brand-haven-customers 
Win the Customer
MAY 24, 2016
Whether you’re an Italian restaurant, a vendor of smartphones, an organic grocery store, or a women’s fashion outlet, something about your brand needs to gain the long-term favour of its consumer base in order to be successful. Sure, it’s important to provide a service where customers ultimately find what they’re looking for.
Beyond Philosophy
MAY 11, 2023
In the past five years, we have talked about the Cleveland Browns, a struggling team in the NFL, several times but we haven’t discussed customer engagement once. So, to remedy that, today we will focus on what customer engagement is and what you can do to promote more of it in your experiences.
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ShepHyken
JANUARY 25, 2021
Each week I read a number of customer service and customer experience articles from various resources. Customer service expert Chip Bell sets the stage with a story. How many of your employees haven’t experienced what it’s like to be a customer of yours? Here are my top five picks from last week.
Beyond Philosophy
FEBRUARY 8, 2024
When I use these phrases with my American friends, they often haven’t the foggiest idea of what I am trying to say. Language is essential to your customer experience , so today, I thought we could examine why. In my global Customer Experience Consultancy, I have trained countless employees on using the right types of language.
Beyond Philosophy
OCTOBER 7, 2021
To most companies, it invariably means “customers give us all their money.” So, today we’re going to talk about the five rules that will build customer loyalty. Having that kind of bond with your customers is fantastic for your business. However, customer loyalty necessitates thinking long term.
VirtualPBX
DECEMBER 21, 2023
This culmination promises unmatched insights into call patterns, customer sentiments, and agent performance, empowering you to optimize your communication strategies like never before. And adding an extra layer of excitement, our Snap Recordings promotion offers professionally recorded messages to elevate your brand’s voice.
Beyond Philosophy
AUGUST 23, 2019
In this episode of The Intuitive Customer, we are going to talk about how organizations often define loyalty, and why I think they have it all wrong. Many, if not most, companies believe that when a customer gives you all their business, it means they are a loyal customer. It is an emotional connection with a brand.
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