Young Energy Improves Average Handle Time (AHT) and Motivates Contact Center Agents
NICE inContact
MARCH 29, 2018
For Young Energy, a family-owned retail electric provider in Forth Worth, Texas, serving its 25,000 customers had become increasingly difficult. Our goal was to serve our customers better,” says Young Energy’s Chief Technology Officer Bruce Gilbert. “We Working with NICE inContact has accomplished all that and more.
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