ShepHyken

OCTOBER 27, 2017

This week we feature an article by Tim Fujita-Yuhas that discusses the importance of empathy when using new technology for customer service. He looks at the next generation of texting, known as RCS (Rich Communication Services), which I think will become a very valuable tool. – Shep Hyken.

Customer Service 208

Customer Service Customer centricity Enterprise Personalization 208

ShepHyken

JUNE 22, 2018

This week we feature an article by Oisin Lunny who writes about a key to providing top-notch customer experiences, Rich Communication Services (RCS). – Shep Hyken. Technology is a vital part of our daily lives, but it’s notorious for its impersonality when it comes to business-to-consumer (B2C) communications.

Customer Experience 39

Customer Experience B2C Airlines Technology 39

Avaya

AUGUST 14, 2019

Doesn’t matter what side of the political spectrum you’re on, this should concern us all.” In George Orwell’s epic novel 1984 , our protagonist Winston Smith is constantly aware that he must toe the government’s line because “Big Brother is watching.” A major cog in that technology is facial recognition (FR).

Customer Experience 77

Customer Experience Transportation Contact Center Accountability 77

Quiq

JUNE 22, 2022

Share This Story One of the most impactful—and often overlooked—tools in customer service is Google Business Messages. What is Google Business Messages, and how does it work? What is Google Business Messages, and how does it work? Great customer connections start with genuine communication. Capitalize on Google searches.

Sales 56

Sales APIs Best practices Analytics 56