ShepHyken

DECEMBER 23, 2022

2023 will be all about customer lifecycle management (CLM). Organizations will need a communications provider who evolves with them – a trusted partner who leverages their expertise and analytics to guide them toward the right solutions today and in the future. However, businesses must look ahead and plan – whatever it may bring.

Surveys 173

Surveys Education Enterprise Technology 173

Momentum Telecom

FEBRUARY 28, 2023

Hastily-made decisions resulted in ill-fitting solutions, but many businesses managed to make it work. A 2020 survey found that 20% of organizations suffered a security breach due to remote work , 1 so it likely won’t come as a surprise that the technology you rushed to implement may not be the most secure solution.

CRM 98

CRM Technology Contact Center Surveys 98

Momentum Telecom

JUNE 2, 2023

Hastily-made decisions resulted in ill-fitting solutions, but many businesses managed to make it work. A 2020 survey found that 20% of organizations suffered a security breach due to remote work , 1 so it likely won’t come as a surprise that the technology you rushed to implement may not be the most secure solution.

Technology 52

Technology CRM Contact Center Surveys 52

Nicereply

MARCH 14, 2023

Being a support manager is a demanding job that requires constant learning. These 17 books contain critical lessons that every support manager will benefit from. Every customer support manager has a busy life. Books on communication 1. Priorities are constantly competing. You need proven work. Books on business acumen 3.

Management 98

Management Call Center Metrics Entertainment 98

NICE inContact

AUGUST 6, 2019

1) Centrally managing next generation digital interactions in the contact center. Today in most company’s ownership of digital channels is siloed outside the contact center, typically in marketing. We ended by detailing 7 best practices that we’ll detail here.

Interactive Voice Response 63

Interactive Voice Response Contact Center Self service Best practices 63

NICE inContact

AUGUST 6, 2019

1) Centrally managing next generation digital interactions in the contact center. Today in most company’s ownership of digital channels is siloed outside the contact center, typically in marketing. We ended by detailing 7 best practices that we’ll detail here.

Interactive Voice Response 54

Interactive Voice Response Contact Center Self service Best practices 54

Global Response

FEBRUARY 13, 2022

BPO call centers: what are they and how can they help your business? Either way, it might be time to outsource your call center. A BPO call center can provide huge benefits for your business, while also being more cost-effective and freeing up time and resources within your internal team. So, what is a BPO call center?

Call Center 62

Call Center outsourcing Business Process Outsourcing Telemarketing 62