptica

APRIL 19, 2022

Our latest blog outlines seven important ways you can reduce contact centre response times and increase customer satisfaction. Visit our parent company Enghouse Interactive’s site to read the full blog here. Categorie(s): Best Practice They say patience is a virtue. Share this page on: Tweet. But not in customer service.

Best practices 123

Best practices Customer Service Management 123

Eptica

OCTOBER 13, 2023

Our latest blog covers the role of technology in making the agent experience better. Read the full article on our parent company Enghouse Interactive’s blog here. Our latest blog covers the role of technology in making the agent experience better.

Technology 62

Technology Best practices Management Customer Service 62

Beyond Philosophy

JANUARY 19, 2015

brands, covering 16 product categories, were analyzed during the period from 2007 to 2010. Other categories – beverages, food and dining, travel, financial services, beauty products, health products and services – are much more likely to be communicated in offline conversations. Blogs Customer Research'

Automotive 358

Automotive Marketing Consulting Consulting 358

ChurnZero

DECEMBER 27, 2019

I f ChurnZero were to release a greatest hits compilation of our top content, milestones, and life events in 2019, this blog post would be it. With over 70+ published blogs this year, we whittled down our list to the ten most popular posts from the ChurnZero team and friends. . Top 10 Blog Posts from 2019 .

Chief Customer Officer 64

Chief Customer Officer SaaS B2B Best practices 64

Totango

JANUARY 3, 2024

We’re proud to have dedicated 13 years to cultivating best practices and expertise in the customer success software category. We also developed nine new integrations across multiple categories, including product analytics , revenue intelligence, email, and calendar tools , as well as two new partnerships with ESG and Higher Logic.

Enterprise 111

Enterprise Best practices Analytics Metrics 111

Eptica

MARCH 11, 2022

Based on the ContactBabel UK Contact Centre Decision Maker’s Guide 2022, our blog explains the challenges to effective quality assurance – and how they can be overcome. Learn more by reading the full blog on our parent company Enghouse Interactive’s site here. Share this page on: Tweet. What is preventing success?

Customer Service 126

Customer Service Best practices Management Customer Experience 126

ChurnZero

DECEMBER 29, 2020

Top 10 Blog Posts from 2020. G2 Momentum Leader in Customer Success category for the 7 th consecutive quarter in a row since the grid’s debut. Top 10 Blog Posts and Other Noteworthy News appeared first on ChurnZero. So, here’s our greatest hits compilation of our top content, milestones, and happenings from 2020.

SaaS 98

SaaS Chief Customer Officer Upselling Metrics 98