what-your-antiquated-customer-support-is-costing-you Blog Related Topics 
ShepHyken
MAY 10, 2019
This week we feature an article by Costi Teleman who writes about the importance of excellent customer support and what to look for when outsourcing your support team. Sadly, even in the era of digital media and sharing, many organizations still fail to allocate enough resources to their customer support.
ChurnZero
FEBRUARY 8, 2022
Pile that on top of other stressors, and your chances of change friction and burnout skyrocket. The amount of change that the average employee can absorb without becoming fatigued is half of what it was last year,” says Jessica Knight , Vice President of Gartner. . Don’t surprise your customers or your team with sudden changes.
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ProProfs Blog
DECEMBER 27, 2018
You must have heard this a lot: Customers want their issues resolved, and they want it done now. They are aware that organizations use tools like live chat software , ticketing systems, and online repositories to make the support process seamless. When it comes to instant support, we think of live chat and chatbots.
aircall
DECEMBER 6, 2016
With the growing importance of alternative channels available to customers, some businesses think that they no longer need a professional phone system. However, the phone is still a crucial channel for both support and sales. Therefore, you need to choose the right business phone system. PBX systems operate through phone lines.
Hero Digital
NOVEMBER 12, 2018
As companies focus increased resources on developing frictionless, enjoyable digital experiences for customers, it’s important to remember the digital employee experience as well. Employees seek career development tools, company culture activities, peer connections, support from leadership and ease with completing tasks.
aircall
NOVEMBER 18, 2016
Both are tools for customer service, and both involve the phone channels. First, let’s define these two terms, and explore their potential advantages and drawbacks for your business. Contact center vs. call center: what is a contact center? This allows your staff’s diverse skill-sets to be useful to your clients.
Branch Mesenger
APRIL 26, 2018
Whether you're an employee or employer, there's a good chance you may be impacted by legislative changes rippling through different cities and states this year. Branch Messenger: Hello everyone and welcome to today's Branch Messenger webinar in Scheduling Legislation and what employers employees need to know in 2018.
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