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Maximizing value from your support services investment

Avaya

AUGUST 30, 2016

In the world of support services we are always striving to reach that nirvana state where everything is perfect, and that requires keeping networks running at peak performance while contending with the onslaught of new employee technologies, cloud applications and mobile solutions. But once achieved, nirvana can be sustained.

Technology 44
Technology Management Customer Experience 44
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Mapping the Full Customer Journey – 3 Reasons Why Voice Matters

CSM Magazine

JULY 7, 2021

Too many organisations underestimate the power of voice and yet it continues to be the building block of an effective omnichannel customer engagement strategy. In Calabrio’s recent blog “Harnessing CCaaS and CRM solutions: what’s the missing link?”, Voice is the common denominator.

CRM 52
CRM Enterprise Journey mapping Analytics 52
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