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Service Spotlight: Real Results for Real Estate

TeleDirect

Success in real estate depends on a host of factors. You’ll note that many of the top real estate firms consistently earn high marks for customer service, revenue ranks, market share, and more. If you’re in the real estate industry and currently use BPO services, you already know the tremendous advantage they provide.

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Should You Outsource Your Contact Center?

Real Blue Sky

Access to Expertise Outsourcing your contact center to a reputable provider gives you access to expertise that might otherwise be unavailable to you. The provider will be able to provide you with valuable data and analytics your brand can use to refine your customer processes for maximum success.

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The Top Three Vendor Management Priorities Explained

COPC

From pivoting on pay-for-performance metrics and decreasing their real estate footprints to designing new cost structures and doing site reviews virtually, vendor management organizations (VMO) are doing their best to navigate the business effects of COVID-19. Optimizing virtual management and supplier business planning.

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How Do Executive Attitudes Influence the Contact Center Agent Experience?

Balto

For the seven industries with the lowest executive value perception (Travel & Hospitality, Transportation, Insurance, Utilities, Retail, Manufacturing, and Telecommunications), the relationship between attrition and value perception was linearly correlated. This nuance can explain some fluctuation we found between industries.

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The Contact Centre (CX) Workforce Wants to Stay Home

CSM Magazine

The company, which was recently chosen by Forbes as one of the top AI Companies shaping the future, has researched and developed a number of machine learning natural language processing and speech recognition models purpose-built for the contact center environment over the last 8 years. Travel group Saga put a 6.5-acre Knowledge Search 44%.

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Should You Outsource Your Contact Center?

Real Blue Sky

Access to Expertise Outsourcing your contact center to a reputable provider gives you access to expertise that might otherwise be unavailable to you. The provider will be able to provide you with valuable data and analytics your brand can use to refine your customer processes for maximum success.

article thumbnail

Should You Outsource Your Contact Center?

Real Blue Sky

Access to Expertise Outsourcing your contact center to a reputable provider gives you access to expertise that might otherwise be unavailable to you. The provider will be able to provide you with valuable data and analytics your brand can use to refine your customer processes for maximum success.