what-startups-teach-us-about-improving-the-customer-experience Blog Related Topics 
Lumoa
MARCH 21, 2023
You read blog posts and research articles if you want to learn more about a specific topic. Although it makes sense to search for information online where you can find up-to-date answers to specific questions, what about getting a more comprehensive understanding by reading a book about the topic.
Nicereply
MAY 26, 2020
For most of us, when we think about learning new skills for our roles, we want to pick up extra hard skills. Soft skills are more difficult to quantify or teach. Your annual review might focus more on the technology you’ve mastered and ignore improvement in patience. This is especially true for customer service jobs.
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CrazyCall
SEPTEMBER 4, 2018
Social media are not just about little kittens and juicy gossip about movie stars. Brian Halligan is the founder and CEO of HubSpot, which is an inbound marketing and sales software used by more than 40.000 customers worldwide. These three words actually have long been used on the homepage. Personal blog.
Callminer
APRIL 21, 2020
Call center managers may be involved with hiring and training call center agents , monitoring call center metrics tied to agent performance , using speech analytics tools for ongoing quality monitoring , providing ongoing feedback and coaching, and more. Read on to learn about effective leadership activities you can use in your organization.
Kayako
JANUARY 12, 2017
It’s easy to rush into 2017 without appreciating the good parts of 2016: there is now a lot of great content out there that supports you, the customer advocating superhero! How do you round off a year that’s been so good to the customer service industry? To remember why we do our jobs in the first place: the customer.
Nicereply
FEBRUARY 18, 2020
It’s important to have an easy-to-remember framework that you can fall back on when bad customer experiences occur. If you work in customer service, I’m willing to bet that dealing with unhappy customers is not your favorite part of your job. Become an advocate for your customers.
GetFeedback
SEPTEMBER 2, 2019
We’re already halfway through 2019 and no one can deny the rising demand for better customer experiences. Companies are now using machine learning technology to improve customer experience and traditional institutions usually resistant to change are coming under pressure from a customer base that wants more.
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