teleopti

JULY 15, 2019

Tommy Palomäki at Teleopti explains why it pays to focus on CSR’s (Customer Service Representatives) well-being using automated Workforce Management to inspire and motivate staff. Look for a solution that is easy to learn, easy to use and factors in cultural and personal needs to its algorithms.

Gamification 57

Gamification Contact Center Self service Chatbots 57

JustCall

DECEMBER 15, 2020

In this blog, we will take a look at some of the top features of call center software. In this blog, we will take a look at some of the top features of call center software. In the next section, we will lead you through the top features that you must look out for in call center software. What is Call Center Software?

call center software 98

call center software Call Center Interactive Voice Response CRM 98

LiveChat

SEPTEMBER 27, 2016

For you, it means more inquiries and more sales – if you only handle heavy traffic on your website and manage to send all gifts a day before Christmas Day. Here’s what you can do step by step to prepare your online store and your employees for this busy time. Consider more liberal return time and exchange policy.

Sales 73

Sales Advertising Marketing Self service 73

ChurnZero

OCTOBER 2, 2020

We’re taking a break from our usual blog content of Customer Success expertise to bring you a lighthearted read on the ChurnZero team’s shameless hobby fails during quarantine. You and I will always be unfinished business.”. How can you mend a broken tart. With smoky undertones of ash? This is my last torte.

Education 75

Education Sales Marketing Management 75

Nicereply

DECEMBER 5, 2022

Whether it is for a special holiday, or for a time of year, many businesses experience volume fluctuations in their customer care needs. In our interview, he highlights the areas you should consider as part of planning your seasonality. How do you prepare with those constraints? A seasonal rush is about to begin.

Self service 52

Self service Education Finance outsourcing 52

Comm100

JULY 20, 2021

Customer service has long been a slow-moving piece of the broader business landscape, and it’s not hard to see why: business owners are reluctant to experiment with customer service channels they’re unfamiliar with. In other words, they’re essentially a way to attend to different types of customer needs automatically.

Chatbots 57

Chatbots Customer Service Scripts Morale 57

Expivia

OCTOBER 4, 2021

If your business has customers, they need a way to contact you. And someone definitely needs to answer those calls, emails, and messages. It saves you the money, time, and effort you need to make your business scale. . This is when contact center outsourcing comes into play.

outsourcing 98

outsourcing Contact Center Call Center Calibration 98

Quiq

MARCH 3, 2020

These channels would include email, SMS / text messaging, live chat, Facebook, Twitter, WeChat , and more. Rich messaging allows for secure payments, scheduling appointments, and the ability to share more sophisticated content. Your customers expect a seamless, convenient, and easy digital experience whenever they engage with you.

Customer Service 52

Customer Service Chatbots Contact Center Customer Care 52

REVE Chat Blog

JUNE 4, 2020

Words are incredibly powerful for handling clients’ conversations as businesses often can truly either make or break customer service experiences. According to the Empathy Index , “Empathy is more important to a successful business than it has ever been, correlating to growth, productivity, and earnings per employee.”.

Customer Service 75

Customer Service Feedback Morale Call Center 75

Vistio

MARCH 15, 2022

Listen to the full podcast recording here: Hailey, thank you very much. I’m not sure I can live up to all that you just said there, but it’s great to be part of your conversation here. I have no doubt that you will, but first I have to ask you a question. Welcome to the pod, Terry. We have a lot of fun.

Gamification 52

Gamification outsourcing Contact Center Technology 52

Comm100

DECEMBER 8, 2017

In fact, if you’re going to run a successful, customer-centric business, it is important that you express gratitude towards your customers regularly. Here are important tips for writing a thank you letter to your customer, complete with sample thank you letters to help you show your customer how much you appreciate them.

Advertising 50

Advertising Personalization Customer retention Feedback 50

ProProfs Blog

OCTOBER 26, 2018

Busy streets, decorated stores, crowded bars, and an atmosphere filled with laughter – it’s holiday season. But how about making this holiday season a memorable one for your customers? Your business can’t take time off as this is the time when your customers are going to need your support team the most.

Customer Experience 119

Customer Experience Sales Marketing Accountability 119

ProProfs Blog

NOVEMBER 19, 2021

A poll is nothing but a mini-survey having one or two questions that help you connect with your audience for on-the-spot feedback. However, you might be unsure about what questions you should use to grab the audience’s attention. By selecting the right questions and the answer choices, you can easily create a good poll. .

Finance 147

Finance Surveys Feedback Education 147

JustCall

FEBRUARY 7, 2024

This blog is all about understanding call quality and how it can help you build outstanding Quality of Experience (QoE) for your customers. This blog is all about understanding call quality and how it can help you build outstanding Quality of Experience (QoE) for your customers. This is when call quality starts to suffer.

voip 52

voip Telecommunications Best practices Upselling 52

Callminer

MARCH 6, 2020

Download our white paper, Understanding How Interaction Analytics Can Reduce Agent Attrition , to learn more about how interaction analytics can help your management team reduce agent turnover. Give me an example of a time you couldn’t solve a customer’s problem. Pratibha Vuppuluri. Alexander M. Maksym Babych. maksymbabych. peoplogica.

Management 207

Management Customer Service Consulting Consulting 207

Netomi

JANUARY 5, 2022

That’s why we feel compelled to introduce our readers to a larger scope of people who inspire a world of excellent customer experience and thought leadership. That’s why we feel compelled to introduce our readers to a larger scope of people who inspire a world of excellent customer experience and thought leadership.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

Callminer

MARCH 6, 2020

Download our white paper, Understanding How Interaction Analytics Can Reduce Agent Attrition , to learn more about how interaction analytics can help your management team reduce agent turnover. Give me an example of a time you couldn’t solve a customer’s problem. Pratibha Vuppuluri. Alexander M. Maksym Babych. maksymbabych. peoplogica.

Management 182

Management Customer Service Consulting Consulting 182

Global Response

OCTOBER 6, 2023

When it comes to luxury, there’s so much more at stake than just the product. Luxury is created by a combination of so many factors: customer experience brand reputation word-of-mouth status and more! But how do you ensure your clienteling strategies are adequately adapted for luxury retail? Avoid these four common mistakes.

outsourcing 62

outsourcing Feedback Sales Personalization 62

Comm100

JUNE 13, 2018

Holiday sales can represent anywhere between 20 and 30 percent of annual sales for retail businesses. While the Friday after Thanksgiving has been known as the unofficial start of the shopping season, 4 in 10 consumers begin holiday shopping before Halloween, and as much as 12.2 Ready to put on your holiday best?

Self service 52

Self service Chatbots Advertising Sales 52

aircall

JUNE 3, 2019

As in many industries, the real cost is more than just the “sticker price.” Which is why weighing all the factors that go into selecting a phone system can save you from thousands of dollars worth of buyers remorse. Which is why having a flexible solution is key. How does the cost of a VoIP system compare to a landline?

voip 87

voip Sales Technology Personalization 87

ProProfs Blog

DECEMBER 24, 2019

To realize all the benefits of live chat scripts, you need to understand the importance of chat etiquette for your customers’ experience and satisfaction. Now, to help you get the most out of the use of live chat scripts, we’ve prepared a thorough example-based guide for diverse situations that live chat agents frequently deal with.

Scripts 133

Scripts Sales Customer Service Accountability 133

Comm100

OCTOBER 23, 2017

As much as you might want to avoid Halloween distractions in the office (or not!), The following Halloween party games will help you redirect that energy back into the workplace. Note that although these tips were written with customer service agents in mind, you can tweak them to bring Halloween fun to any department or office!

Morale 11

Morale Customer Service Management Construction 11

ProProfs Blog

APRIL 17, 2020

If anything, you have a specific target audience who finds your services relevant. In short, your success relies on the fact that your customers don’t leave you. And if you successfully increase customer retention rates by 5%, then you can boost profits by 25% to 95%. You try your best not to make any mistakes.

Metrics 142

Metrics Customer retention SaaS Surveys 142

Nicereply

MAY 5, 2020

Phone support doesn’t need to be as businessy and transactional as many companies make it out to be. But breaking down the barriers between being the person that merely provides a service and a person who is trusted can be tricky. Your friend should have acted more excited to hear your news. Match their tone.

Banking 52

Banking Personalization Customer Support Feedback 52

Vistio

JANUARY 13, 2022

After authoring The CX Primer, he was dubbed the “CX Influencer of the Year” by CloudCherry in 2019, and a top global CX thought leader by ICMI, Exceeders, Netomi, Martech and many more. I’m not sure I can trust you. I guess I’ll let you this time. Thank you so much for having me on today, Hailey.

Customer Experience 52

Customer Experience Contact Center Metrics CRM 52

Vistio

JANUARY 13, 2022

After authoring The CX Primer, he was dubbed the “CX Influencer of the Year” by CloudCherry in 2019, and a top global CX thought leader by ICMI, Exceeders, Netomi, Martech and many more. I’m not sure I can trust you. I guess I’ll let you this time. Thank you so much for having me on today, Hailey.

Customer Experience 52

Customer Experience Contact Center Metrics CRM 52

Select VoiceCom Blog

JUNE 16, 2022

Cultivating your own online presence lets you explore what your customers say about you and how you can improve your customer service, especially since customer support demands and tactics are ever changing. If you need help weighing your options for your business, this article can be of assistance.

Customer Support 52

Customer Support Chatbots Telemarketing outsourcing 52

Stafford Communications

DECEMBER 4, 2017

Having worked in HR and recruiting for the past four years, I can tell you without a doubt it’s a key driver of hiring (and firing) decisions … and at or near the top of every company’s priority list for learning and development. I’m all for a strong work ethic, but have you ever stopped to consider what working nonstop does to you?

Healthcare 52

Healthcare Consulting Consulting Contact Center 52

Pointillist

OCTOBER 22, 2018

The use of artificial intelligence can help you address both of these issues and make your customer experience measurement programs much more effective. Since CX professionals are just starting to wake up to the idea of applying AI to improve customer experience measurement, you’re probably not sure how or where to begin.

Customer Experience 40

Customer Experience Analytics Metrics Multichannel 40

ProProfs Blog

MARCH 20, 2020

But in spite of that, you realize that somehow you haven’t managed to generate satisfying profits. And you have no idea why. . Before you start to think that there’s been some kind of mistake in the profits column of your periodical report, make sure to check your customer acquisition cost value. . Let’s start!

Sales 137

Sales Marketing Finance Advertising 137

JustCall

JULY 21, 2021

But, unless you have IVR scripts for different situations, the very purpose of the IVR software goes futile. IVR scripts ensure that you deliver the correct message to your customers. In this blog, we will cover 8 IVR scripts you'll need on different occasions. What is IVR and Why Do You Need it?

Interactive Voice Response 52

Interactive Voice Response Scripts Customer Support Customer Service 52

JustCall

JULY 21, 2021

But, unless you have IVR scripts for different situations, the very purpose of the IVR software goes futile. IVR scripts ensure that you deliver the correct message to your customers. In this blog, we will cover 8 IVR scripts you'll need on different occasions. What is IVR and Why Do You Need it?

Interactive Voice Response 52

Interactive Voice Response Scripts Customer Support Customer Service 52