CX Accelerator

JULY 1, 2020

While America and the globe continues to #stayhome for the health of our fellow man and woman, we all would do well to reflect on and capture lessons learned. But, in the rush to return to normal, let’s all take time to consider what is worth hurrying back to. Written by Nick Glimsdahl. Businesses were also forced to adapt.

contact center solutions 266

contact center solutions Morale Contact Center call center solutions 266

CX Accelerator

JULY 1, 2020

While America and the globe continues to #stayhome for the health of our fellow man and woman, we all would do well to reflect on and capture lessons learned. But, in the rush to return to normal, let’s all take time to consider what is worth hurrying back to. Written by Nick Glimsdahl. Businesses were also forced to adapt.

contact center solutions 182

contact center solutions Morale Contact Center call center solutions 182

Uniphore

JUNE 9, 2021

In the contact center, the leading driver of improvements has been automation. Getting the most from automation requires an “employee-first” approach that arms your agents with intuitive solutions to help them work more efficiently and effectively. What’s the difference between a result and an outcome?

Contact Center 98

Contact Center Enterprise Education Metrics 98

Fonolo

JULY 5, 2023

In the age of social media backlash and call-out culture, how your customers feel about your brand is key to your success. Although it’s almost impossible to completely control what people think about your organization, improving customer opinions of your brand is very possible.

Surveys 104

Surveys Brand ambassadors Sales Upselling 104

JustCall

APRIL 5, 2023

What is customer success management or CSM? It helps you streamline your approach and create a definite process for managing customers. What is customer success management? What is customer success software, and why use it? The need for customer success management is fairly new and fast becoming pertinent.

Management 52

Management CRM Analytics Customer retention 52

LiveChat

NOVEMBER 19, 2015

What NASA did to become one of the top, most recognizable social media brands in the world? Instead of simply stating what was happening to the lander, Veronica decided to post the reports in the first person , making it seem like the lander itself was talking to the people on earth. What made the 1st person reporting so successful?

Accountability 71

Accountability Government Personalization Marketing 71

Russel Lolacher

JULY 4, 2022

In this episode of Relationships at Work, Russel chats with co-founder of the CX Accelerator and speaker Nate Brown on how to build build community to benefit your employee experience in your industry. I’ve loved your podcast so far, you’ve come out of the gate swinging. CX Accelerator. PLAY AND SUBSCRIBE.

Personalization 52

Personalization Employee engagement Customer Experience Scripts 52