Blueship Call Center

DECEMBER 12, 2023

During its early stages, business process outsourcing (BPO) has become a well-recognised method utilised by organisations across several industrial sectors. A professional call center outsourcing vendor primarily responsible for helping businesses achieve increased productivity, cost savings, and operational simplification.

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Real Blue Sky

MARCH 6, 2023

There are many reasons to consider whether to outsource your contact center. Before the internet, customer service was typically limited to a brick-and-mortar storefront, letter-writing, or a phone call to customer service. Thankfully, this perspective on the contact center has shifted significantly.

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Global Response

SEPTEMBER 11, 2023

What does outsourcing have in common with kale and tofu? But enough metaphors—if you’re thinking about outsourcing your call center, you’re here for the straight insights. But enough metaphors—if you’re thinking about outsourcing your call center, you’re here for the straight insights.

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OctopusTech

SEPTEMBER 13, 2023

Choosing to outsource call center services is one of the best decisions a company can make as it helps to focus on the core business activities. Using call center outsourcing services is one of the major trends followed by both small and big organizations. What are Outsource Call Center Services?

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Blueship Call Center

SEPTEMBER 26, 2023

The call center sector has seen a significant transition in the commercial world. Call centers began as internal divisions devoted to sales and customer service. The use of call center outsourcing techniques increased corporate productivity in the latter half of the 20th century.

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OctopusTech

SEPTEMBER 9, 2023

This is where call center outsourcing plays a major role. Do you know that call center outsourcing services are one of the top choices of developing countries like Europe and America? What is Call Center Outsourcing? Read more to get some surprising benefits and drawbacks of it.

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Callminer

JULY 22, 2018

When it comes to business process outsourcing (BPO), the virtual assistant market is predicted to reach $3 billion by the year 2020. It is one of the strongest expansion levels of any outsourcing market sub-segment. Despite the advantages of BPOs (24/7 customer support, location flexibility, cost savings, etc.), So what’s the solution?

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Global Response

SEPTEMBER 21, 2023

Should e-commerce businesses work with outsourced call centers? While some argue that customer support is too important for e-commerce to outsource, we’d argue the opposite: it’s too important to not have external support. You might be wondering how exactly a call center comes into play here, though.

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Outsource Consultants

OCTOBER 13, 2020

If you read the blog title and thought, “Great! In short, The Philippines, the long-standing leader in offshore outsourcing, is facing some real hurdles to regaining full-service continuity and scale. So which BPO option is best for organizations looking for stable outsourcing in 2020 and beyond? It’s not that simple. .

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Global Response

JULY 23, 2023

In this article: six key reasons to avoid hiring a call center—and what you might do to overcome these challenges. The Dreaded Language Barrier The Problem: This is one of the biggest obstacles and common complaints of working with a call center, especially if you work with an offshore partner.

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Call Experts

OCTOBER 5, 2023

Today, customer support plays a pivotal role in maintaining and growing a loyal customer base, enticing many companies to hire a contact center for their answering services. Ultimately, a well-managed contact center can be the lifeline of your customer service operations. However, not all contact centers are created equal.

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Hodusoft

MARCH 13, 2024

Optimizing Customer Support in the Financial Sector: How BPO Contact Centers Can Add Value In the present age, financial institutions are grappling with a wide range of challenges. This blog explores the challenges faced by the financial industry, the role of BPO contact centers, and strategies to enhance customer support.

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OctopusTech

FEBRUARY 14, 2023

However, call center outsourcing services are one way that can help companies in business development carefully which leads to higher revenues and opportunities in new markets. Companies all over the world prefer India for contact center outsourcing services for their business due to various reasons which are discussed here.

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Global Response

NOVEMBER 6, 2023

Although call centers provide essential support and benefit to your business—including increased customer service availability, improved productivity and efficiency, stronger service levels and more—if a legal dispute or non-compliance issue is uncovered, your call center can end up costing you more than you imagined.

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Global Response

JULY 17, 2023

The data is clear: the majority of companies—59% —outsource some elements of their operations as a cost-saving tactic. But how does outsourcing actually save you money? To some degree, it depends on what you outsource. For example, consider that outsourcing can provide resources to: Streamline call handling processes.

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Call Experts

APRIL 8, 2024

Today, customer support plays a pivotal role in maintaining and growing a loyal customer base, enticing many companies to hire a contact center for their answering services. Ultimately, a well-managed contact center can be the lifeline of your customer service operations. However, not all contact centers are created equal.

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Global Response

JUNE 13, 2023

Considering outsourcing your call center to Mexico ? So is a Mexico call center the best solution? Here’s five reasons why you might want to outsource your call center to Mexico (and, at the end—how to know Mexico is the right call center location for you). The result?

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Global Response

APRIL 27, 2023

Do you really need to keep business onshore or just wondering if domestic outsourcing is the best solution for your company? Is paying a premium for domestic onshoring worth it, or should you outsource to a lower-priced team offshore? Reduced language and cultural barriers. That’s not the case, and it would be a mistake to think so.

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TeleDirect

DECEMBER 14, 2023

These strategies typically include a dedicated contact center. Contact centers like TeleDirect function as an extension of your company. If you have additional questions about the TeleDirect contact center experience , call (800) 776-1081 to speak with our team. What Is a Contact Center as a Service?

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Global Response

NOVEMBER 14, 2023

Is your traditional call center still serving your business goals? Traditional call centers are typically very dependent on in-person resources—both in-person agents as well as offices, hardware and physical tools that allow you to monitor and manage customer service calls. Is a CCaaS solution right for you?

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OctopusTech

APRIL 28, 2023

In the discussion of outsourcing call center vs. in-house call center, a key aspect is to have an effective contact center. A call center is a centralized place used for receiving and transmitting a large volume of phone inquiries from users.

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TeleDirect

OCTOBER 23, 2023

Knowing this, you may do a quick search for call services and contact the first one on the list. But there is a significant difference between a call center that provides the same service to every client and one that tailors outsourced customer support. Eventually, as your business expands, so will your needs.

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Hodusoft

MARCH 21, 2024

Navigate with HoduSoft BPO or business process outsourcing is a dynamic world where businesses find efficient solutions beyond their walls. In this blog, we will delve into the key challenges that BPOs face in offering the best possible support to their customers and how HoduCC can prove to be a beacon of support for this industry.

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Comm100

MAY 25, 2022

Ultimately, customer service and contact centers have not been immune to these changes. In this article, we’ll look at some of the new challenges that have emerged to impact contact centers. For contact centers, this means that outsourcing, IVRs, and seasonal hiring practices will have to change.

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aircall

AUGUST 29, 2022

There’s a reason business owners are obsessed with call center productivity. Should it be about the number of calls an agent takes in a day? There are a lot of factors to look into, but one thing’s for sure: The productivity of a call center plays a key role in its growth and competitiveness. .

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Global Response

JULY 10, 2023

The Philippines may be a popular call center location, but are they the right location for your call center? In addition, with such a long history of call center operations—and a strong reputation—the Philippines remain in-demand for call center outsourcing.

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Global Response

JUNE 20, 2023

But call centers? Its numerous call centers already serve businesses across the Middle East, Europe and the US. Besides that, the strong focus on technology and innovation lend Tunisia’s call centers a strong infrastructure and innovative culture to develop better customer experience strategies.

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Blueship Call Center

AUGUST 1, 2023

Outsourcing your phone answering services is one approach to make sure that your clients and customers are happy with the level of service they are getting. By using outsourced answering services , you can focus on other areas of operating your business instead of being distracted by incoming calls.

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Blueship Call Center

OCTOBER 25, 2023

Companies have a few alternatives when it comes to back office operations: they may handle everything in-house, outsource the entire operation or just some tasks to outside vendors. This article will provide you with all of the information you need if you’re thinking about outsourcing your back office activities.

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Global Response

DECEMBER 21, 2023

Can help desk outsourcing really make a difference on customer satisfaction? An outsourced help desk allows you to provide always-on, effective support to your customers, while freeing up time for your in-house team to focus on your bigger strategies and goals. Understanding Help Desk Outsourcing What exactly is help desk outsourcing?

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Global Response

JULY 23, 2023

In this article, we’ll give you a closer look at why some teams prefer to keep their customer service in-house, and why others outsource to a call center. We have decades of experience managing outsourced call center teams, so we’ve talked to a lot of companies—both those who decided to outsource and those who didn’t.

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Global Response

MAY 15, 2023

Amidst the Great Resignation, the rise of remote work, the ongoing US labor shortage, mass layoffs and more, the turbulent market is wreaking havoc on many businesses operations and staff stability. It’s the age-old story of supply and demand. Unfortunately, it’s difficult for businesses to escape this cycle.

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Global Response

JUNE 13, 2023

If you’ve ever had an outsourcing partnership go “off the rails”—or you’re afraid of that happening—then you might be wondering how to maintain more control when outsourcing. Control tends to be especially important when it comes to outsourced call centers. What do you hope to achieve by outsourcing?

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Blueship Call Center

NOVEMBER 28, 2023

These days, outsourcing email assistance is a popular tactic used by e-commerce companies. Selecting an outsourcing partner that is both affordable and has highly skilled staff is essential for businesses looking to outsource to grow and enhance customer operations. Why do businesses choose email support outsourcing services?

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Global Response

OCTOBER 17, 2023

As a result, many companies are moving their outsourcing operations to onshore models in hopes of increasing call center security and providing additional protection for sensitive data. But onshore call centers aren’t always inherently more secure than offshore models. However, is this really the best solution?

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Expivia

OCTOBER 4, 2021

And someone definitely needs to answer those calls, emails, and messages. This is when contact center outsourcing comes into play. Contact center outsourcing can take the weight of customer management off your shoulders. What Is Contact Center Outsourcing? How Does Contact Center Outsourcing Work.

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Global Response

OCTOBER 17, 2023

Healthcare outsourcing is growing—estimated to reach $66.3 If you work in management at a healthcare organization, you can probably wager a guess at the answer. But outsourcing in healthcare isn’t always simple. Modern healthcare organizations have more than ever to do, and less budget to work with.

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