SmartKarrot

MAY 17, 2022

Hearing stories about 18-year-old college dropouts turning their dream into reality and sailing the success boat is endearing! Well, this is a question that most startup owners are asked, but how do you know what stage you are at? Are you having the same question about your startup? Do not worry.

SaaS 10

SaaS Morale Finance Marketing 10

Comm100

NOVEMBER 3, 2017

In order for your social media strategy to work, it’s important that your team be onboard with what you are trying to achieve, and have the knowledge and resources to help you achieve it. How are you supposed to find social media training activities and courses that will bring everyone up to speed? Where to Start.

Marketing 45

Marketing Accountability Customer Service Feedback 45

Totango

DECEMBER 13, 2022

As subscription models and recurring revenue become the norm for both SMBs and enterprise solutions, customer success is becoming an essential part of businesses across the globe. What do we want? Let’s get aligned.

Best practices 91

Best practices Upselling Enterprise Surveys 91

Totango

SEPTEMBER 22, 2022

For customer success teams, SaaS tools serve to optimize the customer life cycle, improving your marketing, sales, and customer service to deliver better results to clients. This promotes higher customer satisfaction and retention, elevating sales and increasing revenue. Customer success.

SaaS 71

SaaS CRM Advertising Analytics 71

aircall

MAY 24, 2021

By following best practices for your digital transformation framework, you also get the benefit of flexibility so you can add and subtract digital tools as your company’s needs change. Without it, anything that you build won’t be strong or last very long. Why You Should Use a Digital Transformation Framework.

Best practices 62

Best practices Call Center Technology Analytics 62

Amity

OCTOBER 31, 2016

Amity sat down with Sam Brennand , VP, Customer Success at Uberflip, to discuss Uberflip's company-wide culture of Customer Success, the growth and segmentation of his team, and the ways in which they consistently create value for their customers. Can you tell us about your responsibilities at Uberflip?

Coaching 0

Coaching Engineering Upselling Marketing 0

AWS Machine Learning

SEPTEMBER 9, 2022

This is a guest blog post cowritten with athenahealth. Its electronic health records, revenue cycle management, and patient engagement tools allow anytime, anywhere access, driving better financial outcomes for its customers and enabling its provider customers to deliver better quality care.

Engineering 77

Engineering Healthcare APIs Scripts 77

Pointillist

AUGUST 18, 2021

I recently sat down with three luminaries in the field of customer experience to discuss the highlights of Pointillist’s third annual report on the State of Customer Journey Management and CX Measurement. podcast and the Experience Maker Show. podcast and the Experience Maker Show.

Education 40

Education Metrics Marketing Journey mapping 40

ijgolding

APRIL 21, 2015

I have written many times in the past about the need for organisations who desire to become more Customer Centric to acknowledge the need for TRANSFORMATION. The whitepaper you are abut to read is an excellent example of the expert capability that exists. Are you ready? But the one most responsive to change, Charles Darwin.

B2B 53

B2B Customer centricity Accountability Technology 53

ChurnZero

JANUARY 13, 2023

However, it’s tough to predict the future alone — so we asked Customer Success leaders across the industry to share their top trends for 2023. Second, the power of AI in customer experience will become more evident and accessible—an innovation we at ChurnZero have jumped on with the introduction of Customer Success AI.

Chief Customer Officer 98

Chief Customer Officer Sales Customer centricity SaaS 98