Russel Lolacher

SEPTEMBER 20, 2022

In this episode of Relationships at Work, Russel chats with Senior Manager for Marketing Solutions at Linkedin Amber Naslund on Imposter Syndrome. As someone challenged by it, she shares what she’s learned, what it feels like and how it shows up and how leadership can better support those with this issue. Google Podcasts.

Marketing 111

Marketing Employee engagement Feedback Personalization 111

NobelBiz

MARCH 12, 2024

To address and overcome this challenge, many companies have started embracing Unified Customer Experience Management (Unified CXM). CXM has completely revolutionized how brands engage with their customers. Table of Contents What is Unified Customer Experience Management? billion in 2023 to $52.54

Customer Experience 52

Customer Experience Management Omni-channel support Journey mapping 52

OctopusTech

FEBRUARY 14, 2023

While outsourcing your call center services to India you can lower your operating cost by almost 50% and reduce the headache of managing different teams. Apart from this, many skilled people are proficient in multiple foreign languages like French, German, Spanish, Italian, etc.

outsourcing 62

outsourcing Call Center Government Contact Center 62

NobelBiz

MARCH 5, 2024

As a call center stakeholder—be it an owner, manager, or supervisor—the task of harnessing call center reporting to pinpoint areas for improvement, optimize agent performance, and ultimately enhance customer satisfaction can seem daunting. Table of Contents What is Call Center Reporting?

Call Center 59

Call Center Contact Center Abandon rate Average Handle Time 59

Aspect

FEBRUARY 2, 2018

What I’ve noticed in the past few months as Sophia has become more and more of an icon, is that people either love her or hate her. His perspective echoed what so many others believe. AI’s goal, especially in the workforce, is to augment human efficiency and quality on both staff and an individual contributor level.

Chatbots 70

Chatbots Technology Enterprise Contact Center 70

Monet Software

JANUARY 31, 2019

While many seem to agree we are in the midst of a sea change in how customers will choose to engage with companies, there is little agreement on how quickly we’ll reach the point where today’s contact centers will no longer resemble the next iteration. Here is another roundup of what may (or may not) be coming soon. The need for speed.

Customer Service 48

Customer Service First call resolution Self service Contact Center 48

SmartAction

JUNE 9, 2023

Let’s explore this growing technology by understanding what it truly is, reviewing some examples of its applications, diving into its inner workings, and highlighting the associated benefits and challenges businesses and contact centers should consider. Table of Contents What is Conversational AI?

Virtual Agent 72

Virtual Agent Chatbots Self service Feedback 72

24-7 InTouch

JANUARY 17, 2023

While many organizations continue to solve for the long-term implications of hybrid vs full return to office, the business world in general has proven it can thrive remotely and has the confidence to include flexible working options. What are the biggest challenges high-growth brands are facing today and how can they prepare?

Journey mapping 52

Journey mapping Customer Care Coaching Technology 52

ProProfs Blog

AUGUST 21, 2020

In a competitive business world, empathy makes you pause and see the people you engage with as humans above anything else. Read this blog to learn how you can build an organizational culture around empathy and embrace healthy competition. What is Cognitive Empathy? Will the real CEO (Chief Empathy Officer) please stand up?

Sales 158

Sales Morale Personalization Scripts 158

JustCall

APRIL 24, 2023

If your business has specific needs that CallHippo can’t cater to, you can continue reading this blog to know more about some of the best CallHippo competitors for 2023. This is why you must ensure that the cost of ownership remains manageable. Introduction CallHippo is one of the most popular VoIP software providers in the market.

voip 52

voip CRM Enterprise Call Center 52

NobelBiz

JANUARY 16, 2024

So, as a call center owner, manager or supervisors how do you tackle these difficult challenges and improving the overall performance within your contact center? In a call center campaign, agents can engage in various activities depending on the objectives set by the business.

Call Center 52

Call Center Interactive Voice Response Contact Center Inbound sales 52

JustCall

AUGUST 23, 2022

In this blog, we will discuss everything that you need to know about softphones. What is a Softphone? Now that you know what a softphone is and how it works, here are some of the broader features that will give your team an advantage over competitors. How Does A Softphone Work? Instant Messaging.

voip 52

voip CRM Transportation Call Logging 52

TLC Associates

JUNE 20, 2019

For starters, your business needs to anticipate 2019 seasonal ticket volumes and scale up your workforce to maintain first call resolution. Let’s start with the timing of your workforce escalation. They offer an excellent barometer of what went well and what needs improvement. Next, we’ll look at spending projections.

Customer Service 40

Customer Service Average Handle Time Abandon rate outsourcing 40

Avaya

JULY 27, 2016

The competition isn’t team vs. team, or stadium vs. stadium. Rather all of the focus and dollars are going into solving the de-couching dilemma, stadium vs. couch. What is the primary driver for this all-encompassing digital experience to work and succeed? Connectivity. That’s a lot of demand for up-time.

Entertainment 41

Entertainment Analytics Wait times Best practices 41

Expivia

APRIL 1, 2021

If we came in for a consultation for you, we would talk to reps, managers, HR, upper management; honestly, we’d talk to everyone. We would ask each person what things stink and what things are great. You will be surprised to see what a difference it can make to just put a couple of these ideas into action.

Consulting 52

Consulting Consulting Call Center Coaching 52

TLC Associates

OCTOBER 30, 2019

Conducting a cost comparison of in-house operations vs. outsourced contact centers can simplify your decision and rein in your investments in the long run. Agents, Supervisors, and Managers. Commission – What if your agents are funneling leads or selling over-the-phone? “How much is this going to cost me?”.

Contact Center 40

Contact Center outsourcing Real estate Interactive Voice Response 40

Balto

AUGUST 3, 2022

You get out what you put in.” Is the contact center a drain on resources, a necessary expense to manage customer needs? Here’s what we found: Viewing the contact center as a source of value was predictive of lower agent attrition and higher customer NPS and CSAT. Share on Twitter. Share on Facebook. Share on LinkedIn.

Contact Center 52

Contact Center Interactive Voice Response Surveys Self service 52

JustCall

MAY 28, 2020

So, before we know the ‘how’, let us understand ‘what’ exactly cloud telephony is? What is a Cloud Phone System? What is a Virtual Call Center? Which services will manage customer frustration now? How can I engage more customers? They can reach out to more customers in less time.

virtual call center 52

virtual call center Call Center Interactive Voice Response CRM 52