CCNG

MAY 31, 2023

He said, “I know you are home with the kids, and I don’t want to keep you from them, but I just had to call and tell you what a great job you’re doing. He said, “I know you are home with the kids, and I don’t want to keep you from them, but I just had to call and tell you what a great job you’re doing. It was my boss. Thanks again.

Technical Support 195

Technical Support CCNG First call resolution Customer Service 195

Beyond Philosophy

APRIL 16, 2021

For such an important topic that can be awkward for people, it seems there should be books, podcasts, training, and everything else on it. Thinking back to previous organizations that I’ve worked in, power was defined by the number of people that reported to you. There is a surprising lack of literature on company politics.

Management 370

Management Consulting Consulting Personalization 370

Eptica

JANUARY 9, 2019

Date: Wednesday, January 9, 2019 Author: Anne-Claire Bellec - Marketing Director Reviewing 2018 – our top 10 blog posts from the year. Author: Anne-Claire Bellec - Marketing Director As we come back to work after the holiday season and settle into 2019, it’s a good time to review last year and what we’ve learned.

Average Handle Time 89

Average Handle Time Best practices Surveys Chatbots 89

Callminer

MAY 11, 2020

Ongoing training and coaching are equally important to ensure that your employees are equipped with the skills and knowledge they need to do their jobs effectively. Read on to learn what our experts had to say about the best ways to handle a disgruntled employee. Anh Trinh is the Managing Editor of GeekWithLaptop.

Management 273

Management Customer Experience Customer Service Coaching 273

Beyond Philosophy

JULY 29, 2019

When people asked what I did, I used to say, “I play chess.”. Why Office Politics are Worth Managing. I’ve worked in several organizations, and they have all had office politics. You also need to be skilled in managing office politics. I learned a few more things about managing office politics, too.

Consulting 260

Consulting Consulting Morale Benchmark 260

Beyond Philosophy

APRIL 14, 2022

I saw a dichotomy between what people are saying and what they are doing regarding Customer Experiences (CX). Now, let’s move on to what customers say: 81% of customers say a positive customer service experience increases the likelihood that they’re going to spend more money or make more purchases.

Contact Center 195

Contact Center Upselling Engineering Education 195

ProProfs Blog

OCTOBER 30, 2020

Some of them like the new ‘work from home’ scenario, while others prefer the old ‘work in office’ culture. The answer lies in the return to work survey to gauge employee preparedness to resume work from office. The answer lies in the return to work survey to gauge employee preparedness to resume work from office.

Surveys 153

Surveys Transportation Government Management 153

Hodusoft

APRIL 17, 2024

What is an Auto Attendant? In this blog post, we will discuss everything about auto attendants starting from what they are, how they work, the pros and cons of using auto attendants, how to set up an auto attendant, and how to include scripts. Read on to know more. Read on to know more. billion in 2020 to USD 6.7

Real estate 52

Real estate Scripts Interactive Voice Response First call resolution 52

ChurnZero

DECEMBER 27, 2019

I f ChurnZero were to release a greatest hits compilation of our top content, milestones, and life events in 2019, this blog post would be it. With over 70+ published blogs this year, we whittled down our list to the ten most popular posts from the ChurnZero team and friends. . Top 10 Blog Posts from 2019 .

Chief Customer Officer 64

Chief Customer Officer SaaS B2B Best practices 64

Blueship Call Center

AUGUST 1, 2023

What Makes an Answering Service Needful? What Makes an Answering Service Needful? When a small business is trying to grow, nothing is more important than making a good first impression. If you’re racing about trying to organise a million things at once, you can miss important sales calls or inquiries from rival companies.

Answering services 70

Answering services outsourcing Call Center Wait times 70

JustCall

OCTOBER 27, 2020

This is why you can't afford to lose them. Your voicemail plays an important role in prioritizing inbound leads. Especially so, during the out-of-office hours and when none of the agents are available to answer. In this blog, we will lead you through the different professional voicemail greetings for every situation.

Interactive Voice Response 98

Interactive Voice Response Customer Support Accountability Sales 98

Lumoa

JANUARY 19, 2023

What does the company want to achieve? Understanding customers is a key step to success, and organizations do it best when they have a customer experience department in place. This department is tasked with analyzing customer feedback and data and disseminating its findings to improve the organization’s processes, products, and services.

Customer Experience 94

Customer Experience Metrics Feedback Analytics 94

Comm100

JUNE 21, 2023

Yield rates at colleges in North America vary incredibly widely, but it is one of (if not the most) important metrics for admissions and recruitment teams to track. In this blog, we will reveal some college yield rates and ask the all-important question – what is a good yield rate for colleges?

Chatbots 52

Chatbots Education Personalization Engineering 52

Callminer

AUGUST 1, 2017

To gain some insights into the strategies and tactics call centers can use to boost efficiency and arm you with effective strategies you can put to use, we reached out to a panel of call center experts , managers and leaders and asked them to answer this question: “What is the most effective way for a contact center to increase efficiency?”.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

ShepHyken

MARCH 31, 2018

Over the last few years, customer service has shifted from traditional phone support toward social media channels like Twitter, Facebook, Instagram, and others. The father of the child who left Joshie behind shared their experience in a blog post. Scientific data validate the importance and power of social media customer service.

Marketing 217

Marketing Customer Service Airlines Self service 217

Nicereply

APRIL 12, 2023

If you’re a team leader who knows their team has what it takes but is just lacking a little direction, here are a few steps you can take to begin creating a positive, growth-driven customer service team culture. A strong customer service team culture is the direct result of trusting, engaged employees. But let me stop you there.

Customer Service 98

Customer Service Feedback Healthcare Education 98

Totango

JUNE 28, 2022

The primary mission of a Chief Marketing Officer (CMO) is to foster growth, attract new leads, and increase sales by effectively communicating the value the company’s products and services can provide. Maximize Your Return on Investments. During an economic downturn, your greatest investment should be in your current customer base.

Accountability 73

Accountability Marketing Best practices Customer retention 73

LiveChat

MAY 25, 2018

4 years ago, I was given the challenge to write my first article for the LiveChat Blog. What came to my mind was that customers behave like kids sometimes. I shared this idea with my colleagues from the content team, and they were outraged: “What? Why would they?” Decide what to write about on your blog.

Inbound sales 66

Inbound sales Marketing Personalization Customer Service 66

Blueship Call Center

SEPTEMBER 26, 2023

Reasons Why Companies Choose Call Center Outsourcing Vendors To fully appreciate the benefits call center outsourcing vendors may offer, it is crucial to understand why businesses use them. Cost effectiveness is what sticks out most. Call centers began as internal divisions devoted to sales and customer service.

outsourcing 70

outsourcing Call Center Calibration Contact Center 70

Comm100

NOVEMBER 15, 2022

The importance of customer service cannot be understated. It is the third highest reason why consumers switch brands , only sitting behind better deals and superior product quality. In fact, 99% of customers believe that companies need to improve their support offering. Channel choice in a digital-first world.

contact center solutions 52

contact center solutions Chatbots Contact Center Wait times 52

Global Response

NOVEMBER 6, 2023

That said, companies who work with outsourced call centers do need to consider these and other factors and determine what makes sense for both their internal and external teams. Of course, some elements are non-negotiables, but many other elements can vary in terms of what’s fair for everyone involved.

outsourcing 62

outsourcing Call Center Transportation Metrics 62

Expivia

OCTOBER 9, 2020

We might, however, use your anonymous inquiries on the podcast, blog, or LinkedIn. What are some of the ways that you are hiring/recruiting during Covid-19? What social platforms are the best for this? It is stressful working at home, but then you start to crave the friendly office chatter, too. Create an ad.

Call Center 98

Call Center Analytics Morale Personalization 98

Global Response

AUGUST 7, 2023

If so, you should have a work environment that’s designed for easy collaboration, regular training and meetings where teams can work together, workflows that support cross-team collaboration, state-of-the-art communication tools so teams can easily communicate, and so on. Core values don’t mean much if they’re not backed by action.

Call Center 62

Call Center Morale Employee engagement Customer centricity 62

Russel Lolacher

JUNE 19, 2022

In this episode of Relationships at Work, Russel chats with management consultant, executive coach and speaker Liz Kislik on the importance of compassion in the workplace. Workplace Wisdom Blog. And here is why she is awesome. She’s the author of the workplace wisdom blog. PLAY AND SUBSCRIBE. Google Podcasts.

Coaching 98

Coaching Personalization Consulting Consulting 98

Back Office Centers

NOVEMBER 9, 2022

Due to their limited resources, small and medium-sized businesses may find that outsourcing back-office operations enable them to outsource some of their non-core duties and reduce costs, allowing them to expand. What Should my Business choose back office outsource service?

outsourcing 40

outsourcing Advertising Management Accountability 40

Noble Systems

MAY 4, 2021

In this blog series, we’ll take a look at some of the questions that we hear most often when talking with customers. What is the difference between a Call Center and a Contact Center? Like its name says, a contact center supports customer contacts. These two terms are often used interchangeably.

Contact Center 98

Contact Center Call Center Technology Interactive Voice Response 98

ProProfs Blog

APRIL 30, 2019

He is the Chief Amazement Officer of Shepard Presentations. Shep Hyken offers valuable insights into the customer support domain and how to create a customer-centric culture in your organization. In addition, you need to check what’s happening internally within the organization, when you develop a customer-centric strategy.

Customer centricity 153

Customer centricity Journey mapping Chatbots Customer Support 153

ProProfs Blog

JANUARY 7, 2020

So, what is the most natural solution to ensure that your relationship with your customers becomes better? . But if you are a proactive company, you will keep asking the questions, “ What is good customer service? ”. All of them have been around since the concept of commerce started. Fast forward to 2020. And rightfully so. .

Customer Service 169

Customer Service Customer centricity Brand ambassadors Customer Support 169

Russel Lolacher

SEPTEMBER 20, 2022

As someone challenged by it, she shares what she’s learned, what it feels like and how it shows up and how leadership can better support those with this issue. Brass Tack Thinking Blog. What can trigger it. And here is why she’s awesome. Dear F **s Newsletter. PLAY AND SUBSCRIBE. Russel Lolacher.

Marketing 111

Marketing Employee engagement Feedback Personalization 111

ProProfs Blog

JUNE 30, 2020

Customers wouldn’t see what you have to offer, but what you are willing to change for them. Create a positive customer-centric culture amidst the support team. Navigate when office politics is on the rise. Start With Why: How Great Leaders Inspire Everyone to Take Action. They all started with Why.

Customer Service 128

Customer Service Chief Customer Officer Customer centricity Marketing 128

Global Response

JULY 23, 2023

Customer service is more important than ever—all the data backs this up. In this article, we’ll give you a closer look at why some teams prefer to keep their customer service in-house, and why others outsource to a call center. What are the differences, and which one aligns with your business needs and goals?

Call Center 62

Call Center outsourcing Customer Service Bilingual agents 62

Nicereply

MAY 1, 2023

Building customer loyalty requires a strong bond and trust with customers through quality experiences and exceptional support. To maintain long-term customer loyalty, it is important to build a relationship that can generate repeat business and positive word-of-mouth. Of course, not everyone knows this.

Customer retention 59

Customer retention Feedback Customer centricity Chatbots 59

ConvergeOne

AUGUST 9, 2022

The first entry in this blog series, which details the first two steps to effective Workforce Engagement Management, can be read here. Even with the best planning, agents coming in late and leaving early can wreak havoc on customer effectiveness and other important metrics.

Management 76

Management Contact Center Metrics Wait times 76

Hodusoft

JUNE 7, 2023

This blog post discusses everything about SIP and everything related to it, including what is Session Initiation Protocol, VoIP, and more. This blog post discusses everything about SIP and everything related to it, including what is Session Initiation Protocol, VoIP, and more. What is a Session Initiation Protocol?

voip 52

voip Call flow Transportation Telecommunications 52

ChurnZero

JANUARY 20, 2021

This is a guest blog post by Justine Dennis, Manager, Customer Success & Support at Fusebill. . If you take care of your customers from day one, you create a kind of kick-start for new customers,” Meyns said on the business’s blog. Why not just sell to anyone, while also investing more into healthy customers?

SaaS 98

SaaS Upselling B2B Metrics 98

Liveops

FEBRUARY 15, 2019

Why are you choosing to work for yourself? This may sound obvious, but it’s really important to define why you’re deciding to move into freelancing. There are loads of good reasons why self-employment could prove fantastic for you. The important thing here is not to decide to freelance on a whim. In the U.S.

Accountability 97

Accountability Customer Support Customer Service 97

Nicereply

MARCH 10, 2021

Outsourcing customer support is an effective way to manage your customer service system, but it can be a double-edged sword. Customer support is the backbone of a lasting relationship between you and your customers (current and potential). Your brand can flourish or perish by your customer support system.

outsourcing 98

outsourcing Customer Support Automotive B2C 98