Outsource Consultants

FEBRUARY 28, 2023

SAINT LOUIS PARK, MN, February 28, 2023 – Outsource Consultants is excited to announce that we are a 2023 Inc. magazine today revealed that Outsource Consultants is ranked on its third annual Inc. Magazine’s Regionals Midwest list even more special,” says Outsource Consultants President Corey Kotlarz.

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Outsource Consultants

JUNE 8, 2023

Saint Louis Park, MN, June 8, 2023 – Bob Guarnieri, a veteran of the call center and customer service industry, has joined Outsource Consultants as an Executive BPO Matchmaker. Our mission is to provide companies a call center industry insider’s expertise without requiring them to exhaust their own time and resources.

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Vcaretec

JULY 18, 2023

It's a wise move to decide to call center outsourcing solutions so you can maintain your attention on what matters most—running your business! If you're not careful, outsourcing could cause you more problems than it's worth. Together, they can support the success of your outsourced project.

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Blueship Call Center

DECEMBER 12, 2023

During its early stages, business process outsourcing (BPO) has become a well-recognised method utilised by organisations across several industrial sectors. A professional call center outsourcing vendor primarily responsible for helping businesses achieve increased productivity, cost savings, and operational simplification.

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Blueship Call Center

SEPTEMBER 26, 2023

The call center sector has seen a significant transition in the commercial world. Call centers began as internal divisions devoted to sales and customer service. The use of call center outsourcing techniques increased corporate productivity in the latter half of the 20th century.

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Outsource Consultants

MARCH 15, 2022

Saint Louis Park, MN, March 15, 2022 – Outsource Consultants is excited to announce that we are a 2022 Inc. magazine today revealed that Outsource Consultants is No. About Outsource Consultants. We simplify the outsource call center search process for our clients, and we’ll do it at NO COST!

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Outsource Consultants

JANUARY 26, 2022

Saint Louis Park, MN, January 26, 2022 – Outsourcing industry veteran Merlin Gackle has joined the Outsource Consultants team as a Global BPO Matchmaker. Mr. Gackle has spent the last 29 years working in the BPO industry, distinguishing himself as an expert in CX improvement and call center partner identification.

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Outsource Consultants

OCTOBER 23, 2020

?Saint Louis Park, MN, October 23, 2020 – Outsource Consultants is excited to announce that we are a Minneapolis/St. Paul Business Journal has named Outsource Consultants, a leader in outsource call center selection, to its 2020 Fast 50 list. Outsource Consultants is number 12 on the list.

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Outsource Consultants

OCTOBER 29, 2021

Saint Louis Park, MN, October 29, 2021 – Outsource Consultants is excited to announce that we are a Minneapolis/St. Outsource Consultants, a BPO advisory firm, has been named to the Minneapolis/St. This year, Outsource Consultants came in at number 14 after remarkable growth of 123%. About Fast 50.

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Outsource Consultants

AUGUST 31, 2023

Saint Louis Park, MN, August 31, 2023 – For the fourth year in a row, Outsource Consultants is proud to announce that we are a Minneapolis/St. Outsource Consultants, a BPO advisory firm, has been named to the Minneapolis/St. I am deeply grateful for our amazing clients and powerhouse team of outsourcing experts.”

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Outsource Consultants

JULY 26, 2021

One of the biggest opportunities to emerge in 2021 is outsourcing specific business processes to trusted and skilled contact center providers. Why Is It Perfect Timing for Outsourcing? There are many reasons to be bullish on the ROI implications for shifting some (perhaps many) of your core services to a contact center vendor.

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Outsource Consultants

APRIL 14, 2022

Saint Louis Park, MN, April 14, 2022 – Outsource Consultants is excited to announce that we are a FT.com The Americas’ Fastest Growing Companies honoree. About Outsource Consultants. We simplify the outsource call center search process for our clients, and we’ll do it at NO COST! Methodology.

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Beyond Philosophy

JULY 3, 2021

It could be that you needed to outsource your call center. Whatever the reason may be, you have outsourced part of your Customer Experience. The question is, was outsourcing that part of your experience really a good idea or a big mistake? appeared first on CX Consulting. Maybe it’s a towing service.

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Outsource Consultants

OCTOBER 20, 2021

At Outsource Consultants, we have a proud history of finding outsourcing analogies with seemingly unrelated topics , and this is no exception. Because the tactics you once used to fill your pillowcase with chocolate are the same ones you should be using for outsource call center search and selection.

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Outsource Consultants

FEBRUARY 26, 2024

And there’s no shortage of experts at Outsource Consultants., which is why Corey Kotlarz, Founder and President , and Dave LaBatt, Executive BPO Matchmaker , were excited to share their nearly 60 years of collective CX and outsourcing expertise in a recent article published by CXMToday.

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Outsource Consultants

FEBRUARY 24, 2021

Mike Hallowell, Executive Vice President of Sales with Outsource Consultants. Saint Louis Park, MN, February 17, 2021 – Mike Hallowell, a veteran of the call center and customer service industry, has joined Outsource Consultants as Executive Vice President of Sales. About Outsource Consultants.

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Outsource Consultants

MARCH 27, 2024

As Women’s History Month comes to a close, Outsource Consultants wants to celebrate the incredible women leading the call center industry. This diversity of thought strengthens decision-making and problem-solving within the call center. First, it signifies strong leadership.

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Outsource Consultants

OCTOBER 28, 2022

Saint Louis Park, MN, October 28, 2022 – Outsource Consultants is excited to announce that we are a Minneapolis/St. Outsource Consultants, a BPO advisory firm, has been named to the Minneapolis/St. 2022 has been a year of economic uncertainty around the world, thus leveraging outsourcing more important than ever.

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Outsource Consultants

NOVEMBER 10, 2022

Veteran-owned call centers provide a unique opportunity to work alongside these heroes and gain unparalleled benefits. What are Veteran-Owned Call Centers? Veteran-owned contact centers fall under two categories: VOSB and SDVOSB. The Many Benefits of Working With VOSB and SDVOSB call centers.

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Global Response

OCTOBER 6, 2023

In fact, BPO consulting is a key way to add scalability to your business and grow your business quickly. BPO refers to business process outsourcing and can take a wide variety of forms. At its core, BPO consultants will help audit your processes and existing systems in order to improve efficiency, productivity and operations.

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Outsource Consultants

JUNE 15, 2021

Saint Louis Park, MN, June 15, 2021 – Outsource Consultants is honored to announce that we have been selected as one of the Minneapolis/St. Knowing that anxiety was at an all-time high in 2020, Outsource Consultants was dedicated to creating a work environment that provided stability and enjoyment.

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Outsource Consultants

AUGUST 18, 2020

Call center advisory firm Outsource Consultants, LLC appears on the list for the second year in a row at #1751 overall and #169 in the Midwest, due to an impressive 244% 3-year growth rate. Outsource Consultants is a call center referral and advisory firm that helps companies find the perfect fit outsource call centers.

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Expivia

OCTOBER 20, 2020

Being that we have over 25 years of call center outsourcing experience, we thought it could be helpful to talk about how to manage your partner while outsourcing: How your relationship should work, and what strategies you should implement. 10 Elements in Choosing a Call Center when Outsourcing.

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Outsource Consultants

MARCH 28, 2024

In the inaugural episode of The Bald + The Beard, hosts Tom Luther, Director of Channel Partnerships and Andrew Griffiths, VP of CX Partnerships and Outcomes , at Outsource Consultants, delve into the often misunderstood concepts of outsourcing and offshoring within the customer experience (CX) sector.

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Outsource Consultants

MAY 4, 2022

As a celebration for May the 4th , a punny day celebrating everything Star Wars, Outsource Consultants has broken down how each of these four famous movie quotes relates to the BPO industry. Which quotes resonate most with your company and its outsourcing needs? May the Force be with you.” – Han Solo, A New Hope, 1977.

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Outsource Consultants

FEBRUARY 4, 2021

The middle market outsource call center is that elusive jackpot for organizations focused on business process outsourcing (BPO) services. While very large BPOs have benefits of scale if your organization is outsourcing thousands of agents and needs a large geographical footprint, they are not a fit for everyone.

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Outsource Consultants

JULY 25, 2023

As artificial intelligence has become a driving force for change in various industries, the call center industry is no exception. With its ability to mimic human intelligence and process vast amounts of data, AI is transforming the way call centers operate.

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Talkdesk

OCTOBER 27, 2020

It’s among the most critical times of the year, when healthcare call centers are flooded with consumers inquiring about plan options or needing additional assistance. One option is to leverage experienced outsourcing partners who can help reduce pressure on in-house agents. Talkdesk can help with both alternatives. .

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Outsource Consultants

NOVEMBER 29, 2021

Are remote call center agents a part of your future plans? In a short time, businesses that rely on call center agents found their teams dispersed across remote home offices. Call Center Trends for Remote Work in 2022. Agents Are Calling Their Shot. The Rise of Hub & Spoke in Call Centers.

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Outsource Consultants

DECEMBER 13, 2023

While these features certainly attract tourists, the Caribbean holds a plethora of undiscovered possibilities in the world of business process outsourcing. Located just below Florida, these islands provide a unique chance for US companies to visit their Caribbean outsourcing partners in person, building stronger ties.

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Outsource Consultants

AUGUST 21, 2023

Notably, the country’s booming technology sector, particularly in the realm of generative AI, makes it an appealing destination for outsourcing. Outsource Consultants delves into the key changes seen in Mexico over the last three years, helping you prepare for your perfect Mexican call center partner.

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Outsource Consultants

JANUARY 18, 2022

As we enter a new year, Outsource Consultants Founder & President Corey Kotlarz shares his thoughts on the state of the call center industry. Looking back on 2021, what surprised you the most about the state of the call center outsourcing industry?

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Outsource Consultants

NOVEMBER 17, 2023

In today’s interconnected world, businesses face many challenges that can disrupt call center operations and make it difficult to run smoothly. To mitigate these risks, proactive organizations are adopting a smart solution called geo-redundancy. They base this decision on their skills and cultural background.

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Outsource Consultants

AUGUST 9, 2021

Why is 2021 the time for outsourcing? For business leaders, this effort to partner with a reliable BPO vendor frees them to focus on their expertise area, as they keep the things they’re best at in-house while outsourcing the rest to experts in that particular arena. . What Experts Say About Outsourcing for Growth.

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Outsource Consultants

MARCH 9, 2018

In today’s competitive business environment, many companies are realizing the benefits and cost efficiencies of outsourcing some or all of their call center activities to a third-party partner that specializes in professional, inbound, outbound, and BPO services. Top 10 Checklist for Selecting an Outsource Call Center Partner.

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Global Response

FEBRUARY 26, 2024

That’s why medical call centers are such powerful resources. Of course, many of the calls and questions they handle are routine patient support. Yet many medical call centers have trained nurses on staff to assist in emergencies 24 hours a day. It’s the kind of care we all hope to have access to.

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Outsource Consultants

JANUARY 24, 2022

Little did we know that the issues the outsourcing powerhouse was currently facing were about to be dwarfed by considerably larger obstacles. Let’s take a look at how the potential threats we covered in 2019 have played out, and how the Philippine call center industry has faced the additional difficulties initiated by the pandemic.

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